From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Miu Miu website by logging in through the My Account section.

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
MiuMiu.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The order will be confirmed only when Miu Miu sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Please note that should your order also contain pre-ordered products not yet available for the delivery at the time of the submitting your order and on receipt of the Confirmation Email, all articles that comprise your order will be sent at the same time, being as soon as the pre-ordered products have become available as reported in the “Pre-order” section below. 

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

You can contact our Client Service by phone at +800 648 648 00 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@miumiu.com.

You have the opportunity to pre-order a selection of Products before their commercial launch or distribution and placement in the market.

All articles for which a pre-order is possible are expressly marked on the Website as “Pre Ordered Product” or as “Pre Order”.

You can buy these items and get them delivered on or before the estimated delivery date specified on the Product page description.

Should your pre-order also contain non pre-order products, all articles that comprise your Order will be sent at the same time, being as soon as the pre-ordered products have become available.

In such case, we suggest placing two separate orders if you wish to  receive available items earlier and separately from the Pre Order Products.

For all Orders, including those that: (i) comprise of only pre ordered products; and (ii) are comprised partially of pre ordered products the total transaction amount will be charged for all products in advance at the time of the Confirmation Email from Miu Miu.                   

Upon shipment you will receive an email with the tracking number of the shipping so that you can track it on the courier's website.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.

Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.

You can also access this information in My Account.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service. 

Our e-store is available in Austria, Australia, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Ireland, Italy, Japan, Korea Republic of, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates and the United States.

Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

The following is required to make a return:

1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

The following is required to make a return:

1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
   
   
2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
   
   
3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
   
   
4. open a pickup request with DHL by sending an e-mail to miumiu.it@dhl.com cc client.service.eu@miumiu.com. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.
   

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email.
For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.eu@miumiu.com or by phone at +800 648 648 00.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

• Save various billing and shipping addresses to speed up the ordering process.
• Store credit card information to speed up checkout.
• Archive order history, track order status and easily request returns.
• Create a personalized wish list of your favorite items and share it.
• Sign up for the Newsletter.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Use this tool to locate a certain item in our Stores and contact the store.

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can view your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping, billing and payment details.
You may also place an order on the Miu Miu website by logging in through the My Account section.

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

We accept payment through selected credit cards and other methods expressly indicated on the website.

The total Order will be charged after we have verified your card details, confirmed availability of the Products, and prepared your Order for shipment.
When purchasing from MiuMiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.
You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website.
VAT rate will be applied at the time of product shipment, not at the time of ordering the product. Therefore, in case you place an order just before new VAT tax enforcing, there may be a difference between the total amount at the time of order confirmation and the amount charged by us.
Should your Order contains both Pre-Order and non Pre-Order Products, the items will be delivered by means of multiple shipments as soon as they are ready for dispatch.

For any Orders containing Pre-Order Products or the multiple orders, the total transaction amount will be charged in full for all Products in advance at the time of the shipment.

The buying process is completed when you click the Buy button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email confirming your order within 24 hours of completion, please contact us to verify if the order was correctly received. 

Once you placed the order, you will receive the order confirmation email. After the package is ready for dispatch, you will receive a confirmation email with the attachment of the invoice that your Order has been accepted, followed by a tracking email from our selected courier for all shipping details. For Orders containing Pre-Order, the email confirmation will be sent after placing your Order, and the total transaction amount will be charged in full for all Products in advance at the time of the order placed.

If at check out, you have agreed to the pre-selected option to receive your Order as multiple shipments, you receive tracking information from the courier each time a Product shipment takes place.

Orders placed online may be picked up directly from one of our Stores.  (Except for the orders containing Pre Ordered Products or the orders containing only Pre Ordered Products.)
To select this option, please choose the Store from the suggested list on the Menu.
Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid. Please note that markdown merchandise will be available for 7 days after the notification e-mail is sent.

Delivery service is available for all online Orders. Customers also have the option to pick up directly from our designated Stores, provided that the Order does not contain any Pre-Order.  Should your Order contains both Pre-Order and non Pre-Order Products, the items will be delivered by means of multiple shipments as soon as they are ready for dispatch. Please note Orders will take 1 to 3 business days to process and are typically delivered between 5 business days from the moment the Order confirmation email is sent by Miu Miu. In case of Pre-order item, it takes 30 days or more to deliver. Please be sure to check the delivery schedule indicated on the item details page.

Deliveries are during AM9:00 ~ PM9:00, Monday – Sunday. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day. Miu Miu E-store is not allow to specify date and time of delivery. See the Shipping section for more details.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.  Please note we do not accept the markdown item’s cancelation. 

You can contact our Client Service by phone at 0120-451-993 (Monday to Friday, 9 a.m. – 20 p.m.  Saturday to Sunday, Holidays, 10 a.m. – 6 p.m.) or by e-mail at client.service.jp@miumiu.com

You have the opportunity to Pre-Order a selection of Products before their commercial launch or distribution and placement in the market.
All items for which a Pre-Order is possible are expressly marked on the Website, and reported herein as “Pre Order” or “Pre-Order Product”.
Should your Order contains both Pre-Order and non Pre-Order Products, the items will be delivered by means of multiple shipments as soon as they are ready for dispatch.
For any Orders containing Pre-Order Products, the total transaction amount will be charged in full for all Products in advance at the time of the Confirmation email.

Delivery service is available for all online Orders. Customers also have the option to pick up directly from our designated Stores, provided that the Order does not contain any Pre-Order. The shipping cost is free of charge.

