Dear Customer,

If for any reason you are not satisfied with the Products purchased on our website, you may return them free of charge within 14 days from delivery. Please note that the return must be requested within 7 days from delivery and items must then be returned within 7 days of receiving your return number.

We wish to inform you that the Products purchased cannot be exchanged, therefore if you wish to change your goods you can perform a return according to the below terms and place a new Order.

The Products must be returned in the same condition as they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way. All items with a security tag attached must be returned with the tag still in its original position.

To perform a return please:

1. Log in to the “Return” section on the website or directly to your “Account”. Enter your order number and the email address associated with your original order;

2. Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return;

3. Organise the pick-up by emailing CN Logistics’ Customer Service team at miumiudelivery@cnlogistics.com.hk or call them at 24248377 or 24243318 Monday thru Saturday, 9-6pm HKT

4. Please specify that this is a collection for a Miu Miu Return and provide the original tracking number that starts with MIU, your address and telephone number. The pick-up time will be confirmed by CN Logistics

5. Affix one of the return shipping labels on the outside of the original package, and give the second label to the courier at point of return collection. Seal one side of the original delivery box with the red security tape provided;

By following the above procedure, CN Logistics will pick up the parcel free of charge. Otherwise, the shipping will be at your expense and we will not be responsible for any loss, damage or theft associated with the return shipping.

Once the compliance of the return is confirmed, the refund will be issued to the original credit card/account used when you placed your Order.

Please note that the return process requires approximately 7 business days, then we will send you a refund confirmation email.

For any questions, please access our General Terms of Sale or contact our Client Service by writing to client.service.apac@miumiu.com or calling our number +852 2603 9501.