FAQs
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout.
If your order contains more than one Product, the Products may be shipped in multiple shipments.
If your order contains more than one Product, the Products may be shipped in multiple shipments.
At the end of the checkout process you will receive an Order Acknowledgment email with a recap of the Order that we received, along with the information that we are processing it. Once placed, the content of your Order Acknowledgment can no longer be changed.
If you do not receive an email acknowledging your Order within 24 hours from placing the Order, please contact us to verify if the Order was correctly received.
The Order will be confirmed only when you receive the Confirmation email(s) for your product(s) that are confirmed, subject to availability, and are ready to be shipped. The email will be sent to the email address indicated on the Order form.
Once the package(s) is shipped, you will receive a Tracking Number and delivery information from the courier.
If you do not receive an email acknowledging your Order within 24 hours from placing the Order, please contact us to verify if the Order was correctly received.
The Order will be confirmed only when you receive the Confirmation email(s) for your product(s) that are confirmed, subject to availability, and are ready to be shipped. The email will be sent to the email address indicated on the Order form.
Once the package(s) is shipped, you will receive a Tracking Number and delivery information from the courier.
Once your Order has been placed, no further modifications or changes can be made.
Should you wish to cancel your Order, or require further assistance please contact our Client Service as soon as possible.
Please note once the Order has been Confirmed it may have already be processed for Shipment and can no longer be cancelled. Return requests can be made by following the Return instructions.
Due to the nature of Personalised Products, these items cannot be cancelled once ordered, as they may be in process of being customized.
Should you wish to cancel your Order, or require further assistance please contact our Client Service as soon as possible.
Please note once the Order has been Confirmed it may have already be processed for Shipment and can no longer be cancelled. Return requests can be made by following the Return instructions.
Due to the nature of Personalised Products, these items cannot be cancelled once ordered, as they may be in process of being customized.
You may have the opportunity to Pre-Order a selection of Products before their commercial launch or distribution and placement in the market.
Orders made for Pre-Order Products will have a longer delivery lead time and expected delivery time frames will be specified on the invididual Product display page on our Website.
Should your Order contain both Pre-Order Products and Non Pre-Order Products, deliveries will be made in multiple shipments.
For any Orders containing Pre-Order Products, the total transaction amount will be charged in full for all Products in advance at the time of the Confirmation email, even though such items are yet to be ready for shipment.
Once the package is shipped, you will receive a Tracking Number and delivery information from the courier.
Orders made for Pre-Order Products will have a longer delivery lead time and expected delivery time frames will be specified on the invididual Product display page on our Website.
Should your Order contain both Pre-Order Products and Non Pre-Order Products, deliveries will be made in multiple shipments.
For any Orders containing Pre-Order Products, the total transaction amount will be charged in full for all Products in advance at the time of the Confirmation email, even though such items are yet to be ready for shipment.
Once the package is shipped, you will receive a Tracking Number and delivery information from the courier.
A dedicated personalization service is available for those who wish to make their Miu Miu garments, bags and accessories special. This service offers the opportunity to select fine workmanship and customizations, made following your specific requests.
The Miu Miu team will be available to ensure that each step follows the highest quality levels, to respect the unique characteristics of the product and to reflect the essence of the brand.
Refined materials and leathers can be combined with unique finishes and details to ensure that each purchase becomes a creation capable of blending craftsmanship with an exclusive shopping experience.
To obtain information about any ongoing initiatives, please browse our website or contact our Client Service.
The Miu Miu team will be available to ensure that each step follows the highest quality levels, to respect the unique characteristics of the product and to reflect the essence of the brand.
Refined materials and leathers can be combined with unique finishes and details to ensure that each purchase becomes a creation capable of blending craftsmanship with an exclusive shopping experience.
To obtain information about any ongoing initiatives, please browse our website or contact our Client Service.
Our website offers a wide selection of Products from the latest Miu Miu collections, and the Product selection is updated regularly with new arrivals.
