Shopping online

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Miu Miu website by logging in through the My Account section.

Product and sizing information

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
MiuMiu.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order confirmation

The order will be confirmed only when Miu Miu sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Delivery times

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Need assistance?

You can contact our Client Service by phone at +800 648 648 00 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@miumiu.com.

Pre-order

How To Make A Pre-Order

You have the opportunity to pre-order a selection of Products before their commercial launch or distribution and placement in the market.

All articles for which a pre-order is possible are expressly marked on the Website as “Pre Ordered Product” or as “Pre Order”.

You can buy these items and get them delivered on or before the estimated delivery date specified on the Product page description.

Should your pre-order also contain non pre-order products, all articles that comprise your Order will be sent at the same time, being as soon as the pre-ordered products have become available.

In such case, we suggest placing two separate orders if you wish to  receive available items earlier and separately from the Pre Order Products.

For all Orders, including those that: (i) comprise of only pre ordered products; and (ii) are comprised partially of pre ordered products the total transaction amount will be charged for all products in advance at the time of the Confirmation Email from Miu Miu.                   

Upon shipment you will receive an email with the tracking number of the shipping so that you can track it on the courier's website.

Shipping

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.

Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

Tracking your order

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.

You can also access this information in My Account.

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

Countries we ship to

Our e-store is available in Austria, Australia, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Republic of Korea, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Returns

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.


Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;

  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;

  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

  4. open a pickup request with DHL by sending an e-mail to miumiu.it@dhl.com cc client.service.eu@miumiu.com. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.


By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email.
For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.eu@miumiu.com or by phone at +800 648 648 00.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can view your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping, billing and payment details.
You may also place an order on the Miu Miu website by logging in through the My Account section.

Product and sizing information

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping. (Except for the orders containing Pre Ordered Products, the total transaction amount will be charged for all Products when Prada receive the orders. As soon as we finished preparing the dispatch of your Order, you will shortly receive an email with the tracking number of your shipment so you may track its progress. You will also receive an email with the invoice, as soon as we finished dispatching your order.) MiuMiu.com features the most advanced security systems to encrypt and protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.

Completing your order

The buying process is completed when you click the Buy button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email confirming your order within 24 hours of completion, please contact us to verify if the order was correctly received. 

Order confirmation

Upon completing your purchase, you will receive a confirmation e-mail with all the details of your order. Once the availability of the items is confirmed, we will prepare the items for shipping. (Except for the orders containing Pre Ordered Products, the total transaction amount will be charged for all Products when Prada receive the orders. All products will be delivered together when the product in Pre-order is available. You will also receive an email with the invoice, as soon as we finished dispatching your order.) If you do not receive the confirmation e-mail within 24 hours of completing your purchase, please contact us to verify that the order has been correctly processed.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.  (Except for the orders containing Pre Ordered Products or the orders containing only Pre Ordered Products.)
To select this option, please choose the Store from the suggested list on the Menu.
Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid. Please note that markdown merchandise will be available for 7 days after the notification e-mail is sent.

Delivery times

Orders are typically dispatched between 5 business days from the time of purchase online. In the case of orders containing product available and product in Pre-order, all products will be shipped together when the product in Pre-order is available. In every case in which the relevant order contains Pre Ordered Products, the delivery date shall be longer than 30 days and the Customer agrees to receive such order at the estimated delivery date shown to the Customer in the Product page description.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number.
Please be reminded that the courier delivers every day of the week including weekend and holiday from 9am to 9pm. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.  Please note we do not accept the markdown item’s cancelation. 

Need assistance?

You can contact our Client Service by phone at 0120-451-913 (Monday to Sunday, 9 a.m. – 11 p.m. Holidays, 9 a.m. – 6 p.m.) or by e-mail at client.service.jp@miumiu.com

How To Make A Pre-Order

You have the opportunity to pre-order a selection of Products before their commercial launch or distribution and placement in the market.

All articles for which a pre-order is possible are expressly marked on the Website as “Pre Ordered Product” or as “Pre Order”.

