The return for this order is available from
After having confirmed your returns request, you can contact DHL by calling (11) 3618-3200, if calling from State of São Paulo, or 0800 771 3451. Provide the AWB number, as well as your address, phone number and the chosen collection date. Also, fill out the DHL form available in the parcel. DHL will confirm the collection time accordingly.
Following the above procedure DHL will pick up the parcel with no additional costs. Otherwise, the shipping will be at your expense and we will not be responsible for any loss, damage or theft associated with return shipping.