If the item(s) you are looking for online is not currently available, need recommendations, or help selecting a size please contact Client Service and one of our Client Advisors will assist in locating your selection or providing alternatives.
If the item(s) you are looking for online is not currently available, need recommendations, or help selecting a size please contact Client Service and one of our Client Advisors will assist in locating your selection or providing alternatives.
Miu Miu accepts major credit cards and the other digital payment methods indicated on our Websites.
The total Order transaction amount will be charged once we have verified your payment details and confirmed Product availability through the Confirmation email.
For any Orders containing Pre-Order Products, the total transaction amount will be charged in full for all Products in advance at the time of the Confirmation email, even though such items are yet to be ready for shipment.
Cash on delivery is not accepted.
You will be charged in the same currency as the prices displayed at Checkout.
The total Order transaction amount includes any shipping costs, taxes and duties.
If you wish to receive the relevant sales document, please contact our Client Service.
The total Order transaction amount will be charged once we have verified your payment details and confirmed Product availability through the Confirmation email.
For any Orders containing Pre-Order Products, the total transaction amount will be charged in full for all Products in advance at the time of the Confirmation email, even though such items are yet to be ready for shipment.
Cash on delivery is not accepted.
You will be charged in the same currency as the prices displayed at Checkout.
The total Order transaction amount includes any shipping costs, taxes and duties.
If you wish to receive the relevant sales document, please contact our Client Service.
Orders placed online may be picked up directly from one of our Stores, if the option is available at checkout.
To select this option, choose the Store from the suggested list at checkout. Once the Order is ready for Pick-up, you will receive a Confirmation e-mail to present at the store upon collection, along with your ID.
The Order will be available for 7 days after the Confirmation e-mail is sent.
If for any reason you are unable to pick up your Order within 7 days, we reserve the right to cancel the Order and a refund will be issued.
To select this option, choose the Store from the suggested list at checkout. Once the Order is ready for Pick-up, you will receive a Confirmation e-mail to present at the store upon collection, along with your ID.
The Order will be available for 7 days after the Confirmation e-mail is sent.
If for any reason you are unable to pick up your Order within 7 days, we reserve the right to cancel the Order and a refund will be issued.
You can make a phone order by calling our Client Service at the number +65 6990 1590, 7 days a week, 7AM – 8PM Singapore local time.
By registering for My Account, you will access a series of exclusive services to make your shopping experience unique.
You can:
• Save various billing and shipping addresses to speed up the ordering process.
• Store credit card information to speed up checkout.
• Archive order history, track order status and easily request returns.
• Create a personalized wish list of your favorite items and share it.
You can:
• Save various billing and shipping addresses to speed up the ordering process.
• Store credit card information to speed up checkout.
• Archive order history, track order status and easily request returns.
• Create a personalized wish list of your favorite items and share it.
In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.
If for any reason you are not satisfied with the Products purchased on our Website, we offer free return within 14 days from delivery or In-Store Pick-up.
Return request must be submitted within 7 days of the date of Order delivery; items must then be shipped back within 7 days of receiving your return number.
The Products must returned in the same condition as they were delivered, and in their original packaging.
Returned Products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted.
Before requesting a return, please ensure that the items comply with all the Return Conditions in accordance with our terms of purchase.
Return request must be submitted within 7 days of the date of Order delivery; items must then be shipped back within 7 days of receiving your return number.
The Products must returned in the same condition as they were delivered, and in their original packaging.
Returned Products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted.
Before requesting a return, please ensure that the items comply with all the Return Conditions in accordance with our terms of purchase.
Both for security and for hygienic-sanitary reasons, beachwear, underwear, fragrances and Beauty Products cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.
Personalised Products cannot be returned.
If you have encountered any issue with the Products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.
Personalised Products cannot be returned.
If you have encountered any issue with the Products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.
You can return a Product purchased online to a Miu Miu store as well.
Depending on the case, you will be able to receive an exchange, a Store credit or a refund.