You can buy these items and get them delivered within the estimated date specified in the Product page description.

Should your order also contain Pre Ordered Products, all articles will be sent at the same time as soon as the Pre Ordered Products have become available.

In any case, we suggest placing two separate orders to be able to receive available items first.

Both for orders containing only Pre Ordered Products and for orders containing also non Pre Ordered Products, the transaction amount of the whole order will be charged in advance at the moment of the Confirmation Email from MIU MIU.                                            

As soon as we finished preparing the dispatch of your Order, you will shortly receive an email with the tracking number of your shipment so you may track its progress. You will also receive an email with the invoice, as soon as we finished dispatching your order.

Delivery & Collection

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and shipping cost is free of charge. Dispatch usually takes 5 business days excluding weekend and public holidays after the online purchase is placed. (Except for the orders containing Pre Ordered Products or the orders containing only Pre Ordered Products. Please refer to the estimated delivery date shown to the Customer in the Product page description. In any case, we suggest placing two separate orders to be able to receive available items first.)
The courier cannot deliver to the P.O. Boxes nor with POST RESTANTE.

Tracking your order

A Yamato tracking number will be assigned to your package as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can access this information from the link below:
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

When to expect delivery

Deliveries are made every day of the week including weekend and holiday from 9am to 9pm.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, Yamato will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact Yamato directly. You can access this information from the link below:
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Countries we ship to

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Returns

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery. Please note we do not accept any returns of Markdown sale products.
Before requesting a return, please ensure that the items comply with our terms of sale.
Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.
The products must be returned in the same condition in which they were delivered. Please ensure they are in their original condition, not used, worn or damaged in any way, and returned in their original packaging, complete with all tags attached.
• Based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.
Purchase return will not be accepted if any of the following conditions apply:

  • More than 14 days have elapsed since the shipment was dispatched.
  • The item has already been used, or there is an indication that it has been used.
  • When a part of, or an accessory of the item and/or the original wrapping material is not included in the return package.
  • The security tag is missing or not attached to same place when it has been dispatched.
  • Markdown sale merchandizing.
  • Perfumes without the original condition of the sealing cellophane and packaging. (Opened, damaged, altered or removed.)


If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery. Please note we do not accept any returns of Markdown sale products.
The following is required to make a return:

  1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;


Please have the package ready and give it to the delivery person.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order; 
  2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return; Client service will provide Yamato with such information once customer has been contacted.
  3. Client service will contact you to arrange picking up date of the package.
  4. Please have the package ready and hand to the delivery person. 


By following these instructions, Yamato will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft.
Once it is determined that the return meets all requirements, the amount of the merchandise will be refunded to the same method of payment used. Please note we do not accept any returns of markdown sale products.
The return process takes about 7 days. Upon completion, you will receive an email confirming your refund.
For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.jp@miumiu.com or by phone at 0120-451-913.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take 7 business days.
The refund will be issued directly to the card account used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account within one month from when you receive our e-mail.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Request appointment in Store

Use this tool to request an appointment in any of our listed Stores. Please note that Markdown sale product is an exception.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colors, materials and styles.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.
If you are looking for the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our online store offers a wide selection of products from the season’s collections and our selection is regularly updated.
If the item you are looking for is not currently available online or showing as available in store, we invite you to visit our Store Locator and to contact your nearest Store to discover similar products.
Each product page includes a size guide with general conversions to help determine the best fit.

Payment options, invoices and tax

We accept payment through all major credit cards and PayPal.
The transaction will be charged only after we have verified your card details, confirmed availability of the products and shipped your order (except in the case of pre-orders, see further details in the pre-order section).
miumiu.com features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.
The charge will be in the same currency as the prices you see at checkout. The order total includes the Sales Tax amount. You will not need to pay any extra duties or taxes at delivery. You will receive an invoice with the billing details entered at checkout for every order placed on the website.