The Orders are typically delivered between 3 to 5 business days from the moment the Order confirmation email is sent by Miu Miu. For Pre-order and/or Personalized Products which are not yet ready to be shipped, Miu Miu shall deliver such Products at the relevant estimated delivery date stated on the product description page.

For the timed delivery service, please arrange directly from the below courier’s website after receiving the email with the Tracking Number. The Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery. You can also track your order through My Account section.

http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

If you select the option to receive multiple shipments, you will receive an email notification each time.
All orders must be shipped to a valid address, the courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses.

A Yamato tracking number will be assigned to your package as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.  If you choose the multiple shipments, you will receive an email notification each time the items are ready to be shipped.

You can access this information from the link below:
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Deliveries are made every day of the week including weekend and holiday from 9am to 9pm.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, Yamato will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact Yamato directly. You can access this information from the link below:
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Our e-store is available in Austria, Australia, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong S.A.R., Ireland, Italy, Japan, Korea Republic of Luxembourg, Monaco, the Netherlands, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan China, United Arab Emirates, United Kingdom and the United States.

Orders can only be shipped to the location where you are. If you would like your purchase to be delivered to a location other than the one in which you are, you will have to change the location on the site menu before placing your order.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery. Please note we do not accept any returns of Markdown sale products.
Before requesting a return, please ensure that the items comply with our terms of sale.
Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.
The products must be returned in the same condition in which they were delivered. Please ensure they are in their original condition, not used, worn or damaged in any way, and returned in their original packaging, complete with all tags attached.
• Based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.
Purchase return will not be accepted if any of the following conditions apply:

• More than 14 days have elapsed since the shipment was dispatched.
• The item has already been used, or there is an indication that it has been used.
• When a part of, or an accessory of the item and/or the original wrapping material is not included in the return package.
• The security tag is missing or not attached to same place when it has been dispatched.
• Markdown sale merchandizing.
• Perfumes without the original condition of the sealing cellophane and packaging. (Opened, damaged, altered or removed.)

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery. Please note we do not accept any returns of Markdown sale products.
The following is required to make a return:

1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;

Please have the package ready and give it to the delivery person.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

The following is required to make a return:

1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order; 
2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return; Client service will provide Yamato with such information once customer has been contacted.
3. Client service will contact you to arrange picking up date of the package.
4. Please have the package ready and hand to the delivery person. 

By following these instructions, Yamato will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft.
Once it is determined that the return meets all requirements, the amount of the merchandise will be refunded to the same method of payment used. Please note we do not accept any returns of markdown sale products.
The return process takes about 7 days. Upon completion, you will receive an email confirming your refund.
For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.jp@miumiu.com or by phone at 0120-451-993.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take 7 business days.
The refund will be issued directly to the card account used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account within one month from when you receive our e-mail.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

• Save various billing and shipping addresses to speed up the ordering process.
• Archive order history, track order status and easily request returns.
• Create a personalized wish list of your favorite items and share it.
• Sign up for the Newsletter.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Use this tool to request an appointment in any of our listed Stores. Please note that Markdown sale product is an exception.

Use this tool to locate a certain item in our Stores and contact the store.

From the e-store menu you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colors, materials and styles.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.
If you are looking for the nearest Miu Miu store, please visit our Store Locator.

Our online store offers a wide selection of products from the season’s collections and our selection is regularly updated.
If the item you are looking for is not currently available online or showing as available in store, we invite you to visit our Store Locator and to contact your nearest Store to discover similar products.
Each product page includes a size guide with general conversions to help determine the best fit.

We accept payment through all major credit cards and PayPal.
The transaction will be charged only after we have verified your card details, confirmed availability of the products and shipped your order (except in the case of pre-orders, see further details in the pre-order section).
miumiu.com features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.
The charge will be in the same currency as the prices you see at checkout. The order total includes the Sales Tax amount. You will not need to pay any extra duties or taxes at delivery. You will receive an invoice with the billing details entered at checkout for every order placed on the website.

Shortly after completing your purchase, you will receive an email with a summary of your order details. After verifying availability of the item(s), we will prepare the parcel for shipment and confirm your order by sending you the invoice by email.
If you do not receive your order confirmation email within 24 hours from completing your purchase and are not sure if your order has been correctly processed, please do not hesitate to contact us.

We offer the possibility to pre-order certain styles.  The delivery timeframe for pre-order products is noted in each product description. 

Should you wish to purchase a pre-order item and any regular item(s), a “mixed” order, we recommend you place separate orders to expedite delivery.  You will be charged for a pre-order (or mixed order) at the time of order placement and an email confirmation and will be emailed to you.  Once your total order is ready we will ship it and send you an email shipping confirmation with a tracking number.

Our standard policy for cancellations and returns applies: you are able to cancel your order any time before shipment and return within 30 days of delivery.

You can select your preferred delivery method at checkout We offer complimentary Ground Delivery (delivery in 2-6 business days), 2nd Day Delivery ($25) and Overnight Delivery ($35). Please note 2nd Day and Overnight orders placed after 3pm on Friday will ship on Monday.
Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
As soon as the package is shipped you will receive a confirmation email from our courier, FedEx, containing your Tracking Number. Please remember the courier delivers Monday to Friday during office hours and requires signature upon delivery.

We offer the option to place an order online to be picked up directly from one of our Stores. To select this option please choose the store from the suggested list on the Menu. Once your order is available for pickup you will receive a notification e-mail to present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the order has not been picked up, we reserve the right to cancel by giving due notice and reimbursing the full amount paid.

