Returns Procedure
Insert the data needed to request the return of your order. You can always ask to return your order by contacting our Customer Service.
* Required fields
SUBORDER
Order Number
Total
Status
Awaiting confirmation
Awaiting confirmation
Ready to be collected
Shipped
Cancelled
Awaiting confirmation
Awaiting confirmation
Awaiting confirmation
Ready to be collected
Items
Products
Quantity
Price
VAT Tax
Total
Color:
Size:
Quantity:
Price:
VAT Tax:
Total:
Pre-order item
Return is possible until [0]
Order Number
Return number
Total
Organise return pick-up
Status
Approved
Processing
Pre-order
Color:
Size:
Quantity:
You can manage or cancel your return here.
Return procedure
Return is possible from
Choose the items to return
You have selected the following items:
Remember:
As soon as we receive your return and confirm it complies with our Return Policies, a refund will be issued. The full amount of the returned item(s) will be credited to the original payment method.
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Prepare the package
The products must be returned in the same condition as they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way. All items with a security tag attached must be returned with the tag still in its original position. -
Organise return pick-up
Contact the courier to organize the pickup via email or call, providing the original tracking number, your address and telephone number and wait for confirmation of the exact pickup time.
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Courier Pick-Up
Please check your mailbox or text message for confirmation of the pick-up date.