Shopping online

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Miu Miu website by logging in through the My Account section.

Product and sizing information

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
MiuMiu.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order confirmation

The order will be confirmed only when Miu Miu sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Delivery times

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Delivery times

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Please note that should your order also contain pre-ordered products not yet available for the delivery at the time of the submitting your order and on receipt of the Confirmation Email, all articles that comprise your order will be sent at the same time, being as soon as the pre-ordered products have become available as reported in the “Pre-order” section below. 

Delivery times

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Need assistance?

You can contact our Client Service by phone at +800 648 648 00 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@miumiu.com.

Pre-order

How To Make A Pre-Order

You have the opportunity to pre-order a selection of Products before their commercial launch or distribution and placement in the market.

All articles for which a pre-order is possible are expressly marked on the Website as “Pre Ordered Product” or as “Pre Order”.

You can buy these items and get them delivered on or before the estimated delivery date specified on the Product page description.

Should your pre-order also contain non pre-order products, all articles that comprise your Order will be sent at the same time, being as soon as the pre-ordered products have become available.

In such case, we suggest placing two separate orders if you wish to  receive available items earlier and separately from the Pre Order Products.

For all Orders, including those that: (i) comprise of only pre ordered products; and (ii) are comprised partially of pre ordered products the total transaction amount will be charged for all products in advance at the time of the Confirmation Email from Miu Miu.                   

Upon shipment you will receive an email with the tracking number of the shipping so that you can track it on the courier's website.

Shipping

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.

Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

Tracking your order

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.

You can also access this information in My Account.

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

Countries we ship to

Our e-store is available in Austria, Australia, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Korea Republic of, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates and the United States.

Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Returns

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.


Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;

  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;

  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

  4. open a pickup request with DHL by sending an e-mail to miumiu.it@dhl.com cc client.service.eu@miumiu.com. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.


By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email.
For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.eu@miumiu.com or by phone at +800 648 648 00.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can view your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping, billing and payment details.
You may also place an order on the Miu Miu website by logging in through the My Account section.

Product and sizing information

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping. (Except for the orders containing Pre Ordered Products, the total transaction amount will be charged for all Products when Prada receive the orders. As soon as we finished preparing the dispatch of your Order, you will shortly receive an email with the tracking number of your shipment so you may track its progress. You will also receive an email with the invoice, as soon as we finished dispatching your order.) MiuMiu.com features the most advanced security systems to encrypt and protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.

Completing your order

The buying process is completed when you click the Buy button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email confirming your order within 24 hours of completion, please contact us to verify if the order was correctly received. 

Order confirmation

Upon completing your purchase, you will receive a confirmation e-mail with all the details of your order. Once the availability of the items is confirmed, we will prepare the items for shipping. (Except for the orders containing Pre Ordered Products, the total transaction amount will be charged for all Products when Prada receive the orders. All products will be delivered together when the product in Pre-order is available. You will also receive an email with the invoice, as soon as we finished dispatching your order.) If you do not receive the confirmation e-mail within 24 hours of completing your purchase, please contact us to verify that the order has been correctly processed.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.  (Except for the orders containing Pre Ordered Products or the orders containing only Pre Ordered Products.)
To select this option, please choose the Store from the suggested list on the Menu.
Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid. Please note that markdown merchandise will be available for 7 days after the notification e-mail is sent.

Delivery times

Orders are typically dispatched between 5 business days from the time of purchase online. In the case of orders containing product available and product in Pre-order, all products will be shipped together when the product in Pre-order is available. In every case in which the relevant order contains Pre Ordered Products, the delivery date shall be longer than 30 days and the Customer agrees to receive such order at the estimated delivery date shown to the Customer in the Product page description.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number.
Please be reminded that the courier delivers every day of the week including weekend and holiday from 9am to 9pm. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.  Please note we do not accept the markdown item’s cancelation. 

Need assistance?

You can contact our Client Service by phone at 0120-451-913 (Monday to Sunday, 9 a.m. – 11 p.m. Holidays, 9 a.m. – 6 p.m.) or by e-mail at client.service.jp@miumiu.com

How To Make A Pre-Order

You have the opportunity to pre-order a selection of Products before their commercial launch or distribution and placement in the market.

All articles for which a pre-order is possible are expressly marked on the Website as “Pre Ordered Product” or as “Pre Order”.

You can buy these items and get them delivered within the estimated date specified in the Product page description.

Should your order also contain Pre Ordered Products, all articles will be sent at the same time as soon as the Pre Ordered Products have become available.