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.
For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

You can contact our Client Service by phone at +1-888-9-MIU MIU / +1-888-964-8648 (Monday to Sunday 9am – Midnight EST) or by email: client.service.americas@miumiu.com

All our orders are shipped through FedEx. We offer the following delivery options:

• Ground delivery - delivery in approximately 2-6 business days - complimentary for all orders
• 2nd day delivery - $25
• Overnight delivery - $35 - For orders of $ 3,000.00 and more (before shipping charges and sales tax) we offer complimentary Overnight delivery

Please note 2nd Day and Overnight orders placed after 3pm on Friday will ship on Monday.
Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
Orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders. The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 2nd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event no one is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance, do not hesitate to contact us.

Our online store is available in Austria, Belgium,, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
If you selected UNITED STATES as your Country, please note that we ship to addresses in the continental United States (including Alaska) and Puerto Rico, but do not ship to Hawaii or other locations outside the continental United States.
Orders can only be placed and shipped to the Countries included in the list above. We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

• The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
• The return must be requested within 30 days from delivery of the order.
• The products must be shipped back through FedEx or taken to a Miu Miu store if you prefer an exchange.
• The package can only be returned from the same Country it was delivered to.

If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Products may be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your parcel you will find a printed Return Card and your Return Instructions: kindly follow the directions provided to request your return and send us the products.
Return shipping is complimentary through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense and we do not guarantee in case of loss, damage or theft.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the original method of purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
In-store returns are not eligible for a refund, and can only be returned for exchange or store credit. We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you receive our email.

With My Account, you can access a series of exclusive services for an enhanced shopping experience:

• Create a personalized wish list of your favorite items and share it.
• Sign up for the Newsletter.
• Save various billing and shipping addresses to speed up the ordering process.
• Store credit card information to speed up checkout.
• Archive order history, track order status and easily request returns.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

You may use this feature to locate a certain item in our Stores and contact the store.

From the e-Store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colours, materials and styles.

When you have made your selection, add the Product to your shopping bag. You can review your shopping bag, modify it, and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase.

You may also place an Order on the Miu Miu website by logging in through the My Account section for an enhanced ]shopping experience.

At check out, in case your order contains more than one item, the option to receive the Products separately by means of multiple shipments will be pre-selected. Should you not change this option, you express your agreement to receive the Products separately as soon as they are ready for shipping.  If you wish to receive the entire order as a whole, you will receive the Order as soon as all items are ready for shipping.

Please note that the option to receive the entire Order as a whole is not applicable in case of Orders containing Pre-Order Products and/or permanently Personalised Products, as defined herein below.

Our e-Store offers a wide selection of Products from the latest Miu Miu collections, and our catalogue is regularly updated with new arrivals.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar Products.

Each Product page will include a size guide with general size conversions to help determine your best fit.

Please note that any measurements of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer may vary in minor respects.

You have the opportunity to Pre-Order a selection of Products before their commercial launch or distribution and placement in the market. 

All items for which a Pre-Order is possible are expressly marked on the Website, and reported herein as “Pre Order” or “Pre-Order Product”.

Should your Order contains both Pre-Order and non Pre-Order Products, the items will be delivered by means of multiple shipments as soon as they are ready for dispatch.

For any Orders containing Pre-Order Products, the total transaction amount will be charged in full for all Products in advance at the time of the Confirmation email.

A selected group of Products on the website can be personalised and you will have the opportunity to view the rendering of your final Product before placing the Order. The website provides you with the option to choose between:

 • A removable personalisation (personalisation service with metal elements), and
 • A permanent personalisation by adding non-removable customisation (by way of example, through hot-stamping service) (hereinafter “Personalised Products”)

Personalised Products will be delivered by the estimated date specified on the Product page. The date will be up to 5 weeks from the time you receive the Confirmation email.

Should your Order for Personalised Products also contain non Personalised Products, the Products may be delivered separately as each item becomes available.

For any Orders containing Personalised Products, the total transaction amount will be charged in full for all Products in advance at the time of the Confirmation email.

Please note that return is not possible for permanently modified Personalised Products as they have been specifically customised for our clients.

We accept payment through selected credit cards and other methods expressly indicated on the website.

The total Order will be charged after we have verified your card details, confirmed availability of the Products, and prepared your Order for shipment, save what is provided for in the sections dedicated to the Pre-Order Products and the Personalised Products.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website.

The buying process is completed when you click the Buy Button. Once the Order is placed, the content can no longer be changed.

Before confirming your Order, you must read and agree to the General Terms and Condition published on this website.  Please make sure you fill in the mandatory field relevant to the acceptance of the Privacy Policy.

After placing your Order, you will receive an email acknowledging your Order has been submitted. This does not mean that we have accepted your Order.  Your Order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your Order acknowledgement email within 24 hours from placing your Order, please contact us to verify that the Order has been correctly processed.

If at check-out, you have agreed to the pre-selected option to receive multiple shipments and only a part of the Orders you placed is available, Miu Miu will ship you only such Products and cancel the rest of the Order. You will be informed of such cancellation via email.

If, on the other hand, you have selected to receive the entire Order as a whole and only a part of the Order is available, you will be contacted by Miu Miu and have an option to receive the order partially or to cancel the entire order.

Once the package is ready for dispatch, you will receive a confirmation email that your Order has been accepted, followed by a separate invoice email and a tracking email from our selected courier for all shipping details.  For Orders containing Pre-Order and/or Personalised Products, the email confirmation will be sent up to 8 weeks prior to shipment.

