Right of withdrawal and free returns for purchases made online, in accordance with the General Terms and Conditions of Sale.
If you have already registered, please log in to your profile to submit your request. If you made your purchase as a guest, please complete the fields below.
Alternatively, you can request a return by contacting our Client Service.
* Required fields
You can manage or cancel your return here.
Return is possible from
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Prepare the package
The products must be returned in the same condition as they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way. All items with a security tag attached must be returned with the tag still in its original position. -
Organise return pick-up
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Courier Pick-Up
Please check your mailbox or text message for confirmation of the pick-up date. If you are not in possession of the Waybill, please go back to the Order History to download it.