In any case, we suggest placing two separate orders to be able to receive available items first.

Both for orders containing only Pre Ordered Products and for orders containing also non Pre Ordered Products, the transaction amount of the whole order will be charged in advance at the moment of the Confirmation Email from MIU MIU.                                            

As soon as we finished preparing the dispatch of your Order, you will shortly receive an email with the tracking number of your shipment so you may track its progress. You will also receive an email with the invoice, as soon as we finished dispatching your order.

Delivery & Collection

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and shipping cost is free of charge. Dispatch usually takes 5 business days excluding weekend and public holidays after the online purchase is placed. (Except for the orders containing Pre Ordered Products or the orders containing only Pre Ordered Products. Please refer to the estimated delivery date shown to the Customer in the Product page description. In any case, we suggest placing two separate orders to be able to receive available items first.)
The courier cannot deliver to the P.O. Boxes nor with POST RESTANTE.

Tracking your order

A Yamato tracking number will be assigned to your package as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can access this information from the link below:
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

When to expect delivery

Deliveries are made every day of the week including weekend and holiday from 9am to 9pm.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, Yamato will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact Yamato directly. You can access this information from the link below:
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Countries we ship to

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Returns

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery. Please note we do not accept any returns of Markdown sale products.
Before requesting a return, please ensure that the items comply with our terms of sale.
Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.
The products must be returned in the same condition in which they were delivered. Please ensure they are in their original condition, not used, worn or damaged in any way, and returned in their original packaging, complete with all tags attached.
• Based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.
Purchase return will not be accepted if any of the following conditions apply:

  • More than 14 days have elapsed since the shipment was dispatched.
  • The item has already been used, or there is an indication that it has been used.
  • When a part of, or an accessory of the item and/or the original wrapping material is not included in the return package.
  • The security tag is missing or not attached to same place when it has been dispatched.
  • Markdown sale merchandizing.
  • Perfumes without the original condition of the sealing cellophane and packaging. (Opened, damaged, altered or removed.)


If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery. Please note we do not accept any returns of Markdown sale products.
The following is required to make a return:

  1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;


Please have the package ready and give it to the delivery person.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order; 
  2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return; Client service will provide Yamato with such information once customer has been contacted.
  3. Client service will contact you to arrange picking up date of the package.
  4. Please have the package ready and hand to the delivery person. 


By following these instructions, Yamato will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft.
Once it is determined that the return meets all requirements, the amount of the merchandise will be refunded to the same method of payment used. Please note we do not accept any returns of markdown sale products.
The return process takes about 7 days. Upon completion, you will receive an email confirming your refund.
For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.jp@miumiu.com or by phone at 0120-451-913.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take 7 business days.
The refund will be issued directly to the card account used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account within one month from when you receive our e-mail.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Request appointment in Store

Use this tool to request an appointment in any of our listed Stores. Please note that Markdown sale product is an exception.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colors, materials and styles.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.
If you are looking for the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our online store offers a wide selection of products from the season’s collections and our selection is regularly updated.
If the item you are looking for is not currently available online or showing as available in store, we invite you to visit our Store Locator and to contact your nearest Store to discover similar products.
Each product page includes a size guide with general conversions to help determine the best fit.

Payment options, invoices and tax

We accept payment through all major credit cards and PayPal.
The transaction will be charged only after we have verified your card details, confirmed availability of the products and shipped your order (except in the case of pre-orders, see further details in the pre-order section).
miumiu.com features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.
The charge will be in the same currency as the prices you see at checkout. The order total includes the Sales Tax amount. You will not need to pay any extra duties or taxes at delivery. You will receive an invoice with the billing details entered at checkout for every order placed on the website.

Order confirmation

Shortly after completing your purchase, you will receive an email with a summary of your order details. After verifying availability of the item(s), we will prepare the parcel for shipment and confirm your order by sending you the invoice by email.
If you do not receive your order confirmation email within 24 hours from completing your purchase and are not sure if your order has been correctly processed, please do not hesitate to contact us.

Pre-Order

We offer the possibility to pre-order certain styles.  The delivery timeframe for pre-order products is noted in each product description. 

Should you wish to purchase a pre-order item and any regular item(s), a “mixed” order, we recommend you place separate orders to expedite delivery.  You will be charged for a pre-order (or mixed order) at the time of order placement and an email confirmation and will be emailed to you.  Once your total order is ready we will ship it and send you an email shipping confirmation with a tracking number.