If at check out, you have agreed to the pre-selected option to receive your Order as multiple shipments, you will receive a Confirmation email for each shipment. Tracking information will be provided by the courier each time a Product is dispatched.

As per our General Terms and Condition, once an Order has been submitted, it cannot be further modified or cancelled.  Should you need to cancel your Order, please contact us as soon as possible to inquire into details. After the Order has been processed for shipping, it can no longer be cancelled and you may request a return by following the instructions in the “Returns” section.

For security reasons, we cannot change the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery service is available for all online Orders. Customers also have the option to pick up directly from our designated Stores, provided that the Order does not contain any Pre-Order and/or any Personalised Products. 

Please note Orders will take 1 to 3 days to process and are typically delivered between 3 to 5 business days from the moment the Order confirmation email is sent by Miu Miu. Orders containing Fragrances can only be shipped Ground.

For Pre-order and/or Personalised Products which are not yet ready to be shipped, Miu Miu shall deliver such Products at the relevant estimated delivery date – starting from the date of the Confirmation email, within 5 weeks for Personalised Products; and within 8 weeks for Pre-Order Products.

All of our Orders are shipped through TNT. We offer:

 • Standard delivery - delivery in approximately 3 to 5 business days

All orders must be shipped to a valid address, the courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses.

A TNT Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery. You can also track your order through My Account section. If you have selected the option to receive multiple shipments, a TNT Tracking Number will be assigned to each relevant shipment.

Deliveries are during office hours, Monday – Friday. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

In the event no one is available to sign for the package, TNT will leave a notification note and redirect the package to the nearest TNT Local Exchange Locations.  If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Orders placed online may be picked up directly from our designated Stores provided that it does not contain any Pre-Order and/or Personalised Products. 

To select this option, please choose your preferred Store from the list at checkout.

Once your Order is ready for in Store pick up, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification.  To have someone pick up the Order on your behalf, the designated person will need to show the Order confirmation, and a government-issued ID that matches the name on the Order.  If for any reason you are unable to pick up your Order within 7 days, we reserve the right to cancel the Order and a refund will be issued.

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

• The Products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging.  The Products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted
• In case a Product was provided with a security tag, the return of this Product will not be accepted if the original security tag has been removed, broken or damaged
• Fragrance must be returned unopened and in its original packaging
• The Products must be shipped back through TNT

Please note that return is not possible for permanently modified Personalised Products as they have been specifically customised for our clients.

A Return Instruction form will be included in your order package.

To request a Return Number:

• Log in to the “Return” section on the website or directly to your “My Account”. Enter your Order number and the email address associated with your original Order
• Complete the online form with all requested information, such as the details of the single models, the precise quantity of the item you wish to return, and the reasons for the return
• You will receive an email acknowledging you have requested a return and Miu Miu Client Services will contact you to organise a return pick-up within 24 hours

To ship your return:

• Once a return pick-up has been arranged, Miu Miu Client Services will provide you with a prepaid shipping return label by email
• Please print and affix the label to the outside of the return package

Upon receipt of the returned package, we will verify the condition of the items before accepting your return and authorising the refund. This process may take up to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the Order purchased, and in the same currency. Please note that we will refund the purchase price of the returned Product(s), sales tax included, less the original shipping costs, if any.

We will send you an Order Refund email as soon as we have issued the refund. The credit will be visible in your account within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

With My Account, you can access exclusive services for an enhanced shopping experience:

• Save your addresses and card details for a quicker checkout next time
• Track Order status and request a return online
• Review past purchases at a glance
• Create a personalised wish list of your favorite items and share it
• Sign up for Newsletter

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

By logging into My Account, you can create a personalised wish list of your favorite items, print it and share it

Click HERE to locate a certain item in our Stores and contact the store. You can also request an appointment in any of the listed stores. 

From our Product Page, you can use this tool to request an appointment for this specific Product in any of the listed Stores.  You will also be able to select your preferred date and time frame for the visit.

From our home page, you can use this tool to request an appointment to visit any of the listed Stores.  You will also be able to select your preferred date and time frame for the visit.

You can contact our Client Service by phone at +800 648648 00 (+800 MIUMIU 00), 7 days a week, 7AM – 8PM AWST or by email: client.service.apac@miumiu.com

Our e-Store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong S.A.R., Ireland, Italy, Japan, Korea Republic of, Luxembourg, Monaco, Netherlands, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan China, United Arab Emirates, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the footer on the bottom right corner of every page.

请您添加心仪商品至购物袋并开始支付流程。您可以填写配送地址或选择"精品店取货"，填写关键信息（礼品赠言、发票类型、付款方式）后进行支付。支付成功后，您将收到支付成功的短信。我们接到您成功付款的订单后会为您准备货品并且以短信的方式确认备货完毕和物流信息。若无法成功备货，我们会尽快联系您。

Miu Miu官网提供丰富的商品选择，商品信息会不定期进行更新。

产品页面有尺寸指南以帮助您选择最合适的尺寸。

Miu Miu官网支持三种支付方式，包括银联、支付宝和微信支付。

当您完成支付后，您将收到支付成功的短信。若您订购的商品备货成功，我们将以短信的方式通知您。

若您下单后48小时仍未收到确认短信，请联系我们以确认订单是否被正确操作。

Miu Miu官方网站现已针对指定产品开通精品店取货服务。

备货完成后，我们会以短信的方式通知您提取商品。届时，敬请凭此条短信和取件人身份证至店铺取货。我们将为您保留7天，逾期我们将取消订单并退款。逾期后，我们会告知您订单取消。若无法联系到您，订单仍会被取消。

