1. Overview

1.1. These General Terms and Conditions of Sale shall govern any sale of products bearing the Prada Group trademarks (the “Products” or the “Product”) concluded by means of the following distance sale, where applicable:

A) E-COMMERCE: means any sale of the Products made to customers through the Prada Group websites (“Websites”);   

B) HOME DELIVERY: means any sale at a Prada Group store of a Product not available in the relevant stock at the moment in which a customer purchases this Product; therefore the customer pays the relevant price in the store and receives the purchased Product at home, or in store if he/she prefers it so;

C) REMOTE SALE: means any sale of the Products made remotely (by using any remote tools such as telephone, email, etc.) to a customer;

D) DISTANCE SALE SUBJECT TO CUSTOMER APPROVAL: means any sale concluded following the Customer’s approval of the Products made available to him/her by the Company within the terms indicated by the Company or, in the absence of approval, following their failure to be returned within the return terms indicated in the Purchase Offer Subject to Approval.

The Products are sold directly by Prada Saudi Arabia Limited, a company incorporated under the laws of the Kingdom of Saudi Arabia, with registered office at P.O Box 9567, Jeddah 21432, Kingdom of Saudi Arabia (“Company”), within the country referred in the Article 1.3 below.

These General Terms and Conditions of Sale contain important information on the rights and obligations of consumers, as well as the limitations and exclusions applicable to them, and govern the distance sale between the Company and the consumer.

These General Terms and Conditions of Sale are to be carefully read before submitting an order to the Company considering that they will tell the consumers how the Company will deliver Products, how the Company may change or end the sale contract, what the consumer should do if he/she has a problem and other important information related to the sale of the Products. If the consumer thinks there is a mistake in these General Terms and Conditions of Sale, he/she is invited to contact the Company to discuss.

The Customer agrees that these General Terms and Conditions of Sale apply to his/her purchase of the Products. When the Customer makes a purchase request or order for Products, he/she will be required to accept these General Terms and Conditions of Sale.

If the Customer refuses to accept these General Terms and Conditions of Sale, he/she will not be able to order any Products by means of the Prada Group’s distance sales.

1.2. The use of the distance sale service governed by these General Conditions of Sale is reserved exclusively for consumers (“Customers” or “Customer”) understood as natural persons (or group of natural persons) i.e. an individual acting for purposes that are not predominantly related to their own business, industrial, productive, liberal, entrepreneurial, artisanal or professional activity, over 18 years of age (or, if under age, having attained legal capacity in accordance with the rules of their country, and/or acting with the consent of or through their legal guardian or authorised by their legal representative), or as legal persons acting for purposes other than resale and, more generally, business purposes.

The resale or transfer of the Products purchased by means of distance sale as provided herein for any commercial, business or resale or professional purposes whatsoever is expressly prohibited.

The Customers agree not to use the Products for any commercial, business or re-sale or professional purposes, and the Company has no liability to the Customers for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1.3 The Products shall only be delivered within the Kingdom of Saudi Arabia.

1.4 The languages used for the conclusion of the distance sale contract are: English and Arabic.

1.5 These General Terms and Conditions of Sale are made available to the Customer to allow him/her to know, store and reproduce them in accordance with the regulations in force.

1.6 The contract of sale relating to the Products is governed exclusively by these General Terms and Conditions of Sale in force at the time of the relevant purchase pursuant to the regulations in force and in accordance with the procedure set out in Articles 3.4 and 3.5.

The Company reserves the right to amend these General Terms and Conditions of Sale hereof at any time without notifying the Customer. Any amendment shall become effective on the date of the publication of the new General Terms and Conditions of Sale on the Websites or otherwise made available by Company to Customer and, therefore, it shall only be effective in respect of purchases made after the date the new version of the General Terms and Conditions of Sale is published online or made available to Customer.

The replacement of these General Terms and Conditions of Sale hereof with a new version automatically implies the non-applicability, ineffectiveness and non-enforceability of the former version with respect to purchases made after such previous version is removed from the Websites, also in the event such General Terms and Conditions of Sale are in any way accessible and/or available to the general public through other internet websites other than the Websites.

2. Product Availability

2.1. The Customer acknowledges that the Products are limited in number and is therefore aware that the Company must check their availability following receipt of the purchase request or order by the Customer. The Company will use every reasonable effort to ensure that the availability of the Products is as up to date as possible.

2.2. There may be occasional inconveniences in relation to the availability of certain Products (this might be because the Product is out of stock, because of unexpected limits on Company’s resources which Company could not reasonably plan for, because Company has identified an error in price or description of the Product or because Company is unable to meet a delivery deadline specified). In such circumstances, the Company will promptly inform the Customer (and in any case within the terms specified below), by email and/or telephone and/or any other available telematics or digital means and devices, that his/her purchase request or order has not been accepted due to the unavailability of the Products, the Customer agrees to receive only the Products available or, in case of a distance sale different from e-commerce, he/she is possibly invited to confirm his/her request with regard to available Products only.

