The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.

Delivery usually takes 2-4 business days from the moment the order confirmation e-mail is sent by Miu Miu. Business days are Monday to Friday, excluding national holidays. The courier cannot deliver to PO boxes or general delivery addresses.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.

You can also access this information in My Account.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Our e-store is available in Australia, Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Korea Republic of, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates and the United States.

Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

The following is required to make a return:

1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;

2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;

3. Attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping. Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

The following is required to make a return:

1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;

2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;

3. Attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

4. Open a pickup request with DHL by sending an e-mail to ae.miumiu@dhl.com cc client.service.eu@miumiu.com. In doing so, please specify your return AWB number, pick up address, telephone number and preferred date and time that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email.

For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.eu@miumiu.com or by phone at 800648648 (800 MIU MIU).

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days. The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

• Save various billing and shipping addresses to speed up the ordering process.
• Store credit card information to speed up checkout.
• Archive order history, track order status and easily request returns.
• Create a personalized wish list of your favorite items and share it.
• Sign up for the Newsletter.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Use this tool to locate a certain item in our Stores and contact the store.