Order confirmation

Shortly after completing your purchase, you will receive an email with a summary of your order details. After verifying availability of the item(s), we will prepare the parcel for shipment and confirm your order by sending you the invoice by email.
If you do not receive your order confirmation email within 24 hours from completing your purchase and are not sure if your order has been correctly processed, please do not hesitate to contact us.

Pre-Order

We offer the possibility to pre-order certain styles.  The delivery timeframe for pre-order products is noted in each product description. 

Should you wish to purchase a pre-order item and any regular item(s), a “mixed” order, we recommend you place separate orders to expedite delivery.  You will be charged for a pre-order (or mixed order) at the time of order placement and an email confirmation and will be emailed to you.  Once your total order is ready we will ship it and send you an email shipping confirmation with a tracking number.

Our standard policy for cancellations and returns applies: you are able to cancel your order any time before shipment and return within 30 days of delivery.

Delivery times

You can select your preferred delivery method at checkout We offer complimentary Ground Delivery (delivery in 2-6 business days), 2nd Day Delivery ($25) and Overnight Delivery ($35). Please note 2nd Day and Overnight orders placed after 3pm on Friday will ship on Monday.
Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
As soon as the package is shipped you will receive a confirmation email from our courier, FedEx, containing your Tracking Number. Please remember the courier delivers Monday to Friday during office hours and requires signature upon delivery.

Pick up in store

We offer the option to place an order online to be picked up directly from one of our Stores. To select this option please choose the store from the suggested list on the Menu. Once your order is available for pickup you will receive a notification e-mail to present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the order has not been picked up, we reserve the right to cancel by giving due notice and reimbursing the full amount paid.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.
For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

Require assistance?

You can contact our Client Service by phone at +1-888-9-MIU MIU / +1-888-964-8648 (Monday to Sunday 9am – Midnight EST) or by email: client.service.americas@miumiu.com

Delivery & Collection

Shipping options and costs

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 2-6 business days - complimentary for all orders
  • 2nd day delivery - $25
  • Overnight delivery - $35 - For orders of $ 3,000.00 and more (before shipping charges and sales tax) we offer complimentary Overnight delivery


Please note 2nd Day and Overnight orders placed after 3pm on Friday will ship on Monday.
Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
Orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders. The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

Tracking your order

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

When to expect delivery

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 2nd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event no one is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance, do not hesitate to contact us.

Countries we ship to

Our online store is available in Austria, Belgium,, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
If you selected UNITED STATES as your Country, please note that we ship to addresses in the continental United States (including Alaska) and Puerto Rico, but do not ship to Hawaii or other locations outside the continental United States.
Orders can only be placed and shipped to the Countries included in the list above. We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Returns

Return conditions

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
  • The return must be requested within 30 days from delivery of the order.
  • The products must be shipped back through FedEx or taken to a Miu Miu store if you prefer an exchange.
  • The package can only be returned from the same Country it was delivered to.


If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Requesting and shipping your return

Products may be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your parcel you will find a printed Return Card and your Return Instructions: kindly follow the directions provided to request your return and send us the products.
Return shipping is complimentary through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense and we do not guarantee in case of loss, damage or theft.

Refund times

On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the original method of purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
In-store returns are not eligible for a refund, and can only be returned for exchange or store credit. We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you receive our email.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for an enhanced shopping experience:

  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.
  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in store

You may use this feature to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

To enhance your online shopping experience, log into My Account section.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase. 

To find the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our e-Store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, please click on Find in Store on the product page and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.

Payment options, invoices and tax

We accept payment through selected credit cards and other methods expressly indicated on the website.

The transaction will be charged only after we have verified your card details, confirmed availability of the products, and prepared your order for shipment.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website. 

Order acknowledgement and confirmation

After placing your order, you will receive an email acknowledging your order has been submitted. This does not mean that we have accepted your order.  Your order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, you will receive a second email to confirm that your order has been accepted. Followed by a separate invoice email and a tracking email from our selected courier for all shipping details.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery & Collection

Delivery

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores. 

Shipping

All of our orders are shipped through TNT. We offer:

 • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses.

Tracking your order

A TNT Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery. You can also track your order through My Account section.