2.3 The Company reserves the right to change the Products offered for sale at any time, without prior notice. Such variations will not affect purchase requests or orders which have already been confirmed by the Company or in case the purchase has been successfully completed.

3. Purchasing procedure

3.1. The Customer’s interest in purchasing the Products is received by the Company by telephone or by other telematic, digital or paper means, or in the store or through orders placed by the Websites.

Provision of a valid e-mail address by Customer is requested as communications relating to the Company distance sale will be sent to such address.

3.2. The Customer may purchase one or more Products, for a maximum of 4 units per Product, except as provided for certain types of Products. The Company reserves the right to vary at any time the limitations to the number of Products that can be purchased through the Prada Group distance sales.

3.3. Each Product offered for sale by means of the Company distance sale can be viewed by following a dedicated link available on the Websites displaying the items’ photographic images, unit price, colours and sizes (if applicable) or through the Products images provided by the Company to the Customer otherwise. For those Products expressly marked on the Websites or expressly indicated in the Purchase Offer (as appropriate) as “Pre Order” or as “Pre Ordered Product” or as “Personalized Products” being not yet ready to be shipped, the relevant estimated delivery date is referred online or in the Purchase Offer.

3.4. The provisions herein below shall apply in case of purchases made through the Websites:

3.4.1 The Products selected by the Customer shall be placed into a special section (hereinafter referred to as the "Shopping Bag").

A description of the Products, including measures or sizes (if applicable), together with one or more photographic images in digital format clearly showing the Products, shall be included in the Customer's Shopping Bag.

3.4.2 The digital photographic images of the Products provided on the Websites are for illustrative purposes only. Although the Company constantly takes steps to ensure that the photographs displayed on the Websites accurately reflect the original products, there may be some discrepancies due to the technical characteristics and colour resolution of the device used by the Customer. As a result, the Company shall not be responsible for any possible inadequacy of the graphic representations of the Products displayed on the Websites if due to the above technical reasons.

3.4.3 To view the Products selected and the total price of the purchase order, the Customer is invited to visit the Shopping Bag page. The purchasing process allows the Customer to check and amend any errors before submitting his/her order to the Company. Before confirming the relevant order, the Customer is required to check the accuracy of the contents of the Shopping Bag and fill in his/her order form in accordance with the instructions provided on the Websites.

3.4.4 The accepted means of payment for the Products shall be indicated clearly, on the Websites, during the relevant ordering process.

3.4.5 The purchasing process is completed as soon as the Customer presses the relevant final order confirmation button which shall be clearly labelled "Buy Now" or with similar meaning that clearly indicates the performance of the purchasing action ("Buy Button"), thereby validating his/her order, which will be directly submitted to the Company. By pressing the Buy Button the Customer explicitly acknowledges that in the event the Company accepts his/her order, the Customer will be obliged to pay the relevant purchase price.

After pressing the Buy Button, the contents of the Customer’s order may no longer be modified by the Customer who will receive within the following 48 hours an e-mail acknowledging that the Company has received the Customer’s order (“Acknowledgement Email”). However, this does not mean that the Customer’s order has been accepted. Company's acceptance of the Customer’s order and the conclusion of the contract will take place as described below in Article 4.2. The Customer may cancel his/her order before receiving the Confirmation of Sale as set forth in the Article 4.2 below, by notifying the Company of his/her cancellation by the email address specified in the Acknowledgement Email.

3.4.6 Before confirming his/her order, the Customer is required to confirm that he/she has read and accepted the General Terms and Conditions of Sale hereof by selecting the relevant clearly marked accepting box.

3.4.7 The Customer’s order shall be processed only if the entire purchasing process has been duly completed, without any error being reported by the Websites; failure to do so entails that the Customer’s order cannot be submitted to the Company. The Company will supply the Customer with a fiscal document related to of sale, upon the execution of the payment detailing the price of the Products purchased, including details of any costs and of the relevant VAT.

3.4.8 The Customers who have registered to log in the reserved area of the Websites may check their orders status by logging in such area and accessing the ‘My Orders’ page.

3.5. The provisions herein below shall apply in case of purchases made by means of any Company distance sales other than through the Websites:

3.5.1 Following the indications received from the Customer, the Company will send an email summarising the purchase request (“Purchase Offer”) or, in the case of Distance Sale Subject to Customer Approval, an email summarising the Products that will be made available to the Customer (“Purchase Offer Subject to Approval” and, together with the Purchase Offer, “Purchase Offers”).

The Purchase Offers shall contain all the pre-contractual information useful for the possible subsequent conclusion of the sale, such as, by way of example, the Company’s details, the description of the Product, the sizes, the colour, the quantity, the price, the right of withdrawal and the modalities for exercising it as well as, in the Purchase Offer Subject to Approval, the compulsory period of time within which the Customer must confirm his/her or her acceptance of all or some of the Products received as well as any other information necessary for the valid execution of the contract according to the applicable mandatory law and, in attachment or by link, the General Terms and Conditions of Sale and the Privacy Policy. The Purchase Offer shall provide the means of payment available for making the payment of the price of the Products that will be collected by the Company upon confirmation of Product availability and of the shipping to Customers. Purchase Offers are for a fixed period of time.

