If for any reason you are not satisfied with the Products purchased on our website, we offer free return within 30 days from delivery, provided that the Products comply with all the Return Conditions in accordance with our terms of purchase. Return request must be submitted within 16 days of the date of order delivery; items must then be shipped back within 14 days of receiving your return number.
Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase
• The Products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging. The Products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted
• In case a Product was provided with a security tag, the return of this Product will not be accepted if the original security tag has been removed, broken or damaged
• Fragrance must be returned unopened and in its original packaging
• The Products must be shipped back through TNT
Please note that return is not possible for permanently modified Personalised Products as they have been specifically customised for our clients.