Delivery time

Deliveries are during office hours, Monday – Friday. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

In the event no one is available to sign for the package, TNT will leave a notification note and redirect the package to the nearest TNT Local Exchange Locations.  If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Pick up in Store

Orders placed online may be picked up directly from our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification.  If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Returns

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 30 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase. Return request must be submitted within 16 days of the date of order confirmation; items must then be shipped back within 14 days of receiving your return number

Return conditions

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging.  The products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted.
  • Fragrance must be returned unopened and in its original packaging.
  • The products must be shipped back through TNT.
  • The order can only be returned from the same Location it was delivered to.

Requesting and shipping your return

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “My Account”. Enter your order number and the email address associated with your original order.
  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.
  • You will receive an email acknowledging you have requested a return and Miu Miu Client Services will contact you to organize a return pick-up within 24 hours.


To ship your return:

  • Once a return pick-up has been arranged, Miu Miu Client Services will provide you with a prepaid shipping waybill by email.
  • Please print the prepaid shipping waybill and affix to the outside of the return parcel. 

Refund

On receipt of the parcel, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take between 3 to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account within one week or within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers. 

My Account

Advantages of registering for My Account

With My Account, you can access exclusive services for an enhanced shopping experience:

  • Save your addresses and card details for a quicker checkout next time
  • Track order status and request a return online
  • Review past purchases at a glance
  • Create a personalized wish list of your favorite items and share it
  • Sign up for Newsletter.

Recover password for My Account

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

Wish list

By logging into My Account, you can create a personalized wish list of your favorite items, print it and share it

Find in store

Click HERE to locate a certain item in our Stores and contact the store

Require assistance?

You can contact our Client Service by phone at +800 648648 00 (+800 MIUMIU 00), 7 days a week, 9AM – 11PM AWST or by email: client.service.apac@miumiu.com

Locations we ship to

Our e-store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the footer on the bottom right corner of every page.

Shopping online

Placing an order online

Please select your desired items, add them to the shopping bag and proceed with payment. You can fill in your shipping address or choose "pick up in store" service. After filling in the required information and completing payment, the order is placed. We will process your order as soon as possible and inform you via SMS.

Product and sizing information

The e-store offers a wide selection of products and the catalog is updated regularly with new arrivals. Each product page will include a size guide to help you to determine your best fit.

Payment options and taxes

We accept 3 payment methods including union pay, alipay, WeChat pay etc.

Order confirmation

Upon completing your purchase and placing your order, you will receive an SMS informing your order has been generated. Once the availability of the items is confirmed, we will send you a confirmation SMS.
If you do not receive the confirmation message within 48 hours of completing your purchase, please contact us to verify that the order has been correctly processed.

Pick up in store

Customer may request to collect the products designated by Miu Miu directly from a store which may be selected on the Website at the time of the purchase.

Once the merchandise is available for pickup, you will receive a SMS and please present the SMS at the store upon collection, along with the ID of the recipient. The merchandise will be available for 7 days after the notification message is sent. If after 7 days the item has not been picked up, we reserve the right to cancel the order and refund the amount paid. We will try to contact you to notify the cancellation, however, if we are unable to reach you, the order might still be cancelled.

Delivery times

The estimated delivery date will be 2 to 6 calendar days after confirmation. Fragrance delivery may takes longer time.

Modifying your order

Order cannot be modified once payment is made. If there is any changes required, please contact our Client Service to cancel the order and place another order using the updated information.

Order cancelled before shipment

If we need to cancel your order under special circumstances, we will contact you regarding the cancellation and process the refund as soon as possible. Cancellation can occur in a number of circumstances including - without limitation - when the item ordered is out of stock or an error is discovered in relation to any information on the website.

Need assistance?

You can contact our Client Service by phone at 400 606 1993 (Monday to Sunday, 9:00 – 23:00 Beijing Standard Time) or by e-mail at client.service.china@miumiu.com
We are dedicated to provide excellent and trustworthy service.

Shipping

Shipping options and costs

We provide free shipping and delivery service.