At the end of the period indicated in the Purchase Offer, any intention to purchase expressed by the Customer after the expiry of such period will not be considered valid and any pay by link, if provided, may no longer be used. The Company, therefore, shall not be liable for any change in the price of the Products. In this case, the Customer shall again express to the Company his/her interest in purchasing the Products in accordance with this Article 3.1 and shall receive a new Purchase Offer (together with a new payment link, if any).

3.5.2 The Customer must check the accuracy of the Purchase Offers’ content and report any errors, additions, or changes to their content. The Company will therefore send new Purchase Offers with the changes indicated by the Customer by email.

In the event of a distance sale other than a sale subject to approval, the Customer shall confirm the Purchase Offer directly by successfully paying the relevant price within the terms indicated in the Purchase Offer whose payment shall be construed as an express and unequivocal manifestation of the Customer’s intention to purchase the Products, if available, in accordance with the Purchase Offer received, the full acceptance of these General Terms and Conditions of Sale  and of all the terms indicated in the Purchase Offer, as well as confirmation by the Customer that he/she has read the information on the processing of personal data (“Purchase Confirmation”).

In the event of a Distance Sale Subject to Customer Approval, the Customer must indicate to the Company his/her approval of all or part of the Products by the date indicated in the Purchase Offer Subject to Approval.

3.5.3 The purchase is concluded when, upon verification of the availability of the Products, the Customer receives confirmation of the purchase and/or shipping by the Company.

In the event of a Distance Sale Subject to Customer Approval, the Customer expressly acknowledges the Company’s right to temporarily block an amount in the Customer’s payment card equal to the total price of the Products made available to the Customer, it being understood that no charge will be made for Products returned at the end of the period granted for the expression of satisfaction, without prejudice to the provisions of Article 8.12 below.

3.5.4 If the Customer expresses his/her interest in purchasing a Product that is currently unavailable from a store, the  store will send the Customer a summary of the Products ordered and the relevant prices by email, making available the General Terms and Conditions of Sale and the Privacy Policy.

3.5.5 The Company will store each Purchase Offer and Purchase Offer Subject to Approval as well as the Customer’s data required for the purchase for the period of time and in accordance with the conditions provided for by the applicable legislation.

3.6 At the end of any purchasing process, it is advisable that the Customer save or print off the General Terms and Conditions of Sale.

3.7. The Customer is aware that he/she is responsible for the accuracy and truthfulness of any data entered on the Websites or transmitted to the Company or otherwise used at the time of the purchase, and undertakes to read the privacy policy published on the Websites or otherwise made available to the Customer expressing, when requested, his/her consent to the personal data processing whose purposes and methods are specified in the privacy policy. In this regard the Customer is informed that the sale of the Products to Customers may imply the processing of the Customers’ personal data by the Company. In particular, the Company shall process the Customer’s personal data in accordance with the applicable personal data protection legislation. By entering into these General Terms and Conditions of Sale, the Customer would be deemed to have acknowledged the Privacy Policy published on the Websites

3.8. The Customer is aware that on the Website or through the Purchase Offers he/she may have also the opportunity:

-           to pre-order a selection of Products before their commercial launch or distribution and placement in the market, and

-           to order Products which he/she wishes to permanently personalize by adding non-removable customizations according to the modalities indicated on the Website (by way of example through hot stamping).

The Customer acknowledges that such Products are not yet available for the delivery at the time of the submitting of the relevant Order or upon the Purchase Confirmation. The Products which may be pre-ordered by the Customers are clearly identified and marked through the wording “Pre Order” or “Pre Ordered Product”, and the Products which may be personalized by the Customers are clearly identified and marked through the wording “Personalized Products”.

3.8.1 The Customer acknowledges and agrees that if he/she pre orders a Product and/or orders a Personalized Product, the relevant price shown on the Websites and displayed in the Shopping Bag section or provided in the Purchase Offer shall be charged in advance to the Customer on the confirmation by the Customer of his/her order upon pressing the Buy Button or executing the payment of the price of the Product according to the terms indicated in the Purchase Offer, , although the Pre Ordered Product and the Personalized Product are not ready to be shipped at that moment.

The Pre Ordered Product and the Personalized Product will be delivered to the Customer within the relevant estimated date specified in the Product page description or in the Purchase Offer.

In case the Customer intends to purchase also one or more Pre Ordered Products and/or Personalized Products in addition to the Products already available, all the relevant prices shall be charged in advance to the Customer on the confirmation by the Customer of his/her order upon pressing the Buy Button or executing the payment of the price of the Product according to the terms  indicated in the Purchase Offer, even if such Pre Ordered and Personalized Products will be delivered only at the relevant estimated delivery dates.