On the other hand, if you wish to exchange your online Order, simply contact our Client Service: we will organize a return for your Order and assist you in placing a Phone Order.
Depending on the case, you will be able to receive an exchange, a Store credit or a refund.
On the other hand, if you wish to exchange your online Order, simply contact our Client Service: we will organize a return for your Order and assist you in placing a Phone Order.
To make a return request, access the "Returns" section on the website, or directly under "My Account" if you have already registered on our site. To access you will be asked to enter your order number and the e-mail address used to place the order.
Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return.
Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return.
Returns must be shipped in their original packaging.
Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories must be included).
After creating a return request through My Account, a Return Authorization email will be sent to you and Miu Miu Client Service will contact you to organize a return pick-up within 24 hours.
Once a return pick-up has been arranged, Miu Miu Client Service will provide you with a prepaid shipping return label and courier pick-up information by email.
Please print and affix the label to the outside of the return package.
Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories must be included).
After creating a return request through My Account, a Return Authorization email will be sent to you and Miu Miu Client Service will contact you to organize a return pick-up within 24 hours.
Once a return pick-up has been arranged, Miu Miu Client Service will provide you with a prepaid shipping return label and courier pick-up information by email.
Please print and affix the label to the outside of the return package.
The return of the articles purchased online is free, provided it is performed in compliance with the conditions and the time frame specified by our return policy.
Of course. After creating a return request through our website, a Return Authorization email will be sent to you and Miu Miu Client Service will contact you to organize a return pick-up within 24 hours.
Once a return pick-up has been arranged, Miu Miu Client Service will provide you with a prepaid shipping return label and courier pick-up information by email.
Returns must be shipped in their original packaging.
Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories must be included).
Once a return pick-up has been arranged, Miu Miu Client Service will provide you with a prepaid shipping return label and courier pick-up information by email.
Returns must be shipped in their original packaging.
Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories must be included).
Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This may take up to 7 business days.
If the returned item(s) meet our return requirements, your refund will be issued and credited to the original credit card/payment method used for the Order purchased, and in the same currency.
You will receive an Order refund e-mail as soon as we have authorized the refund. The credit will be visible in your account within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.
If the returned item(s) meet our return requirements, your refund will be issued and credited to the original credit card/payment method used for the Order purchased, and in the same currency.
You will receive an Order refund e-mail as soon as we have authorized the refund. The credit will be visible in your account within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.
Orders are typically delivered within 3-5 business days from the moment the Order Confirmation e-mail is sent.
Please note that the above general time frames do not pertain to Pre Ordered and/or Personalized Products. Such items will have a longer delivery lead time and expected delivery time frames will be specified on the individual Product display page on our Website.
Once the package is shipped, you will receive a Tracking Number and delivery information from the courier.
Deliveries are Monday to Friday during business hours and Saturday 9am to 12:30pm and requires a signature upon delivery.
Please note that the above general time frames do not pertain to Pre Ordered and/or Personalized Products. Such items will have a longer delivery lead time and expected delivery time frames will be specified on the individual Product display page on our Website.
Once the package is shipped, you will receive a Tracking Number and delivery information from the courier.
Deliveries are Monday to Friday during business hours and Saturday 9am to 12:30pm and requires a signature upon delivery.
Our delivery service is available worldwide in the countries indicated on our e-store. If you desire your purchase to be delivered to a location other than the one in which you are, you have to change the location on the website menu before placing your order.
You can select the shipping method (if available) from the drop-down menu and the relevant amount is displayed in the shopping bag.
Deliveries are Monday to Friday during business hours and Saturday 9am to 12:30pm and requires a signature upon delivery.
In the event that no one is available for the delivery, our courier will reschedule the delivery.
If you require assistance or are unable to contact the courier, please do not hesitate to contact our Client Service
In the event that no one is available for the delivery, our courier will reschedule the delivery.