Tracking your order

Once your order is shipped, you will receive a message with the tracking number.

When to expect delivery

The estimated delivery date will be 2 to 6 calendar days after order confirmation. Fragrance delivery may take longer time.
As the courier will require a signature, we suggest that you choose a shipping address where you or someone your designated representative during the day.
In any case, if there is no one to sign the package upon delivery, courier will contact the receiver.

Countries we ship to

Product may only be delivered at mainland China (excluding Hong Kong, Macau and Taiwan).

Returns

Return conditions

You may return the products purchased on our website which have never been used free of charge within 7 days from delivery.
All the items with a security tag attached must be returned with the tag still in its original position. Products must be returned in the same condition in which they were delivered and should be packed in their original packaging. Please ensure that the Products are intact and complete, that they have never been used, worn or damaged in any way, and equipped with all the labels and tags, correctly attached, as they were received with, together with the original VAT invoice.

Return request

You can submit your return request through the My Account by following the instructions.
To perform a return please:

  1. Log in to your “Account” using your mobile phone number; 
  2. Select “orders”. Click on the order that you wish to return and click on “request a return”;
  3. Complete the online fields with all requested information, such as the precise quantity of the articles you wish to return; 
  4. Remark the reasons for the return.

Return shipping

You can submit the return request under “My account”. Please kindly note that we are unable to accept any returned goods without receiving the online return request.
After applying for a return, you will be contacted by Client Service within 3 business days.

Refund times

Once the returned product is received, we will verify the condition of the items before accepting your return and authorizing the refund. We will send you an SMS as soon as we have authorized the refund. The payment method that you have used for the original purchase will affect the time when the refund reaches your payment account. Please check your original payment account.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services:

  1. Manage your personal information;
  2. Archive order history and track order status;
  3. Create a personalized wish list of your favorite items and share it; 
  4. Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive a verification code to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items and share it.

Request appointment in Store

Use this tool to request an appointment in any of our listed Stores. 

Pre-Order

Pre-order product

You have the opportunity to pre-order the products designated by Prada. 

All articles for which a pre-order is possible are expressly marked on the Website as “Pre Ordered Product” or as “Pre Order”.

Delivery times

You can buy these items and get them delivered within the estimated date specified in the Product page description. 

Should your order also contain Pre Ordered Products, all articles will be sent at the same time as soon as the Pre Ordered Products have become available.

However, if you wish to purchase both pre-order product and non pre-order product, we suggest placing two separate orders to be able to receive available items first.

Upon shipment you will receive a SMS with the tracking number of the shipping so that you can track it on the courier's website.

Pick up in store

Pick-up in store service is not applicable for orders contain pre-ordered products.

Please contact our Client Service by phone at 400 606 1993 if you have any question. 

Shopping online

Placing an order online

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

To enhance your online shopping experience, log into My Account section.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase.

To find the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our e-Store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.
Please note that any measurements of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer, may vary in minor respects.

Care Instructions

Ready-To-Wear

  • Please follow the care label sewn on the garment.

Leather / textile bags, wallets and shoes

  • Avoid contact with water, or any substances containing alcohol (i.e. perfumes) or oil (makeup). If the item has been in contact with water, it is important to allow them to dry thoroughly in a well-ventilated area.

  • Store leather items in a cool, dry place when not in use. Avoid direct exposure to sunlight, and keep the product away from any direct source of heat. Use an insert to maintain the product’s shape when storing.

  • The insole of the shoes are made from natural leather and might cause colour migration due to prolonged contact. Please avoid wearing light-coloured socks as much as possible.

  • For products sewn stitch down, please keep away from water and avoid use in rainy weather.

  • Please note that while shoes with a molded polyurethane (PU) sole are lightweight and comfortable, they are prone to hydrolysis deterioration in coastal, humid areas when left unworn due to the composition of the material.

  • Due to the nature of the print colour coating technique, discolouration and fading may occur to products.

  • Due to the nature of leather, natural wear and tear is to be expected over time.