3.8.2. The Customer acknowledges and agrees that, except for what is specifically provided herein for the Pre Ordered Products and for the Personalized Products, the other articles of these General Terms and Conditions of Sale hereof will apply also to the Pre Ordered Products and to the Personalized Products.

4. Execution of the contract

4.1. The contract of sale shall be deemed to have been executed:

a) in the event of a distance sale other than Distance Sale Subject to Customer Approval, when the Customer receives one or more confirmation of the purchase and shipping of the Products by email and/or telephone and/or by other telematics or digital means and devices (hereinafter referred to as “Confirmation of Sale”).

The Confirmation of Sale will also contain a summary of the purchase conditions, such as: the description of the Products purchased and their main characteristics, the price of the Products and the total price of the order, including any taxes (e.g. VAT) and shipping costs, the address to submit any communications, information on after-sales services, the existence of the right of withdrawal and how to exercise it;

b) in the event of a Distance Sale Subject to Customer Approval, when, and for the Products for which, the Customer communicates to the Company by email his/her satisfaction (hereinafter referred to as “Confirmation of Approval”), or at the expiry of the period granted by the Company to express his/her satisfaction without any notice having been sent by the Customer, and without the Products made available to the Customer having been returned.

4.2 In the event a Product purchased at the store but not available when requested by the Customer continues to be unavailable, the Company shall contact the Customer to inform him/her that the Product is unavailable, agree on the price refund procedures and the contract of sale shall be considered definitively terminated. Alternatively, with the express consent of the Customer, the parties may agree (i) on the replacement of the unavailable Product with another Product of equal or greater value (if the Customer agrees to pay the Company the difference between the price already paid for the unavailable Product and the price of the new Product, where possible) or the issue of a store credit of a value equal to the price paid for the unavailable Product, to be spent, within one year from its issue, for the purchase of other products at the same or other  stores of the same type (boutique or outlet) within the Kingdom of Saudi Arabia.

4.3 The Company reserves the right not to accept one or more of the Customer’s purchase requests or order in the following cases, where applicable:

a) non-availability of the Products requested by the Customer notwithstanding what is applicable to Pre-ordered Products;

b) failure to confirm or receive the payment within the deadlines indicated by the Company;

c) the existence of a legal dispute between the Company and the Customer relating to a previous purchase request or order;

d) if the Customer has on previous occasions breached the General Terms and Conditions of Sale or failed to fulfil its obligations;

e) if it transpires that the Customer purchases the Products with a view to reselling or transferring them for commercial or professional purposes;

f) if the Customer has been involved in or is suspected of illegal or fraudulent activities.

In the aforementioned cases, the Company shall notify the Customer by email, within 30 (thirty) days from the date of actual receipt of the purchase request or order or, in the event of an advance payment at the store, within 30 (thirty) days from the conclusion of the contract, respectively, of any cancellation of the request received and of the contract. In such case, no request for purchase by the Customer shall be deemed accepted by the Company and/or no contract shall be deemed concluded between the Company and the Customer, and any payment made by the Customer for the purchase of the Product, if any, shall be refunded by the Company.

5. Price and payment method

5.1. The prices of all Products offered for sale by the Company are inclusive of VAT.

5.2. These prices will be indicated in Saudi Arabian Riyals.

5.3. The total amount of the price shown in the Shopping Bag or in the Purchase Offer includes any shipping costs, which shall be indicated separately in accordance with Article 6.4.

In any event, the Company will seek the express consent of the Customer for any additional charges, if applicable.

5.4 The Customer shall be charged the prices shown on the Websites and displayed in the Shopping Bag section or indicated in the Purchase Offers as follows:

5.4.1: Distance sale through the Websites: on the confirmation by the Customer of his/her order upon pressing the Buy Button;

5.4.2: Distance sale through any means other than the Websites and the Distance Sale Subject to Customer Approval: on the confirmation by the Customer of his/her order upon executing the payment of the price of the Product according to the terms indicated in the Purchase Offer;

provided that the Products ordered are available in that moment, except for the Customers’ orders containing Pre Ordered Products and/or the Personalized Products for which the relevant amount shall be charged in advance according to the following Article 5.7, even if they are not yet ready to be shipped at that moment;

5.4.3: Distance Sale Subject to Customer Approval: upon receipt by the Company of the Confirmation of Approval, or upon expiry of the period for expressing satisfaction without any notice from the Customer and without any return of the Products, it being understood that at this moment the Company shall charge also any other costs if specifically indicated in the Purchase Offer Subject to Approval. The price of the Products will also be charged to the Customer in the event that the Customer returns Products that have been used or in any other way tampered with, as better specified in Article 8.12 below.

The Company reserves the right to modify the prices of the Products at any time and without notice but such prices shall not affect purchase requests or orders which have already been successfully transmitted to the Company.

5.5 The Company only accepts the payment methods indicated to the Customer and set out on the Websites or in the Purchase Offer.

