Your order will be delivered within 2 to 4 working days. It may take longer in case we need to request your product from one of our stores. You may return one or more products within 14 days from the delivery of your order. Return shipping is free.
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On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund. Kindly consider this process may take between 5 and 10 days. The refund is issued directly to the original method of purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
Prepare the package
Carefully pack the items in the original order box. The items must be exactly as you received them, with all tags attached, including all accessories, dust bags, etc.
Return request
After having confirmed your returns request, you can contact FedEx at 1-800-463-3339 to arrange a pickup or drop the parcel off at your nearest FedEx facility.
Courier Pick-Up
Please check your mailbox or text message for confirmation of the pick-up date. If you are not in possession of the Waybill, please go back to the Order History to download it.