  • Due to the nature of patent leather, colour migration will occur after prolong contact with other leather. It can be prevented by storing your items in the dust/shoe bags provided by Miu Miu.

Eyewear

  • Lenses can be cleaned regularly with warm water and a drop of dish detergent. If you can, allow them to air dry. If not, dry them with a soft, clean, lint-free cloth. To avoid scratches, do not wipe the lens when they are dry. Please note that this product may be deformed if left under direct sunlight for a prolonged period of time.

Fragrance

  • Keep perfumes out of the reach of children.

  • Avoid direct exposure to sunlight, and keep the product away from any direct source of heat.

  • If in contact with eyes, wash with water immediately and seek medical consultation with your doctor.

Country of Origin

All of our products are made in Italy and other European countries.

Products ordered online are randomly selected from available stock.  Please understand that we are unable to specify a particular product’s country of manufacture at this time. Actual Country of Origin information can be found on the label of the shipped product.

Payment options, invoices and tax

We accept payment through selected credit cards issued in South Korea, bank transfers and other methods expressly indicated on the website.

The transaction will be charged at point of order submission. Products may be unavailable due to unforeseen circumstances. In such case, Miu Miu Client Service shall inform the Customer promptly by email and a refund will be issued for the cancelled order.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website.

Order acknowledgement and confirmation

After placing your order, you will receive an email acknowledging your order has been submitted and charged. An invoice email will also be sent separately. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, a final email confirmation will be sent, and a tracking SMS from our selected courier for all shipping details.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery & Collection

Delivery

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores.

Shipping

All of our orders are shipped through Ilyang Logis. We offer:

 • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground or Sea.

All orders must be shipped to a valid physical address in South Korea, courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses. A signature will be required upon delivery of the Products.

Tracking your order

An Ilyang Logis Tracking Number will be assigned to your package as soon as it is shipped. You will receive an SMS containing the Tracking Number and a link to follow the delivery. You can also track your order through My Account section.

Delivery time

Deliveries are Monday – Saturday, except for Jeju and islands. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Pick up in store

Orders placed online may be picked up directly from one of our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification. If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Returns

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 14 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase.  Return request must be submitted within 7 days from delivery, and items must then be shipped back within 7 days of receiving your return numbers.

Return conditions

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products must be returned in the same condition in which they were delivered, including the original packaging.  Please ensure that the products are undamaged and complete, and have not been reduced in value due to having been worn or used.  All the labels, tags and security tags on the products need to be in undamaged condition, and correctly attached in their original positions as they were received with.
  • Fragrance must be returned unopened and in its original packaging.
  • The products must be shipped back through Ilyang Logis.
  • The order can only be returned from the same Location it was delivered to.

Requesting and shipping your return

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “Account”. Enter your order number and the email address associated with your original order.

  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.

  • A Return Authorisation email will be sent to you.

To ship your return:

  • Affix to the outside of the return parcel the prepaid shipping waybill displaying the returning address that was included in the original package at delivery.

  • Organise a pick-up with Ilyang Logis by calling 02.3277.9500. Please specify that it is for a Miu Miu Return for collection and provide the consignment note number on the shipping waybill, your address and telephone-number. The exact pick-up time will need to be confirmed by Ilyang Logis.

Refund

On receipt of the parcel, we shall refund any amounts due for the Products returned within 3 business days of receiving the Products and verifying they are in the required condition.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account depending on the time required for banking procedures for the credit card issuers.

My account

Advantages of registering for My Account

With My Account, you can access exclusive services for an enhanced shopping experience:

  • Save your addresses and card details for a quicker checkout next time.
  • Track order status and request a return online.
  • Review past purchases at a glance.
  • Create a personalised wish list of your favorite items and share it.
  • Sign up for Newsletter.

Recover password for My Account

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

Wish list

By logging into My Account, you can create a personalised wish list of your favorite items, print it and share it.

Find in Stores

Click HERE to locate a certain item in our Stores and contact the store

Require assistance?