5.6. The Products purchased will only be dispatched once the payment of the amount due by the Customer has been successfully made, with the exception of Distance Sale Subject to Customer Approval. In the event of a Distance Sale Subject to Customer Approval, the Products will be shipped following the temporary blocking of an amount on the Customer’s payment card (pre-authorisation) equal to the total price of the Products requested.

5.7. For the purposes of credit card payments, the Customer confirms and warrants that he/she is the owner of the credit card used for the purchase and the accuracy of all the relevant data entered at the time of purchase, such as: credit card number, expiry date and, if applicable, the security code.

In case of payment through credit card, transaction amounts shall be charged to the Customer only upon the following:

(i) the verification of the credit card data, (ii) receipt from the company issuing the credit card used by the Customer of the debit authorisation, and (iii) Company's confirmation that the product is available and, in any event, after the Customer’s purchase request or order is ready to be processed.

As regard the distance sales other than the Distance Sale Subject to Customer Approval and without prejudice to the Article 5.4.3 above, both for the Customer’s purchase request or order containing only Pre Ordered Products or Personalized Products and for the Customer’s purchase request or order containing also Pre Ordered Products and/or Personalized Products the total transaction amount will be charged for all Products,  , on the confirmation by the Customer of his/her order upon pressing the Buy Button or executing the payment of the price of the Product according to the terms indicated in the Purchase Offer, unless otherwise specified in the Acknowledgement Email or Purchase Offer, namely all those Products already available at the time the Customer places his/her purchase request or order, and any Pre Ordered Products and/or any Personalized Products not ready to be shipped at the time the Customer places his/her purchase request or order.

5.8. For the purposes of payment through other payment service providers, the Customer confirms and warrants that he/she is the owner of the account used for the purchase.

5.9. The purchased Products shall only be shipped after due payment of the amount owed by the Customer.

In the event the Customer cannot be charged the amounts due for any reason whatsoever, the sale process shall be automatically terminated and the sale cancelled, and the Customer shall be subsequently notified accordingly.

5.10. The data provided for credit card payment shall be treated as confidential and/or personal and shall be dealt with in accordance with the applicable state legislation and the Privacy Policy.

6. Delivery

A. Rules applicable to distance sales other than Distance Sale Subject to Customer Approval.

6.1. The Products will be shipped to the Customer as soon as the Company receives confirmation of payment or, in the event of payment made at the store, as soon as they are available. The Products will be shipped to the address indicated in the Purchase Offer or in the Customer’s order. The Customer’s signature may be required upon delivery of the Products.

If the Company is unable to deliver the Products to the address provided due to the Customer’s absence, the customer service, the store or the courier appointed by the Company will contact the Customer to arrange a new delivery.

6.2. For security reasons, the Company will not process any purchase request addressed to a P.O. box and will not accept any purchase request in which the natural person to whom the request is addressed, and his/her address, may not be identified.

6.3. The Products may only be delivered in the Country set out in Article 1.3 above.

Therefore, any purchase requests with shipments to be made outside such Country will be automatically rejected. The Customer may in any case submit a new purchase request indicating a different delivery address, in accordance with Article 1.3.

6.4. In cases where the Customer is charged shipping costs, these shall be expressly stated, separately from any other costs or expenses in the Purchase Offers or in the Shopping Bag.

6.5. In accordance with applicable legislation, the term within which the Company must deliver the Products purchased is maximum 30 (thirty) days from the date of conclusion of the contract (without prejudice to any different term if provided for by any local mandatory law), except where an event occurs which is beyond the reasonable control of the affected party and which are not attributable to any wilful act, neglect or failure to take reasonable preventative action by the affected party and includes (without limitation) a strike or any other industrial or labour dispute, fire, flood, storm, epidemics, pandemics, earthquake or other adverse weather conditions ("Force Majeure Event").

6.6. To the extent permitted by the applicable legislation and by these General Terms and Conditions of Sale, if the Company does not deliver the ordered Products within the aforementioned period, the Customer may ask the Company to make the delivery within an additional period appropriate to the circumstances.

However, the Customer has legal rights to terminate the contract immediately if the ordered Product is not delivered within the agreed additional deadline.

6.7. The Customer may cancel all or part of an already confirmed order by sending an email to the address indicated by the Company, stating the reasons for the cancellation. Following cancellation, the Company will refund the amount of the cancelled Products. If the Products have been delivered to the Customer, the Customer shall either return them to the Company (if this is possible) or allow collection from the Customer. The Company shall bear the shipping or collection costs, unless otherwise provided for in the Purchase Offer. The Customer shall contact the Company in accordance with Article 8.

6.8. The Company shall have the right to split the purchased Products into multiple shipments, according to the availability of the Products for delivery, and the Customer will receive the Products separately upon their availability to be shipped.

6.9. At the time of shipment of the purchased Product, the Customer will receive a Confirmation of Sale which will contain a shipment tracking code and a link to the carrier’s website to monitor the shipment in real time as well as the contact data of Company’s Client Service to be used by the Customers for any problems relating to the delivery.

