The following is required to make a return:
1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
4. open a pickup request with DHL by sending an e-mail to email@example.com
. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.
By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.
If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.
The return process takes about 7 days, then we will send you a refund confirmation email.
For any questions or further information, please see our General Terms of Sale
or contact Miu Miu Client Service by e-mail at firstname.lastname@example.org
or by phone at +800 648 648 00.