If you require assistance or are unable to contact the courier, please do not hesitate to contact our Client Service
Once your Order is confirmed, you will receive a Tracking Number and delivery information from the courier for each shipment.
If your Order contains more than one item, it may be delivered in multiple shipments.
If your Order contains more than one item, it may be delivered in multiple shipments.
In the Store Locator section of our website, select a Miu Miu store and book an In-Store appointment by filling out the dedicated form.
In our website, from every Product page you can Book An Appointment in any of the listed Stores for the Product of your interest, selecting a preferred date and time frame.
Starting from the Product page of the item of your interest, through the "Find in Store" section you can locate the Miu Miu stores where it is available.
From here, you can directly request an appointment by selecting the store nearest to you, and your preferred date and time frame.
From here, you can directly request an appointment by selecting the store nearest to you, and your preferred date and time frame.
Maintenance and cleaning of leather bags
Our hides and leathers undergo craftsmanship processes performed using traditional methods to achieve an unsurpassed final effect.
Please use your bag consciously and clean it only with a dry, soft cloth before storing it in the original dust bag in a well ventilated place far from heat sources or moisture.
The use of cleaning or repairs by unauthorized third parties may limit our ability to service your product in the future. For any specific needs, please contact our Client Service.
How can I clean the inner lining of a bag?
The lining, which may be in fabric or leather, is an integral part of the bag and consequently cannot be subject to targeted maintenance. We recommend the utmost caution when using the bag, specifically by ensuring that any containers (e.g. nail varnish, creams, lipsticks, water bottles, etc.) are closed, and by refraining from carrying loose objects that could damage or stain the lining.
The use of cleaning or repairs by unauthorized third parties may limit our ability to service your product in the future. For any specific needs, please contact our Client Service.
Our hides and leathers undergo craftsmanship processes performed using traditional methods to achieve an unsurpassed final effect.
Please use your bag consciously and clean it only with a dry, soft cloth before storing it in the original dust bag in a well ventilated place far from heat sources or moisture.
The use of cleaning or repairs by unauthorized third parties may limit our ability to service your product in the future. For any specific needs, please contact our Client Service.
How can I clean the inner lining of a bag?
The lining, which may be in fabric or leather, is an integral part of the bag and consequently cannot be subject to targeted maintenance. We recommend the utmost caution when using the bag, specifically by ensuring that any containers (e.g. nail varnish, creams, lipsticks, water bottles, etc.) are closed, and by refraining from carrying loose objects that could damage or stain the lining.
The use of cleaning or repairs by unauthorized third parties may limit our ability to service your product in the future. For any specific needs, please contact our Client Service.
Miu Miu offers repair services on a case by case basis. In the event your product requires a repair, please bring the product to one of our Miu Miu stores directly, or contact our Client Service for further assistance.
Each case is carefully and professionally handled by our specialized technicians, offering a customized approach based on a variety of factors (e.g. age of the product, type of the leather, technical limitations (if any), etc.) that make each of our repair services unique.
The use of cleaning or repairs by unauthorized third parties may limit our ability to service your product in the future. For any specific needs, please contact our Client Service.
Each case is carefully and professionally handled by our specialized technicians, offering a customized approach based on a variety of factors (e.g. age of the product, type of the leather, technical limitations (if any), etc.) that make each of our repair services unique.
The use of cleaning or repairs by unauthorized third parties may limit our ability to service your product in the future. For any specific needs, please contact our Client Service.
The authenticity of Miu Miu items is guaranteed by Miu Miu's exclusive distribution network: in Miu Miu stores and on miumiu.com.
You can contact our Client Service by phone at +65 6990 1590, 7 days a week, 7AM – 8PM Singapore local time
Through the dedicated form on the "Contact Us” section and/or directly email us at client.service.apac@miumiu.com, or per livechat on www.miumiu.com.
Through the dedicated form on the "Contact Us” section and/or directly email us at client.service.apac@miumiu.com, or per livechat on www.miumiu.com.
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