6.10. As an alternative to delivery by courier, and where the service is made available by the Company, the Customer may request to collect the Products purchased directly from the store indicated by the Company that made the sale or, in case of purchases made through the Websites, from a store selected on the Websites, provided that the relevant purchase does not contain any Pre Ordered Products and/or any Personalized Products. If the Customer does not collect the Products within 14 (fourteen) days  from receipt of the email informing him/her that the Product is available for collection, the Company may cancel the sale.

In this case, the Customer will be notified by email of the cancellation and will be promptly reimbursed for any amounts already paid.

6.11. The Customer shall bear the risk of loss, theft or damage to the Products only when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Products.

If, on the contrary, the loss, theft or damage of the Products occurs before the material delivery to the Customer or to a third party designated by him, the Company shall reimburse the Customer for the amounts already paid.

B. Rules applicable to Distance Sale Subject to Customer Approval

6.12. Articles 6.2, 6.3 and 6.4 apply to Distance Sales Subject to Customer Approval. In the event of Customer’s non-satisfaction, if expressed within the deadline indicated by the Company, he/she shall not be charged for the cost of collecting the Products, unless otherwise provided for in the Purchase Offer Subject to Approval.

6.13. The Customer shall bear the risk of loss of or damage to the Products only when the Customer, or a third party designated by the Customer other than the carrier engaged by the Company, takes material possession of the Products, and for as long as the Products remain at the Customer’s disposal.

C. Delivery of Products for all distance sales:

6.14. Nothing in this Article 6 shall prejudice the application of mandatory rules applicable under local law.

7. Conformity of Products

7.1. The Products shall be delivered to the Customer free of defects. The Company complies with all the requirements of the applicable legislation in relation to the packaging and safety of the Products.

7.2. At the time of delivery, the Customer shall check the Products to ensure that they correspond to the items ordered and that they have no manufacturing defects or lack of conformity in accordance with the applicable national legislation. The legal warranties under current legislation are applicable to the sale of the Products, in addition to any additional conventional warranties provided to the Customer at the Company’s discretion.

7.3. In the event of existence of manufacturing defects or lack of conformity, the Customer shall be entitled to demand that the Products conformity be restored either through fixing or replacement of the Product, free of charge, unless the remedy demanded is objectively impossible or excessively onerous compared to the other remedy. In particular, the Customer may demand replacement of the Products instead of the removal of the defect, or if the defect concerns only a part thereof, the Customer may demand the replacement of such a part, unless the Company thereby incurs inadequate costs with respect to the price of the Products or materiality of defect. The Company may always replace the defective Products with the new Products instead of removal of the defect, unless such replacement causes serious problems to the Customer.

If the Products have a defect that may not be removed and prevents the proper use of the Products, the Customer shall have the right to the replacement of the Products or the right of withdrawal from the contract. The Customer shall have the same rights if the defects may be removed but the Customer may not use the Products due to the repeated occurrence of the defect after the repair or due to a large number of defects. If the Products have other defects that may not be removed, the Customer may request either (i) a reasonable reduction in price, or (ii) termination of the contract and subsequent refund of the purchase price paid.

It is understood that the Customer shall lose such right if he/she does not notify to the Company the lack of conformity of the Product within 2 (two) years from the delivery of the Product, unless otherwise provided by any mandatory applicable law as updated from time to time.

Should the defect or lack of conformity be hidden ("Hidden Defect"), the Customer shall have the right to return the Product and request a refund, or keep the product but with a reduction in price, such reduction to be agreed between the Company and the Customer. The Customer shall lose such right if he/she does not notify the Company of the Hidden Defect of the Product within the mandatory term provided for by the applicable legislation.

Nothing in this Article 7.3 shall prejudice the application of mandatory rules that are more favourable to the Customer under local consumer protection legislation.

7.4. To report the presence of defects in the Products and seek one of the remedies listed above, the Customer may contact the Company in accordance with Article 14 below.

8. Returns and refunds - Withdrawal - Return due to non-satisfaction

A. Withdrawal:

8.1. The Customer has the right to withdraw from the contract without specifying the reason within 14 (fourteen) days from the date of delivery or collection of the Products or, in the event of a Distance Sale Subject to Customer Approval, from the conclusion of the contract, without any charge for the relevant transport costs, unless otherwise provided for in the Purchase Offer or in the Shopping Bag. For split orders, the relevant term shall begin on the day of delivery or collection of the latest Product. The Customer acknowledges that it is not permitted to exercise such right to withdraw in relation to the Personalized Products.

8.2. In order to exercise the right of withdrawal, the Customer may send an email to the address indicated by the Company’s Client Service at the email address indicated in the Purchase Offer or in the Acknowledgement Email or follow, if available and where applicable, the online return procedure that can be activated within the "Returns" section of the Websites, through which he/she can book the collection of the Product and check the delivery process of the Product to the Company. Alternatively, where the relevant service is expressly provided by the Company and confirmed in the Purchase Offer or made available on the Websites, the Product can be returned at one of the  stores managed by the Company and authorised to receive returns.