Our standard policy for cancellations and returns applies: you are able to cancel your order any time before shipment and return within 30 days of delivery.

Delivery times

You can select your preferred delivery method at checkout We offer complimentary Ground Delivery (delivery in 2-6 business days), 2nd Day Delivery ($25) and Overnight Delivery ($35). Please note 2nd Day and Overnight orders placed after 3pm on Friday will ship on Monday.
Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
As soon as the package is shipped you will receive a confirmation email from our courier, FedEx, containing your Tracking Number. Please remember the courier delivers Monday to Friday during office hours and requires signature upon delivery.

Pick up in store

We offer the option to place an order online to be picked up directly from one of our Stores. To select this option please choose the store from the suggested list on the Menu. Once your order is available for pickup you will receive a notification e-mail to present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the order has not been picked up, we reserve the right to cancel by giving due notice and reimbursing the full amount paid.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.
For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

Require assistance?

You can contact our Client Service by phone at +1-888-9-MIU MIU / +1-888-964-8648 (Monday to Sunday 9am – Midnight EST) or by email: client.service.americas@miumiu.com

Delivery & Collection

Shipping options and costs

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 2-6 business days - complimentary for all orders
  • 2nd day delivery - $25
  • Overnight delivery - $35 - For orders of $ 3,000.00 and more (before shipping charges and sales tax) we offer complimentary Overnight delivery


Please note 2nd Day and Overnight orders placed after 3pm on Friday will ship on Monday.
Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
Orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders. The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

Tracking your order

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

When to expect delivery

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 2nd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event no one is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance, do not hesitate to contact us.

Countries we ship to

Our online store is available in Austria, Belgium,, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
If you selected UNITED STATES as your Country, please note that we ship to addresses in the continental United States (including Alaska) and Puerto Rico, but do not ship to Hawaii or other locations outside the continental United States.
Orders can only be placed and shipped to the Countries included in the list above. We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Returns

Return conditions

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
  • The return must be requested within 30 days from delivery of the order.
  • The products must be shipped back through FedEx or taken to a Miu Miu store if you prefer an exchange.
  • The package can only be returned from the same Country it was delivered to.


If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Requesting and shipping your return

Products may be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your parcel you will find a printed Return Card and your Return Instructions: kindly follow the directions provided to request your return and send us the products.
Return shipping is complimentary through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense and we do not guarantee in case of loss, damage or theft.

Refund times

On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the original method of purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
In-store returns are not eligible for a refund, and can only be returned for exchange or store credit. We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you receive our email.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for an enhanced shopping experience:

  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.
  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in store

You may use this feature to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

To enhance your online shopping experience, log into My Account section.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase. 

To find the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our e-Store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, please click on Find in Store on the product page and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.

Payment options, invoices and tax

We accept payment through selected credit cards and other methods expressly indicated on the website.

The transaction will be charged only after we have verified your card details, confirmed availability of the products, and prepared your order for shipment.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website. 

Order acknowledgement and confirmation

After placing your order, you will receive an email acknowledging your order has been submitted. This does not mean that we have accepted your order.  Your order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, you will receive a second email to confirm that your order has been accepted. Followed by a separate invoice email and a tracking email from our selected courier for all shipping details.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery & Collection

Delivery

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores. 

Shipping

All of our orders are shipped through TNT. We offer:

 • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses.

Tracking your order

A TNT Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery. You can also track your order through My Account section.

Delivery time

Deliveries are during office hours, Monday – Friday. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

In the event no one is available to sign for the package, TNT will leave a notification note and redirect the package to the nearest TNT Local Exchange Locations.  If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Pick up in Store

Orders placed online may be picked up directly from our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification.  If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Returns

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 30 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase. Return request must be submitted within 16 days of the date of order confirmation; items must then be shipped back within 14 days of receiving your return number

Return conditions

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging.  The products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted.
  • Fragrance must be returned unopened and in its original packaging.
  • The products must be shipped back through TNT.
  • The order can only be returned from the same Location it was delivered to.

Requesting and shipping your return

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “My Account”. Enter your order number and the email address associated with your original order.
  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.
  • You will receive an email acknowledging you have requested a return and Miu Miu Client Services will contact you to organize a return pick-up within 24 hours.


To ship your return:

  • Once a return pick-up has been arranged, Miu Miu Client Services will provide you with a prepaid shipping waybill by email.
  • Please print the prepaid shipping waybill and affix to the outside of the return parcel. 