商品的大致递送日期为订单确认后的2到6天。 香水类商品可能需要更长的时间。

订单在成功支付后无法变更内容，如需更改请尽快联系客服取消订单，再使用更新的信息重新下单。

若遇到特殊情况需要取消您的订单，我们将会联系您取消订单并尽快安排退款。取消订单可能在一定情况下发生，包括但不限于订购的商品缺货或其它网站信息问题。

欢迎致电Miu Miu顾客服务团队电话400 606 1993（工作时间为北京时间早上9点至晚上8点）或发送邮件至client.service.china@miumiu.com，我们将竭诚为您提供优质的服务。

我们提供免费的递送服务。

您的订单一旦发货，我们将以短信形式通知您物流信息。

您的商品预计在订单确认后的2到6天递送至您的预留地址。香水类商品可能需要更长的时间。由于派送时快递员将联系收件人签收，请确保收件地址和收件人联系方式正确有效。

Miu Miu中国官网目前只提供中国大陆地区内的递送服务(不含港澳台地区）.

商品签收7天内，全新未使用，防伪标签未移除，增值税发票。

及其他凭证齐全，原包装完好的情况下，可以申请退货服务。

您可以按照如下指示在“我的账户”中提交您的退货申请:

1. 请打开store.miumiu.cn。
2. 请使用Miu Miu官方网站注册的手机号码登录您的Miu Miu账户。
3. 点击“订单历史”，点击需要退货的订单然后点击“申请退货”。
4. 勾选需退货的商品以及退货原因，递交退货申请。

您可以通过登录“我的账号”，申请退货。我们不接受任何未经网上申请即退回的商品。  收到您的退货申请后，我们将在3个工作日内联系您并安排退货。

在收到退货商品之后，我们会检查商品并尽快确认退款。一旦退款，我们将会短信的方式通知您。款项到账时间视您的支付渠道而定。

通过注册账户，您可以获得一系列专属服务,包括：

1. 储存并管理您的个人信息 
2. 查阅和追踪您的订单 
3. 创建并分享您的个人愿望清单 
4. 接收我们最新的产品及活动资讯

您可以在登录的界面，点击“忘记密码”按钮并通过验证码重置密码。

登录至"我的帐户"，您可创建喜爱商品的愿望清单并自由分享。

您可以通过“店铺预约”预约我们的线下店铺。

指定商品可在线进行提前预订。

所有可提前预订的商品会在网站上标有“预售商品”或“预售”字样。

预售商品的大致递送日期会在商品页面上注明。

若您的订单中同时含有预售商品和非预售商品，那么订单将在预售商品完成备货后一并进行递送。

如果您需要同时购买预售商品和非预售商品，我们建议您分开下单，这样您可以先收到非预售商品。

订单一旦发货，您将会收到一条含有物流信息的短信。基于此信息，您可在顺丰速运官网上跟踪已发货订单 。（http://www.sf-express.com）

含预售商品的订单暂不支持“门店取货”。

如果您有任何疑问，请致电Miu Miu顾客服务团队400 606 1993。

From the e-Store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colours, materials and styles.

When you have made your selection, add the Product to your shopping bag. You can review your shopping bag, modify it, and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase.

You may also place an Order on the Miu Miu website by logging in through the My Account section for an enhanced shopping experience.

Should your order contains Pre-Order and/or Personalisation Products, the items will be delivered by means of multiple shipments as soon as they are ready for dispatch.

Our e-Store offers a wide selection of Products from the latest Miu Miu collections, and our catalogue is regularly updated with new arrivals.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar Products.

Each Product page will include a size guide with general size conversions to help determine your best fit. 

Please note that any measurements of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer may vary in minor respects.

Ready-To-Wear

• Please follow the care label sewn on the garment

Leather / textile bags, wallets and shoes

• Avoid contact with water, or any substances containing alcohol (i.e. perfumes) or oil (makeup). If the item has been in contact with water, it is important to allow them to dry thoroughly in a well-ventilated area
• Store leather items in a cool, dry place when not in use. Avoid direct exposure to sunlight, and keep the product away from any direct source of heat. Use an insert to maintain the product’s shape when storing
• The insole of the shoes are made from natural leather and might cause colour migration due to prolonged contact. Please avoid wearing light-coloured socks as much as possible
• For products sewn stitch down, please keep away from water and avoid use in rainy weather
• Please note that while shoes with a molded polyurethane (PU) sole are lightweight and comfortable, they are prone to hydrolysis deterioration in coastal, humid areas when left unworn due to the composition of the material
• Due to the nature of the print colour coating technique, discolouration and fading may occur to products
• Due to the nature of leather, natural wear and tear is to be expected over time
• Due to the nature of patent leather, colour migration will occur after prolong contact with other leather. It can be prevented by storing your items in the dust/shoe bags provided by Miu Miu

Eyewear

• Lenses can be cleaned regularly with warm water and a drop of dish detergent. If you can, allow them to air dry. If not, dry them with a soft, clean, lint-free cloth. To avoid scratches, do not wipe the lens when they are dry. Please note that this product may be deformed if left under direct sunlight for a prolonged period of time
  

Fragrance

• Keep perfumes out of the reach of children
• Avoid direct exposure to sunlight, and keep the product away from any direct source of heat
• If in contact with eyes, wash with water immediately and seek medical consultation with your doctor

• All of our products are made in Italy and other European countries
• Products ordered online are randomly selected from available stock. Please understand that we are unable to specify a particular product’s country of manufacture at this time. Actual Country of Origin information can be found on the label of the shipped product

You have the opportunity to Pre-Order a selection of Products before their commercial launch or distribution and placement in the market.

