Returns Procedure
Insert the information needed to request the return of your order. You can always request to return your order by contacting our Customer Service at this number 1-888-964-8648.
* Required fields
SUBORDER
Order Number
Total
Status
Awaiting confirmation
Awaiting confirmation
Ready to be collected
Shipped
Cancelled
Awaiting confirmation
Awaiting confirmation
Awaiting confirmation
Ready to be collected
Items
Products
Quantity:
Price
VAT Tax
Total
Color::
Size::
Quantity::
Price:
VAT Tax:
Total:
Pre-order item
Return is possible from
Order Number
Return number
Total
Organise return pick-up
Status
Approved
Processing
Pre-order
Color:
Size:
Quantity:
Return procedure
Return is possible from
Choose the items to return
You have selected the following items:
Remember:
On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund. Kindly consider this process may take between 5 and 10 days. The refund is issued directly to the original method of purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
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Prepare the package
The products must be returned in the same condition as they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way. All items with a security tag attached must be returned with the tag still in its original position. -
Organise return pick-up
After having confirmed your returns request, you can contact UPS at 1 (800) 742-5877 to arrange a pickup or drop the parcel off at your nearest UPS facility.
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Courier Pick-Up
Please check your mailbox or text message for confirmation of the pick-up date. If you are not in possession of the Waybill, please go back to the Order History to download it.
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