Refund

On receipt of the parcel, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take between 3 to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account within one week or within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers. 

My Account

Advantages of registering for My Account

With My Account, you can access exclusive services for an enhanced shopping experience:

  • Save your addresses and card details for a quicker checkout next time
  • Track order status and request a return online
  • Review past purchases at a glance
  • Create a personalized wish list of your favorite items and share it
  • Sign up for Newsletter.

Recover password for My Account

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

Wish list

By logging into My Account, you can create a personalized wish list of your favorite items, print it and share it

Find in store

Click HERE to locate a certain item in our Stores and contact the store

Require assistance?

You can contact our Client Service by phone at +800 648648 00 (+800 MIUMIU 00), 7 days a week, 9AM – 11PM AWST or by email: client.service.apac@miumiu.com

Locations we ship to

Our e-store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the footer on the bottom right corner of every page.

网上购物

网上订购

请您添加心仪商品至购物袋并开始支付流程。您可以填写配送地址或选择"精品店取货",填写关键信息(礼品赠言、发票类型、付款方式)后进行支付。支付成功后,您将收到支付成功的短信。我们接到您成功付款的订单后会为您准备货品并且以短信的方式确认备货完毕和物流信息。若无法成功备货,我们会尽快联系您。

商品更新和尺寸信息

Miu Miu官网提供丰富的商品选择,商品信息会不定期进行更新。

产品页面有尺寸指南以帮助您选择最合适的尺寸。

支付方式

Miu Miu官网支持三种支付方式,包括银联、支付宝和微信支付。

订单确认

当您完成支付后,您将收到支付成功的短信。若您订购的商品备货成功,我们将以短信的方式通知您。

若您下单后48小时仍未收到确认短信,请联系我们以确认订单是否被正确操作。

店铺取货服务

Miu Miu官方网站现已针对指定产品开通精品店取货服务。

备货完成后,我们会以短信的方式通知您提取商品。届时,敬请凭此条短信和取件人身份证至店铺取货。我们将为您保留7天,逾期我们将取消订单并退款。逾期后,我们会告知您订单取消。若无法联系到您,订单仍会被取消。

递送时间

商品的大致递送日期为订单确认后的2到6天。 香水类商品可能需要更长的时间。

订单修改

订单在成功支付后无法变更内容,如需更改请尽快联系客服取消订单,再使用更新的信息重新下单。

订单递送前的取消

若遇到特殊情况需要取消您的订单,我们将会联系您取消订单并尽快安排退款。取消订单可能在一定情况下发生,包括但不限于订购的商品缺货或其它网站信息问题。

联系我们

欢迎致电Miu Miu顾客服务团队电话400 606 1993(工作时间为北京时间早上9点至晚上10点)或发送邮件至client.service.china@miumiu.com,我们将竭诚为您提供优质的服务。

递送服务

递送费用

我们提供免费的递送服务。

订单派送追踪

您的订单一旦发货,我们将以短信形式通知您物流信息。

订单包裹接收

您的商品预计在订单确认后的2到6天递送至您的预留地址。香水类商品可能需要更长的时间。由于派送时快递员将联系收件人签收,请确保收件地址和收件人联系方式正确有效。

递送区域

Miu Miu中国官网目前只提供中国大陆地区内的递送服务(不含港澳台地区).

退货服务

退货条件

商品签收7天内,全新未使用,防伪标签未移除,增值税发票。

及其他凭证齐全,原包装完好的情况下,可以申请退货服务。

退货申请

您可以按照如下指示在“我的账户”中提交您的退货申请:

  1. 请打开store.miumiu.cn。
  2. 请使用Miu Miu官方网站注册的手机号码登录您的Miu Miu账户。
  3. 点击“订单历史”,点击需要退货的订单然后点击“申请退货”。
  4. 勾选需退货的商品以及退货原因,递交退货申请。

退货取回

您可以通过登录“我的账号”,申请退货。我们不接受任何未经网上申请即退回的商品。  收到您的退货申请后,我们将在3个工作日内联系您并安排退货。

退款时间

在收到退货商品之后,我们会检查商品并尽快确认退款。一旦退款,我们将会短信的方式通知您。款项到账时间视您的支付渠道而定。

我的账户

账户注册

通过注册账户,您可以获得一系列专属服务,包括:

  1. 储存并管理您的个人信息 
  2. 查阅和追踪您的订单 
  3. 创建并分享您的个人愿望清单 
  4. 接收我们最新的产品及活动资讯

找回密码

您可以在登录的界面,点击“忘记密码”按钮并通过验证码重置密码。

愿望清单

登录至"我的帐户",您可创建喜爱商品的愿望清单并自由分享。

店铺预约

您可以通过“店铺预约”预约我们的线下店铺。

预售商品

预售商品

指定商品可在线进行提前预订。

所有可提前预订的商品会在网站上标有“预售商品”或“预售”字样。

递送时间

预售商品的大致递送日期会在商品页面上注明。

若您的订单中同时含有预售商品和非预售商品,那么订单将在预售商品完成备货后一并进行递送。

如果您需要同时购买预售商品和非预售商品,我们建议您分开下单,这样您可以先收到非预售商品。

订单一旦发货,您将会收到一条含有物流信息的短信。基于此信息,您可在顺丰速运官网上跟踪已发货订单 。(http://www.sf-express.com)

门店取货服务

含预售商品的订单暂不支持“门店取货”。

如果您有任何疑问,请致电Miu Miu顾客服务团队400 606 1993。

Shopping online

Placing an order online

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

To enhance your online shopping experience, log into My Account section.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase.

To find the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our e-Store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.
Please note that any measurements of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer, may vary in minor respects.

Care Instructions

Ready-To-Wear

  • Please follow the care label sewn on the garment.

Leather / textile bags, wallets and shoes

  • Avoid contact with water, or any substances containing alcohol (i.e. perfumes) or oil (makeup). If the item has been in contact with water, it is important to allow them to dry thoroughly in a well-ventilated area.

  • Store leather items in a cool, dry place when not in use. Avoid direct exposure to sunlight, and keep the product away from any direct source of heat. Use an insert to maintain the product’s shape when storing.

  • The insole of the shoes are made from natural leather and might cause colour migration due to prolonged contact. Please avoid wearing light-coloured socks as much as possible.

  • For products sewn stitch down, please keep away from water and avoid use in rainy weather.

  • Please note that while shoes with a molded polyurethane (PU) sole are lightweight and comfortable, they are prone to hydrolysis deterioration in coastal, humid areas when left unworn due to the composition of the material.

  • Due to the nature of the print colour coating technique, discolouration and fading may occur to products.

  • Due to the nature of leather, natural wear and tear is to be expected over time.

  • Due to the nature of patent leather, colour migration will occur after prolong contact with other leather. It can be prevented by storing your items in the dust/shoe bags provided by Miu Miu.

Eyewear

  • Lenses can be cleaned regularly with warm water and a drop of dish detergent. If you can, allow them to air dry. If not, dry them with a soft, clean, lint-free cloth. To avoid scratches, do not wipe the lens when they are dry. Please note that this product may be deformed if left under direct sunlight for a prolonged period of time.

Fragrance

  • Keep perfumes out of the reach of children.

  • Avoid direct exposure to sunlight, and keep the product away from any direct source of heat.

  • If in contact with eyes, wash with water immediately and seek medical consultation with your doctor.

Country of Origin

All of our products are made in Italy and other European countries.

Products ordered online are randomly selected from available stock.  Please understand that we are unable to specify a particular product’s country of manufacture at this time. Actual Country of Origin information can be found on the label of the shipped product.

Payment options, invoices and tax

We accept payment through selected credit cards issued in South Korea, bank transfers and other methods expressly indicated on the website.

The transaction will be charged at point of order submission. Products may be unavailable due to unforeseen circumstances. In such case, Miu Miu Client Service shall inform the Customer promptly by email and a refund will be issued for the cancelled order.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website.

Order acknowledgement and confirmation

After placing your order, you will receive an email acknowledging your order has been submitted and charged. An invoice email will also be sent separately. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, a final email confirmation will be sent, and a tracking SMS from our selected courier for all shipping details.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery & Collection

Delivery

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores.

Shipping

All of our orders are shipped through Ilyang Logis. We offer:

 • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground or Sea.

All orders must be shipped to a valid physical address in South Korea, courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses. A signature will be required upon delivery of the Products.

Tracking your order

An Ilyang Logis Tracking Number will be assigned to your package as soon as it is shipped. You will receive an SMS containing the Tracking Number and a link to follow the delivery. You can also track your order through My Account section.

Delivery time

Deliveries are Monday – Saturday, except for Jeju and islands. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Pick up in store

Orders placed online may be picked up directly from one of our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification. If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Returns

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 14 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase.  Return request must be submitted within 7 days from delivery, and items must then be shipped back within 7 days of receiving your return numbers.