You can contact our Client Service by phone toll-free 001 800 648648 00 (001 800 MIUMIU 00), 7 days a week, 9AM – 11PM Korea local time or by email: client.service.apac@miumiu.com

Locations we ship to

Our e-store is available in Australia, Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, Portugal, South Korea, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the Menu on the top right corner of every page.

線上購物

網上訂購

閣下可在網上商店目錄點擊新到貨品或任何一款商品類別瀏覽我們的網上商品目錄,然後篩選顏色、材料及風格來縮小搜尋範圍。

閣下亦可以登入「我的帳戶」,享受更佳的網上購物體驗。
揀選心儀商品後,閣下可將該商品添加至購物籃,點選版面右上方位置可以查看購物籃並前往結帳。點撃購物籃版面裡的「購買」按鈕即可完成購買。

請點擊「尋找專門店」搜尋最方便閣下的Miu Miu分店。

商品資訊及尺碼指南

Miu Miu網上商店提供豐富的季節精選商品,並會定期更新商品目錄。

如閣下在網上商店未能找到適合的商品,我們誠邀閣下點擊「尋找專門店」,聯絡最方便閣下的分店,查看類似商品。

每個商品版面均有尺碼指南,並附有單位換算表,幫助閣下選擇最合適的尺碼。

付款方式、發票及稅項

我們接受指定的信用卡及其他在網站內列明的付款方式。

只有信用卡經認證,貨存經確認以及預備發貨後,交易金額才會被扣除。

在miumiu.com購物時,信用卡資料會由安全伺服器傳輸,保護閣下的付款詳情。及後,信用卡的數據將不會被Miu Miu保留及用作其他後續用途。

交易將以結帳時所顯示的貨幣及金額進行,訂單總金額將包含稅項及運費(如有)。每一個網上訂單均有發票發送至閣下的電郵。

訂單確認

閣下提交訂單後,會收到確認郵件,這並不代表我們已經接受閣下的訂單。若閣下的信用卡資料未獲認可,地址未獲驗證或貨存未獲確定,我們將不會接受訂單。如果閣下在提交訂單後的24小時內尚未收到我們發出的訂單確認電郵,請聯絡我們以確認訂單有否獲得正確處理。

一旦包裹準備運送,閣下將會收到另一封電郵,確認閣下的訂單已獲接受,然後會再收到發票電郵,及由指定速遞公司發出的運送詳情電郵。

取消或更改訂單

如閣下希望取消訂單,請盡快聯絡我們。訂單的物品一經完成包裝,預備好發貨後,將不能取消訂單。

基於安全理由,我們不能更改閣下的地址及信用卡帳單地址。如發現任何錯誤或需更改任何資料,請聯絡顧客服務尋求幫助。

運送及取件

運送

送貨服務適用於所有網上訂單,顧客亦可以選擇直接到我們指定的店舖領取商品。

運輸

所有訂單都會通過SEKO Logistics發貨。我們提供:

 • 標準配送 – 約 1 至 3 個工作天內派遞

請注意訂單處理需時 1 至 3 天,運送時間則由發貨當天開始估算。

收件地址必須為有效地址,速遞公司將不會送件到郵政信箱,存局待領及貨運代理之地址。

追查訂單

閣下在包裹寄出後將會收到用於追查訂單的電郵,內含貨運查詢號碼及追查訂單的鏈接。閣下亦可透過「我的帳戶」追查訂單。

遞送時間

遞送時間為星期一至星期六。派送時需簽收包裹,我們建議閣下選擇收貨地址時確保該地址於日間能有閣下本人簽收或委託可信任的人代為簽收。

如需要幫助或未能聯絡上速遞公司,請聯絡我們

到店取貨

閣下可以直接到我們指定的店舖領取網上訂購的商品。

如希望到店內領取,請於結帳時從列表中選擇希望到達領取的店舖。

商品準備好後,閣下會收到通知電郵。到店內領取商品時,請出示該電郵以及身份證明文件,以茲核實。如閣下因任何理由未能於 7 天內到店內領取商品,我們會保留取消訂單及退款的權利。