All items for which a Pre-Order is possible are expressly marked on the Website, and reported herein as “Pre Order” or “Pre-Order Product”.

Should your Order contains both Pre-Order and non Pre-Order Products, the items will be delivered by means of multiple shipments as soon as they are ready for dispatch.

As with all orders, for any orders containing Pre-order Products, the total transaction amount will be charged in full at point of order submission.

A selected group of Products on the website can be personalised and you will have the opportunity to view the rendering of your final product before placing the order. The website provides you with the option to choose between:

• A removable personalisation (personalisation service with metal elements), and
• A permanent personalisation by adding non-removable customisation (by way of example, through hot-stamping service) (hereinafter “Personalised Products”)

Personalised Products will be delivered by the estimated date specified on the Product page. The date will be up to 5 weeks from the time you receive the Confirmation email.

Should your Order for Personalised Products also contain non Personalised Products, the Products will be delivered separately at the earliest possible time.

For any Orders containing Personalised Products, the total transaction amount will be charged in full for all Products in advance at the time of Order submission.

Please note that return is not possible for permanently modified Personalised Products as they have been specifically customised for our clients.

We accept payment through selected credit cards issued in South Korea, bank transfers and other methods expressly indicated on the website.

The transaction will be charged at point of order submission.  Products may be unavailable due to unforeseen circumstances. In such case, Miu Miu Client Service shall inform the Customer promptly by email and a refund will be issued for the cancelled item.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The Order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every Order placed on our website.

The buying process is completed when you click the Buy Button. Once the Order is placed, the content can no longer be changed.

Before confirming your Order, you must read and agree to the General Terms and Condition published on this website.  Please make sure you fill in the mandatory field relevant to the acceptance of the Privacy Policy.

After placing your Order, you will receive an email acknowledging your Order has been submitted, followed by a separate invoice email. This does not mean that we have accepted your Order.  Your Order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your Order acknowledgement email within 24 hours from placing your Order, please contact us to verify that the Order has been correctly processed.

Occasionally, certain Products may become unavailable.  If your Order contains Pre-Order and/or Personalised Products, and only a part of the Orders you placed is available, Miu Miu will ship you only such Products and cancel the rest of the Order. You will be informed of such cancellation via email.

Once the package is ready for dispatch, you will receive a confirmation email that your Order has been accepted, followed by a tracking email from our selected courier for all shipping details. For Orders containing Pre-Order and/or Personalised Products, the email confirmation will be sent up to 8 weeks prior to shipment.

If your Order contains multiple Pre-Order and/or Personalised Products, you will receive an SMS with tracking information from the courier each time a Product shipment is dispatched.

As per our General Terms and Condition, once an Order has been submitted, it cannot be further modified or cancelled.  Should you need to cancel your Order, please contact us as soon as possible to inquire into details. After the Order has been processed for shipping, it can no longer be cancelled and you may request a return by following the instructions in the “Returns” section.

For security reasons, we cannot change the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery service is available for all online Orders. Customers also have the option to pick up directly from our designated Stores, provided that the Order does not contain any Pre-Order and/or any Personalised Products. 

Please note Orders will take 1 to 3 days to process and are typically delivered between 3 to 5 business days from the moment the Order confirmation email is sent by Miu Miu. Orders containing Fragrances can only be shipped Ground.

All of our Orders are shipped through Ilyang Logis. We offer:

• Standard delivery - delivery in approximately 3 to 5 business days

  
  

For Pre-Order and/or Personalised Products which are not yet ready to be shipped, Miu Miu shall delivery such Products at the relevant estimated delivery date – starting from the date of Confirmation email, within 5 weeks for Personalised Products; and within 8 weeks for Pre-Order Products.

All Orders must be shipped to a valid physical address in South Korea, the courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses. A signature will be required upon delivery of the Products.

An Ilyang Logis Tracking Number will be assigned to your package as soon as it is shipped. You will receive an SMS containing the Tracking Number and a link to follow the delivery. If your order contains Pre-Order and/or Personalised Products which will be shipped as the Product(s) become available, or if you have selected the option to receive multiple shipments, you will receive a Tracking Number for each relevant shipment. You can also track your Order through My Account section.

Deliveries are Monday – Saturday, except for Jeju and islands. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Orders placed online may be picked up directly from our designated Stores provided that it does not contain any Pre-Order and/or Personalised Products. 

To select this option, please choose your preferred Store from the list at checkout.

Once your Order is ready for in Store pick up, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification.  To have someone pick up the Order on your behalf, the designated person will need to show the Order confirmation, and a government-issued ID that matches the name on the Order.  If for any reason you are unable to pick up your Order within 7 days, we reserve the right to cancel the Order and a refund will be issued.

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

• The Products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging.  The Products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted
• In case a Product was provided with a security tag, the return of this Product will not be accepted if the original security tag has been removed, broken or damaged
• Fragrance must be returned unopened and in its original packaging
• The Products must be shipped back through Ilyang Logis
• The Order can only be returned from the same Location it was delivered to

Please note that return is not possible for permanently modified Personalised Products as they have been specifically customised for our clients.

A Return Instruction form will be included in your order package.

