You may return the products purchased on our website which have never been used free of charge within 7 days from delivery.
All the items with a security tag attached must be returned with the tag still in its original position. Products must be returned in the same condition in which they were delivered and should be packed in their original packaging. Please ensure that the Products are intact and complete, that they have never been used, worn or damaged in any way, and equipped with all the labels and tags, correctly attached, as they were received with, together with the original VAT invoice.
You can submit your return request through the My Account by following the instructions.
To perform a return please:
1. Log in to your “Account” using your mobile phone number;
2. Select “orders”. Click on the order that you wish to return and click on “request a return”;
3. Complete the online fields with all requested information, such as the precise quantity of the articles you wish to return;
4. Remark the reasons for the return.
You can submit the return request under “My account”. Please kindly note that we are unable to accept any returned goods without receiving the online return request.
After applying for a return, you will be contacted by Client Service within 3 business days.
Once the returned product is received, we will verify the condition of the items before accepting your return and authorizing the refund. We will send you an SMS as soon as we have authorized the refund. The payment method that you have used for the original purchase will affect the time when the refund reaches your payment account. Please check your original payment account.