Dear customer,
If for any reason you are not satisfied with the products purchased on our website, you may return them free of charge if such right is exercised within 10 days from delivery. After the request you have 10 days to ship back the order.We wish to inform you that the products purchased cannot be replaced, therefore if you wish to change your goods you can perform a return according to the below terms and place a new order.
The products must be returned in the same condition as they were delivered. Please make sure that they are intact and complete, never worn, used or damaged in any way and that they are returned in theiroriginal package with all tags attached. In case a product was provided with a security tag the return of this product will not be accepted if the original security tag has been removed, broken or damaged.
We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.
Permanently personalized products cannot be returned considering that these products are definitively modified and specifically personalized for our clients.
To perform a return please:
1. Log in to the "Return" section on the website or directly to your "Account" in case you already have one. To access please enter your order number and the email address associated with your original order.
2. Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, the reasons for the return;
3. Affix to the outside of the return parcel the prepaid shipping waybill displaying the returning address that was included in the original package at delivery;
4. Complete the shipping declaration form of our courier that was included that was included in the original package at delivery and affix it to the outside of the return parcel.
5. Contact MIUMIU Client Service by either sending an email to client.service.americas@miumiu.com or calling 0800 0 648648 to arrange a pickup. In doing so, please specify your return AWB number (sequence of 10 numbers above the first barcode), pick up address, telephone number and preferred date and time (excluding weekends) that will need to be confirmed by the forwarder.
Following the above procedure DHL will pick up the parcel with no additional costs. Otherwise, the shipping will be at your expense and we will not be responsible for any loss, damage or theft associated with return shipping.
If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.
The return process requires approximately 10 days, then we will send you a refund confirmation email.For any doubts please access our General Terms of Sale or contact our Client Service writing to client.service.americas@miumiu.com or calling our toll-free number 0800 0 648648 / 0800 0 MIU MIU.