In case the online return procedure is not available, the Customers may use, where applicable, the specific form accessible in the "Returns" section of the Websites or directly in the "My Account" section if the relevant Customer is registered on the Websites (if a specific form is required for the country of the Customer this will be included). To this end, Customers shall be required to: (i) fill in the online form with the information required, (ii) apply on the parcel the sticker with the return address found therein, (iii) prompt a withdrawal request to the Company by sending an email to Company’s Client Service at the email address indicated in the Purchase Offer or in the Acknowledgement Email, specifying the address, telephone number and the selected date of collection of the parcel, such date to be confirmed with the courier.

The instructions for Product returns may be made available digitally (i.e. through a QR code) or put into each parcel containing the Products purchased. The Company shall send the Customer an e-mail confirmation that it has received the withdrawal notification without undue delay.

8.3. Following withdrawal, the Customer shall have the right to receive a refund of the price paid accordance with Article 8.8. Alternatively, if previously agreed with the Company and where applicable, the Customer shall have the right either to the replacement of the Product with another Product of equal or greater value if the Customer agrees to pay the Company the difference between the price already paid for the returned Product and the price of the new Product or to receive a store credit of a value equal to the price paid for the returned Product, to be spent, within one year from its issuance, for the purchase of other Products at other stores of the same type (boutique or outlet), present in the same Country or territory in which the store that made the sale is located or at the Websites, if and where such alternative opportunities are available.

8.4. In the event the Customer complies with the procedure set forth in the Article 8.2, the courier appointed by the Company shall collect the parcel containing the Products to be returned with no charges to the Customer, unless the Customer delivers the Product to a store in the country indicated in the Article 1.3 above if authorised to receive returns.

If the Customer does not comply with the return instructions as specified the Article 8.2, the relevant transport costs and the liability for loss, theft, damage or delay in delivery shall be borne by the Customer, unless otherwise provided for by the applicable mandatory regulations.

8.5. The Customer may also be communicated the address the Products must be returned to by contacting Company’s Client Service at the email address indicated in the Purchase Offer or in the Acknowledgement Email.

8.6. The Customer undertakes to return the Products for which he/she has exercised his/her right of withdrawal without undue delay and, in any event, within 14 (fourteen) days from the date on which he/she informed the Company of his/her decision to withdraw from the contract. The right of withdrawal cannot be exercised with reference to Products that, due to health protection or hygiene reasons (including but not limited to perfumes, underwear, swimwear, make-up and skincare, etc.), cannot be returned if the sealing label or cellophane and/or the original packaging have been opened, damaged, altered or removed. This does not affect the Customer’s rights under Article 7.

8.7. Without prejudice to the above Article 8.5 above, Products must be returned in the same condition in which they were delivered. The Customer must therefore ensure that he/she has checked the Product in exactly the same way as the Customer would do in a shop, meaning that the Products are intact and complete, never used, worn or damaged in any way, and that they are returned in their original packaging, equipped with all the original labels they were received with. Where a Product was provided with a security label, the return of the Product will not be accepted if the original security label has been removed, broken or tampered with. The Company, or the store authorised to receive the return where applicable, will check the packaging and the condition of the individual Products returned, the substantial integrity of the same being an essential requirement for the exercise of the right of withdrawal.

To the extent permitted by applicable law, the Company reserves the right to refuse the return of any Product that  should result to have been damaged, deteriorated, dirty or in such a state as to suggest, unequivocally, that it has been used, not in good faith, for purposes other than during checks performed by the Customer, strictly necessary to ascertain the characteristics and type of the Product purchased as well as if the original security label has been removed, broken or tampered with or whose original sealing label or cellophane has been opened, damaged, altered or removed.

In the event the return is rejected, the Company shall send a specific notice to the Customer to whom the Company will return the relevant Product and shall consequently not proceed to credit the amount paid by the Customer, reserving as well the right to claim compensation for any damage attributable to the Customer's behaviour, including in case he/she shall not collect, or shall not allow the delivery of, returned Products rejected by the Company, in accordance with the applicable law.

8.8. The Company shall reimburse any amounts due for the accepted returned Products without undue delay and in any event within 14 (fourteen) days from the date on which the Company received notice of withdrawal from the Customer, unless the Customer has requested to replace the Product or to receive the store credit as specified in the Article 8.2 above or the Company has rejected the return as specified in Article 8.7. above and the Product has been returned to the Customer.

8.9. In any event, the Company reserves the right to withhold the refund either until receipt and verification of the Product or until proof by the Customer that he/she has returned the Product duly and in intact conditions, whichever occurs first.

The aforementioned refund shall be made by crediting the amount paid by the Customer with the same payment method used for the purchase, where applicable, unless otherwise expressly agreed by the Customer and provided that no costs are incurred as a result of the refund.