退貨

倘若閣下因任合原因不滿意於我們網站上購買的商品,只要商品符合我們購買條款中的所有退貨條件,可尊享收貨後 14 日內免費退貨。退貨要求必須於送貨日起 7 日內提出,並須在收到退貨編號之 7 日內運回商品。

退貨條件

申請退貨前,請確保符合以下購買條款中的所有退貨條件:

  • 閣下退回的商品必須與商品送達時的狀態完全相同,並須放在原本的包裝內。商品必須完整無缺,全新未被試用,沒有任何磨損及損壞。所有標籤,吊牌及防盜標籤必須不被摘除並附在原位一併退回,包括任何特別包裝及相關配件。
  • 我們恕不接受任何不完整、損壞、磨損或經更改過的商品。
  • 香水必須是未開封的,並放在原本的包裝內。
  • 商品必須經由SEKO Logistics運回。

申請退貨及運回商品

閣下收到的包裹裡已包含一份退貨程序指引。

申請退貨編號:

  • 登入到miumiu.com「退貨」版面,或直接登入閣下的帳戶,輸入相關的訂單編號及電郵地址。

  • 填妥網上退貨表格,提供所需資料,例如退貨商品的詳細資料,數量及退貨原因。

  • 閣下將收到授權退貨的電郵。

運回退貨商品:

  • 預付的退貨運單已貼在原裝包裝外面。

  • 為準備包裹取件,請將選定退回的商品放入原裝包裝。

  • 請於香港時間週一至週五上午 9 時至下午 6 時通過電子郵件SEKOCLCS.PradaMiuMiu@Sekologistics.com或致電+852-3195-3126向SEKO Logistics的客戶服務團隊發送退貨收件安排。星期六和日收到的電子郵件將在星期一辦公時間回覆。

  • 請註明是Miu Miu的退貨安排,並提供原始訂單追踪號碼。SEKO Logistics將會確認收件日期及時間。

退款

我們收到包裹後,會先檢查商品狀態,然後再決定是否接受退貨及授權退款。這過程約需 3 至 5 個工作天。

款項會以交易時所使用的貨幣退款到閣下結帳時使用的信用卡/帳戶內。請注意我們會退回貨品的購買價格,包含銷售稅,扣除原本的運費(如有)。

退款後我們會盡快發出確認電郵通知閣下。退款會在一星期,一個或兩個結算週期內顯示在顧客的帳戶中,款項到帳的實際時間乃取決於發卡機構之所需程序而定。

我的帳戶

專享禮遇

有了我的帳戶,閣下可享有獨家服務及更豐富的購物體驗:

  • 儲存地址及信用卡資料以便下次購物能更快結帳。
  • 追查訂單狀況及在網上申請退貨。
  • 回顧以往購買記錄。
  • 創建個人化的喜愛商品願望清單並與朋友分享。
  • 訂閱電子報。

找回密碼

在任何可以登入我的帳戶的版面,點擊「忘記密碼」按鈕,收取有鏈接的電郵後按指示重新設置密碼。

願望清單

登入我的帳戶後,閣下可以創建個人化的喜愛商品願望清單,列印並與朋友分享。

查看店舖供應情況

請按查看某商品在店舖的供應情況及聯絡該店舖。

需要幫助?

歡迎致電+800-648-648-00 (+800 MIUMIU 00) 聯絡顧客服務,辦公時間為香港時間早上 7 時至晚上 11 時,或電郵至client.service.apac@miumiu.com

我們運送的地區

我們目前在澳洲、奧地利、比利時、加拿大、中國、丹麥、芬蘭、法國、德國、希臘、愛爾蘭、意大利、日本、南韓、盧森堡、摩納哥、荷蘭、紐西蘭、葡萄牙、西班牙、瑞典、瑞士、英國及美國均已開設了網上商店。

我們的商品目錄及服務可能因應個別地區有異,請顧客選擇希望訂單送往的所屬地區。

閣下可以在每頁右上方的目錄處更改網站位置。