Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase
• The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
• The return must be requested within 10 days from delivery of the order.
• The products must be shipped back through DHL within 10 days after the request.
• The package can only be returned from the same location it was delivered to.
• We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products.
If you encounter any issue with the products you received but do not wish to make a return, please contact us
. We will be glad to assist you in finding the best possible solution.
We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.
Permanently personalized products cannot be returned considering that these products are definitively modified and specifically personalized for our clients.
Prepare the items you wish to return in the original order box, including the pre-paid, pre-compiled return label and the DHL shipping declaration. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense and we do not guarantee in case of loss, damage or theft.