In all cases, the Company shall send a specific notice to the Customer informing him/her of the acceptance of the return and the re-credit or, where agreed and applicable, the replacement of the Product or the issue of the store credit, or of the non-acceptance with a specific indication of the reasons thereto.

8.10. The return of Products pursuant to this Article 8 is only permitted in connection with purchases made by means of distance sale.

8.11. In consideration of the fact that the Personalized Products are products permanently modified, and personalized specifically for the Customer, and that their original manufacture cannot in any way be restored, the right of withdrawal cannot be exercised by the Customer in relation to any Personalized Products. Accordingly, the provisions contained in this Article 8 will not apply to the Personalized Product, being understood that the exclusion of the Personalized Products from the right of withdrawal will not affect the application of the legal guarantees, provided for in the above Article 7, also to such Personalized Products. 

B. Return of Products due to non-satisfaction:

8.12. In the event of a Distance Sale Subject to Customer Approval, the Customer is entitled to return the Products that he/she does not intend to purchase without being charged any costs for collection and transport, unless otherwise expressly agreed in the Purchase Offer Subject to Approval, and provided that he/she has notified the Company of his/her wish to return the Products within the deadline stated in the Purchase Offer Subject to Approval.

8.13. If the Customer does not return the Products within the deadline indicated in the Purchase Offer Subject to Approval, or in any case according to the instructions received by the Company, the costs of collection and transport and any liability for loss, theft, damage or delay in delivery shall in any case remain the responsibility of the Customer, unless otherwise provided for by the applicable mandatory regulations.

8.14. The provisions of Articles 8.6, 8.7, 8.8, 8.9, 8.10 and 8.11 above shall apply to the return of Products sold under the Distance Sale Subject to Customer Approval. The Company therefore reserves the right to refuse the return of any Product that is damaged, deteriorated, dirty or in such a state as to suggest, unequivocally, that it has been used not in good faith, for purposes other than during checks performed by the Customer, strictly necessary to ensure they are satisfied with the Product, as well if the original safety label has been removed, broken or tampered with. In this case, the Company shall send a communication to the Customer stating that it does not accept the return of the Product and that the relevant price will be charged.

C. General provision:

8.15. None of the provisions contained in this Article 8 shall prejudice the application of local mandatory consumer protection regulations that are more favourable to the Customer.

9. Limitation of liability

9.1 If the Company fails to comply with these General Terms and Conditions of Sale, the Company is responsible for losses or damages that the Customer suffers that are a foreseeable result of the Company breaking this contract or the Company failing to use reasonable care and skill, but to the extent permitted by applicable law, the Company is not responsible for any loss or damage that is not foreseeable and cannot be avoided. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both the Company and Customer knew it will happen, for example, if Customer discussed it with the Company during the sales process.

9.2. With the exception of cases of fraud or gross negligence, the Company shall not be liable in any way to the Customer for indirect or consequential damages that the Customer may suffer as a result of purchasing Products offered for sale.

To the extent permitted by law, and subject to the provisions of Article 9.3 below, the Company’s total liability to the Customer shall in no event exceed the total price of the Products purchased.

9.3 The Company does not exclude or in any way limit its liability to the Customer where it would be unlawful to do so. This includes liability for (i) death or personal injury caused by the negligence of the Company or its employees, agents or subcontractors; (ii) fraud or fraudulent misrepresentation; (iii) infringement of the Customer’s legitimate rights in relation to the Products under applicable mandatory consumer protection legislation; and (iv) defective products within the meaning of applicable mandatory consumer protection legislation.

10. Product authenticity and intellectual property rights

10.1. The Company guarantees the authenticity of all Products offered for sale by means of distance sale.

10.2 The Prada Group’s trademarks, as well as all the figurative and nonfigurative trademarks and more in general all the other trademarks, illustrations, images and logos on the Products, on the relevant accessories and/or packaging, whether registered or not, are and remain the exclusive property of the companies belonging to the Prada Group. The total or partial reproduction, modification, tampering or use of these trademarks, illustrations, images and logos, for whatever reason and on whatever medium, are strictly prohibited.

11. Governing Law - Disputes

11.1. These General Terms and Conditions of Sale are governed by the law of the Kingdom of Saudi Arabia.

11.2. In the event of a dispute arising from the interpretation and/or application of these General Terms and Conditions of Sale, the Court of the Kingdom of Saudi Arabia shall have exclusive and binding jurisdiction.

12. Severability

12.1. Should any provision of the General Terms and Conditions of Sale be held invalid under any applicable law, regulation or final decision of a competent court, all other provisions herein shall remain in full force and effect.

13. Contact

13.1. For any complaint, further information or assistance relating to the purchase procedure and, in any event, for any request for information and/or clarification with regard to what is set forth in these General Terms and Conditions of Sale, the Customers may contact the Company and/or the store with which they have made contact at the telephone number or email address or by any other available telematics or digital means and devices indicated in the Purchase Offers or in the Acknowledgement Email.

Last updated: 31st March 2025