To request a Return Number:

• Log in to the “Return” section on the website or directly to your “Account”. Enter your Order number and the email address associated with your original Order
• Complete the online form with all requested information, such as the details of the single models, the precise quantity of the items you wish to return, and the reasons for the return.
• A Return Authorization email will be sent to you

To ship your return:

• Affix to the outside of the return package the prepaid shipping waybill displaying the returning address that was included in the original package at delivery
• Organise a pick-up with Ilyang Logis by calling 02.3277.9500.  Please specify that it is for a Miu Miu Return for collection and provide the consignment note number on the shipping waybill, your address and telephone-number. The exact pick-up time will need to be confirmed by Ilyang Logis

Upon receipt of the returned package, we will verify the condition of the items before accepting your return and authorising the refund. This process may take up to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the Order purchased, and in the same currency. Please note that we will refund the purchase price of the returned Product(s), sales tax included, less the original shipping costs, if any.

We will send you an Order Refund email as soon as we have issued the refund. The credit will be visible in your account within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

With My Account, you can access exclusive services for an enhanced shopping experience:

• Save your addresses and card details for a quicker checkout next time
• Track Order status and request a return online
• Review past purchases at a glance
• Create a personalised wish list of your favorite items and share it
• Sign up for Newsletter

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

By logging into My Account, you can create a personalised wish list of your favorite items, print it and share it

Click HERE to locate a certain item in our Stores and contact the store. You can also request an appointment in any of the listed stores. 

From our Product Page, you can use this tool to request an appointment for this specific Product in any of the listed Stores.  You will also be able to select your preferred date and time frame for the visit.

From our home page, you can use this tool to request an appointment to visit any of the listed Stores.  You will also be able to select your preferred date and time frame for the visit.

You can contact our Client Service by phone toll-free 001 800 648648 00 (001 800 MIUMIU 00), 7 days a week, 8AM – 9PM Korea local time or by email: client.service.apac@miumiu.com

Our e-Store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong S.A.R., Ireland, Italy, Japan, Korea Republic of, Luxembourg, Monaco, Netherlands, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan China, United Arab Emirates, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the Menu on the top right corner of every page.

阁下可在网上商店目录点击新到货品或任何一款商品类别，然後筛选颜色丶物料及风格来缩小搜寻范围。

拣选心仪商品後，阁下可将该商品添加至购物篮。阁下可在购物篮内检视和修改购物篮的内容。点选版面右上方位置可以查看购物篮并前往结帐。点撃购物篮版面里的「购买」按钮即可完成购买。

阁下亦可以登入「我的帐户」在Miu Miu 网站上下订单，享受更佳的网上购物体验。

如你的订单包含预订和／或个人订制商品，当商品有货时会分多次运送。

Miu Miu网上商店提供丰富的季节精选商品，并会定期更新商品目录。

如阁下在网上商店未能找到适合的商品，我们诚邀阁下点击「寻找专门店」，联络最方便阁下的分店，查看类似商品。

每个商品版面均有尺码指南，并附有单位换算表，帮助阁下选择最合适的尺码。

请注意商品的尺寸仅为约莫尺寸。陈列商品的颜色，面料和设计与最後顾客收到的商品，可能亦会有少许差别。

阁下有机会在商品的商业发布或正式分销和投放在市场之前预先订购一系列的商品。

所有可供预订的商品均在网站上明确标明为「预订」或「预订商品」。

如果阁下的订单包含预订商品和非预订商品，当商品有货时会分多次运送。

对於任何包含预订商品的订单，在收到确认电邮前会对所有商品收取交易全额。

网站上有一系列的商品可以进行个人化，阁下可以在下订单之前查看最终产品。网站为您提供了以下选项：

• 可拆卸的个人化订制（带金属配件的个人化订制服务），和
• 通过加入不可拆卸的元素作永久性的个人化订制（例如，通过烫印服务）（以下称为「个人订制商品」）

个人订制商品将按商品页面上的预计日期送达。该日期将是阁下收到确认电邮后大约7个工作天。

如你的个人订制商品订单包含非个人订制商品，当商品有货时会分多次运送。

对於任何包含个人订制商品的订单，在收到确认电邮时会提前对所有商品收取交易全额。

请注意，永久性个人订制商品为顾客专门定制，故不设退货。

我们接受指定的信用卡及其他在网站内列明的付款方式。

除了在预订产品和个人订制商品部分中已列明的情况下，只有信用卡资料经认证，货存经确认以及预备发货後，账单的交易金额才会被扣除。

在miumiu.com购物时，信用卡资料会由安全伺服器传输，保护阁下的付款详情。其後，信用卡的数据将不会被Miu Miu保留及用作其他後续用途。

交易将以结帐时所显示的货币及金额进行，订单总金额将包含税项及运费（如有）。每一个网上订单均有发票发送至阁下的电邮。

当阁下按下购买键，购物已经完成。当订单送出後，订单内容将不能再被更改。

在确认阁下的订单前，请先阅读和同意刊登在网站上的一般条款和条件。请确保阁下填写关於同意私隐政策的必填字段。

阁下提交订单後，会收到名为「订单正在处理」的电邮，这并不代表我们已经接受阁下的订单。若阁下的信用卡资料未获认可，地址未获验证或货存未获确定，我们将不会接受订单。如果阁下在提交订单後的24小时内尚未收到我们发出的上述电邮，请联络我们以确认订单有否获得正确处理。

在一些情况下，有些商品或会缺货。如果阁下的订单包含预订商品 和/或个人订制商品，而订单只有部分商品有存货，Miu Miu将仅向阁下发送有存货的商品并取消缺货的商品。 如有上述情况，我们会通过电子邮件通知阁下。

