The following is required to make a return:
1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order.
2. Complete the online form with the information requested, including the details of each item, the exact quantity of items that you would like to return and the reason for the return.
3. Client service will contact you to explain further return processes.
4. Please have the package ready and return the product using specified carrier.
5. Once it is determined that the return meets all requirements, the amount of the merchandise will be refunded to the same method of payment used.
* Please check following when returning your fragrances.
- Please use the original package and packing materials that were used for packaging at the time of shipment.
- Based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.
(When you cannot use the original packing materials.)
- Please pack one product for per package.
- Please prepare a package that is strong and is able to protect the product. When packing, protect the returned product with cushioning or shock-absorbing material.
- Be sure to attach a “handle with care” sticker on the package.
The products must be returned in the same condition in which they were delivered. Please ensure they are in their original condition, not used, worn or damaged in any way, and returned in their original packaging, complete with all tags attached.
By following these instructions, our courier will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft.
For any questions or further information, please see our General Terms and Conditions
MiuMiu Client Service by e-mail at firstname.lastname@example.org
, Livechat or by phone at 0120-45-1993.