Return conditions

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products must be returned in the same condition in which they were delivered, including the original packaging.  Please ensure that the products are undamaged and complete, and have not been reduced in value due to having been worn or used.  All the labels, tags and security tags on the products need to be in undamaged condition, and correctly attached in their original positions as they were received with.
  • Fragrance must be returned unopened and in its original packaging.
  • The products must be shipped back through Ilyang Logis.
  • The order can only be returned from the same Location it was delivered to.

Requesting and shipping your return

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “Account”. Enter your order number and the email address associated with your original order.

  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.

  • A Return Authorisation email will be sent to you.

To ship your return:

  • Affix to the outside of the return parcel the prepaid shipping waybill displaying the returning address that was included in the original package at delivery.

  • Organise a pick-up with Ilyang Logis by calling 02.3277.9500. Please specify that it is for a Miu Miu Return for collection and provide the consignment note number on the shipping waybill, your address and telephone-number. The exact pick-up time will need to be confirmed by Ilyang Logis.

Refund

On receipt of the parcel, we shall refund any amounts due for the Products returned within 3 business days of receiving the Products and verifying they are in the required condition.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account depending on the time required for banking procedures for the credit card issuers.

My account

Advantages of registering for My Account

With My Account, you can access exclusive services for an enhanced shopping experience:

  • Save your addresses and card details for a quicker checkout next time.
  • Track order status and request a return online.
  • Review past purchases at a glance.
  • Create a personalised wish list of your favorite items and share it.
  • Sign up for Newsletter.

Recover password for My Account

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

Wish list

By logging into My Account, you can create a personalised wish list of your favorite items, print it and share it.

Find in Stores

Click HERE to locate a certain item in our Stores and contact the store

Require assistance?

You can contact our Client Service by phone toll-free 001 800 648648 00 (001 800 MIUMIU 00), 7 days a week, 9AM – 11PM Korea local time or by email: client.service.apac@miumiu.com

Locations we ship to

Our e-store is available in Australia, Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, Portugal, South Korea, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the Menu on the top right corner of every page.

在线购物

网上订购

阁下可以在网上商店目录点击新到货品或任何一款商品类别浏览我们的网上商品目录,然后选择颜色,材料和风格来缩小搜寻范围。

阁下也可以登入「我的帐户」,享受更佳的网上购物体验。

选择心仪商品后,阁下可以把该商品添加到购物篮,点选页面右上方位置可以查看购物篮并前往结帐。点撃购物篮页面里的「购买」按钮就可以完成购买。

请到「查找店铺」搜寻最方便阁下的Miu Miu分店。

商品资讯和尺码指南

Miu Miu网上商店提供丰富的季节精选商品,并会定期更新商品目录。

如果阁下在网上商店未能找到合适的商品,我们诚邀阁下点击「查找店铺」,联系最方便阁下的分店,查看类似商品。

每个商品页面都有尺码指南,并附有单位换算表,帮助阁下选择最合适的尺码。

付款方式,发票和税项

我们接受指定的信用卡和其他在网站内列明的付款方式。

只有信用卡经认证,货存经确认和预备发货后,交易金额才会被扣除。

在miumiu.com购物时,信用卡资料会由安全服务器传输,保护阁下的付款详情。之后,信用卡的数据将不会被Miu Miu保留和用作其他后续用途。

交易将以结帐时所显示的货币和金额进行,订单总金额将包含税项和运费(如有)。每一个网上订单都有发票发送到阁下的电子邮件。

订单确认

阁下提交订单后,会收到电子邮件,这并不代表我们已经接受阁下的订单。如果阁下的信用卡资料未获认可,地址未获验证或货存未获确定,我们将不会接受订单。如果阁下在提交订单后的 24 小时内没有收到我们发出的订单确认电子邮件,请联系我们以确认订单有否获得正确处理。

一旦包裹准备运送,阁下将会收到另一封电子邮件,确认阁下的订单已获接受,然后将会再收到发票电子邮件,和由指定快递公司发出的运送详情电子邮件。

取消或更改订单

如果阁下希望取消订单,请尽快联系我们。订单的物品一经完成包装,预备好发货后,阁下将不能取消订单。

基于安全理由,我们不能更改阁下的地址和信用卡帐单地址。如果发现任何错误或需更改任何资料,请联系我们的顾客服务寻求帮助。

运送和取件

运送

送货服务适用于所有网上订单,阁下也可以选择直接到我们指定的店铺领取商品。

运输

所有订单都会通过SEKO Logistics发货。我们提供:

 • 标准配送 - 约 1 到 3 个工作天内派送

请注意订单处理需时 1 到 3 天,运送时间则由发货当天开始估算。

收件地址必须为有效地址,快递公司将不会送件到邮政信箱,存局待领和货运代理之地址。

追查订单

阁下在包裹寄出后将会收到用于追查订单的电子邮件,内含货运查询号码和追查订单的链接。阁下也可以透过「我的帐户」追查订单。

派送时间

派送时间为星期一到星期六。派送时需签收包裹,我们建议阁下选择收货地址时确保该地址在日间能有阁下本人签收或委托可以信任的人代为签收。

如果需要帮助或未能联系上快递公司,请联系我们

到店取货

阁下可以直接到我们指定的店铺领取网上订购的商品。

如果希望到店内领取,请在结帐时从列表中选择希望到达领取的店铺。

商品准备好后,阁下将收到通知电子邮件。到店内领取商品时,请出示该电子邮件和身份证明文件,以兹核实。如果阁下因任何理由未能在 7 天内到店内领取商品,我们会保留取消订单和退款的权利。

退货

如果阁下因任何原因不满意在我们网站上购买的商品,只要商品符合我们购买条款中的所有退货条件,可以尊享收货后 14 天内免费退货。退货要求必须在送货日起 7 天内提出,并且必须在收到退货编号之 7 天内运回商品。

退货条件

申请退货前,请确保符合以下购买条款中的所有退货条件:

  • 阁下希望退回的商品必须与商品送达时的状态完全相同,并须在原本的包装内。商品必须保持完状,完整无缺,全新没有试用过,没有任何磨损和损坏。所有标签,吊牌和防盗标签必须不被摘除并附在原位一并退回,包括任何特别包装和相关配件。
  • 我们恕不接受任何不完整、损坏、磨损或经更改过的商品。
  • 香水必须是未开封的,并放在原本的包装内。
  • 商品必须经由SEKO Logistics运回。

申请退货和运回商品

阁下收到的包裹里已包含一份退货程序指引。

申请退货编号:

  • 登入到miumiu.com的「退货」版面,或直接登入阁下的帐户,输入有关的订单编号和电邮地址。

  • 填妥网上表格,提供所需资料,例如退货商品的详细资料,数量和退货原因。

  • 阁下将收到授权退货的电子邮件。

运回退货商品:

  • 预付的退货运单已贴在原装包装外面。

  • 为准备包裹取件,请将选定退回的商品放入原装包装。

  • 请于香港时间周一至周五上午 9 时至下午 6 时通过电子邮件SEKOCLCS.PradaMiuMiu@Sekologistics.com或致电+852-3195-3126向SEKO Logistics的客户服务团队发送退货收件安排。星期六和日收到的电子邮件将在星期一办公时间回覆。

  • 请注明是Miu Miu的退货安排,并提供原始订单追踪号码。SEKO Logistics将会确认收件日期及时间。

退款

我们收到包裹后,会先检查商品状态,然后再决定是否接受退货和授权退款。这过程约需 3 到 5 个工作天。

款项会以交易时所使用的货币退款到阁下结账时使用的信用卡/账户内。请注意我们会退回货品的购买价格,包含销售税,扣除原本的运费(如有)。

退款后我们会尽快发出确认电子邮件通知阁下。退款会在一星期,一个或两个结算周期内显示在阁下的帐户中,款项到帐的实际时间乃取决于发卡机构之所需程序而定。

我的帐户

专享礼遇

有了我的帐户,阁下可以享有独家服务和更丰富的购物体验:

  • 储存地址和信用卡资料以便下次购物能更快结帐。
  • 追查订单状况和在网上申请退货。
  • 回顾以往购买记录。
  • 创建个人化的喜爱商品愿望清单并与朋友分享。
  • 订阅电子报。

找回密码

在任何可以登入我的帐户的页面,点击「忘记密码」按钮,收取有链接的电子邮件后按指示重新设置密码。

愿望清单

登入我的帐户后,阁下可以创建个人化的喜爱商品愿望清单,打印并与朋友分享。

查看店铺供应情况

请按查看某商品在店铺的供应情况和联系该店铺。

需要帮助?

欢迎致电+800-648-648-00(+800 MIUMIU 00)联系我们的顾客服务,办公时间为香港时间早上 7 时到晚上 11 时,或发送电子邮件到client.service.apac@miumiu.com

我们运送的地区

我们目前在澳大利亚、奥地利、比利时、加拿大、中国、丹麦、芬兰、法国、德国、希腊、香港、爱尔兰、意大利、日本、南韩、卢森堡、摩纳哥、荷兰、新西兰、葡萄牙、西班牙、瑞典、瑞士、英国和美国都已开设了网上商店。

我们的商品目录和服务可能因应个别地区有异,请阁下选择希望订单送往的所属地区。

阁下可以在每页右上方的目录处更改网站位置。

Shopping online

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.

Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.

You may also place an order on the Miu Miu website by logging in through the My Account section.

Product and sizing information

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.

If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.

For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards and the other payment methods expressly indicated in this website.

The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.

MiuMiu.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.

You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.

You will receive a payment receipt for orders placed on our website.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order confirmation

The order will be confirmed only when Miu Miu sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Delivery times

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Need assistance?

You can contact our Client Service by phone at 800648648 (800 MIU MIU) (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@miumiu.com.

Shipping

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.

Delivery usually takes 2-4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

Tracking your order

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.

You can also access this information in My Account.

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Countries we ship to

Our e-store is available in Australia, Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Korea Republic of, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates and the United States.

Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Returns

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

The following is required to make a return:

1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;

2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;

3. Attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
3. Attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
4. Open a pickup request with DHL by sending an e-mail to ae.miumiu@dhl.com cc client.service.eu@miumiu.com. In doing so, please specify your return AWB number, pick up address, telephone number and preferred date and time that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email.

For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.eu@miumiu.com or by phone at 800648648 (800 MIU MIU).

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

To enhance your online shopping experience, log into My Account section.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase. 

To find the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our e-Store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.

Please note that any measurements of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer, may vary in minor respects.

Payment options, invoices and tax

We accept payment through selected credit cards and other methods expressly indicated on the website.

The transaction will be charged only after we have verified your card details, confirmed availability of the products, and prepared your order for shipment.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website.

Order acknowledgement and confirmation

After placing your order, you will receive an email acknowledging your order has been submitted. This does not mean that we have accepted your order.  Your order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, you will receive a second email to confirm that your order has been accepted, followed by a separate invoice email and a SMS with tracking information from our selected courier.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery & Collection

Delivery

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores.

Shipping

All of our orders are shipped through SingPost. We offer:

  • Standard delivery - delivery in approximately 1-3 business days

Please note orders take 1 to 3 days to process, and delivery time is estimated from the day of dispatch.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante, freight forwarder addresses, restricted facilities including airport transit lounge, airport communication center and other offshore islands.

Tracking your order

A SingPost Tracking Number will be assigned to your package as soon as it is shipped. You will receive an SMS containing the Tracking Number and a link to follow the delivery. You can track your order through SingPost portal at www.speedpost.com.sg

Delivery time

Deliveries are Monday – Friday, 9am to 6pm; and Saturday, 9am to 12:30pm. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

In the event no one is available to sign for the package, SingPost will leave a notification note and redirect the package to the nearest POPStation.  If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Pick up in store

Orders placed online may be picked up directly from our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification.  To have someone pick up the order on your behalf, the designated person will need to show the order confirmation, and a government-issued ID that matches the name on the order.  If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Returns

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 14 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase.  Return request must be submitted within 7 days of the date of order confirmation; items must then be shipped back within 7 days of receiving your return number.

Return conditions

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms and condition:

  • The products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging.  The products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted
  • Fragrance must be returned unopened and in its original packaging
  • The products must be shipped back through SingPost

Requesting and shipping your return

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “Account”. Enter your order number and the email address associated with your original order
  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.
  • You will receive an email acknowledging you have requested a return and Miu Miu Client Services will contact you to organise a return pick-up within 24 hours

 

To ship your return:

  • Once a return pick-up has been arranged, Miu Miu Client Services will provide you with a prepaid shipping return label by email
  • Please print and affix the label to the outside of the return parcel

Refund

On receipt of the parcel, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take between 3 to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account within one week or within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

My Account

Advantages of registering for My Account

With My Account, you can access exclusive services for an enhanced shopping experience:

  • Save your addresses and card details for a quicker checkout next time.
  • Track order status and request a return online.
  • Review past purchases at a glance.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Require assistance?

You can contact our Client Service at toll-free +800 648648 00 (+800 MIUMIU 00), 7 days a week, 9AM – 11PM Singapore local time or by email: client.service.apac@miumiu.com

Locations we ship to

Our e-store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the Menu on the top right corner of every page.