一旦包裹准备好发送，您将会收到确认电邮、发票电邮和由指定快递公司发出的运送详情电邮件。如订单含预订商品和／或个人订制商品，确认电邮会在包裹送递前八个星期发出。

如阁下的订单含有多过一件预订和／或个人订制商品，在每件商品寄出时，阁下将逐次收到速递公司发出的运送详情电邮。

根据一般条款和条件所例明，订单一经送出，就不能被改动或取消。如阁下希望取消订单，请尽快联络我们以获得详细资料。订单的物品一经完成包装，预备好发货後，将不能取消订单。阁下可以按＂退货＂部分的指引提出退货申请。

基於安全理由，我们不能更改阁下的地址及信用卡帐单地址。如发现任何错误或需更改任何资料，请联络顾客服务寻求帮助。

送货服务适用於所有网上订单，顾客亦可以选择直接到我们指定的店铺领取商品，唯不适用於预订和／或个人订制商品。

请注意订单处理需时1至3天，并会在Miu Miu送出确认电邮后的1至3天个工作天内送达。含有香水商品的订单只可从陆路运送。

所有订单都会通过SEKO Logistics发货。我们提供：

• 标准配送 – 约1至3个工作天内派递

关于未送递的预订商品和／或个人订制商品，Miu Miu会在相关预计送递日期送递商品－个人订制商品为收到确认电邮后的七天内；预订商品为收到确认电邮后的八星期内。

收件地址必须为有效地址，速递公司将不会送件到邮政信箱，存局待领及货运代理之地址。

每个已寄出的包裹都会分配一个Seko的追踪号码。如阁下的订单含有多过一件预订和／或个人订制商品，或选择了分批发货，阁下会在每件货品寄出后收到一个相关的追踪号码。追查订单的电邮内含货运查询号码及追查订单的链接。阁下亦可透过「我的帐户」追查订单。

递送时间为星期一至星期六，九点至六点。派送时需签收包裹，我们建议阁下选择收货地址时确保该地址于日间能有阁下本人或委托可信任的人代为签收。

如需要帮助或未能联络上速递公司，请联络我们。

阁下可以直接到我们指定的店舖领取网上订购的商品，唯不适用于预订和／或个人订制商品。

如希望到店内领取，请于结帐时从列表中选择希望到达领取的店舖。

商品准备好后，阁下会收到通知电邮。到店内领取商品时，请出示该电邮以及身份证明文件，以兹核实。如阁下委托他人代为取货，该委托人需出示通知电邮和与订单上姓名相同的由政府发出的身份証明文件。如阁下因任何理由未能于7天内到店内领取商品，我们会保留取消订单及退款的权利。

申请退货前，请确保符合以下购买条款中的所有退货条件：

• 阁下退回的商品必须与商品送达时的状态完全相同，并须放在原本的包装内。商品必须完整无缺，全新未被试用，没有任何磨损及损坏。所有标签，吊牌及防盗标签必须不被摘除并附在原位一并退回，包括任何特别包装及相关配件。我们恕不接受任何不完整、损坏、磨损或经更改过的商品。
• 如果商品附有安全标签，而安全标签被摘除，磨损或损坏，退货将不被接纳。
• 香水必须是未开封的，并放在原本的包装内
• 商品必须经由SEKO Logistics运回

请注意，永久性个人订制商品为顾客专门定制，故不设退货。

阁下收到的包裹里已包含一份退货程序指引。

申请退货编号：

• 登入到「退货」版面，或直接登入阁下的帐户，输入相关的订单编号及电邮地址。
• 填妥网上退货表格，提供所需资料，例如退货商品的详细资料，数量及退货原因。
• 阁下将收到授权退货的电邮。

运回退货商品：

• 登入到「退货」版面，或直接登入阁下的帐户，输入相关的订单编号及电邮地址。
• 填妥网上退货表格，提供所需资料，例如退货商品的详细资料，数量及退货原因。
• 请於香港时间周一至周五上午9时至下午6时通过电子邮件 SEKOCLCS.PradaMiuMiu@Sekologistics.com或致电+852-3195-3126向SEKO Logistics的客户服务团队发送退货收件安排。星期六和日收到的电子邮件将在星期一办公时间回覆。
• 请注明是Miu Miu的退货安排，并提供原始订单追踪号码（MIU开头）丶阁下的地址和电话号码。SEKO Logistics将会确认收件日期及时间。
• 请将其中一张退货运单贴在原装包装外面，并把另一张退货运单在快递公司收件时给予快递公司。

我们收到包裹后，会先检查商品状态，然后再决定是否接受退货及授权退款。这过程约需最多5个工作天。

款项会以交易时所使用的货币退款到阁下结帐时使用的信用卡/帐户内。请注意我们会退回货品的购买价格，包含销售税，扣除原本的运费（如有）。

退款后我们会尽快发出确认电邮通知阁下。退款会在一星期，或一个或两个结算周期内显示在顾客的帐户中，款项到帐的实际时间乃取决于发卡机构之所需程序而定。

有了我的帐户，阁下可享有独家服务及更丰富的购物体验：

• 储存地址及信用卡资料以便下次购物能更快结帐
• 追查订单状况及在网上申请退货
• 回顾以往购买记录
• 创建个人化的喜爱商品愿望清单并与朋友分享
• 订阅电子报

在任何可以登入我的帐户的版面，点击「忘记密码」按钮，收取有链接的电邮后按指示重新设置密码

登入我的帐户后，阁下可以创建个人化的喜爱商品愿望清单，列印并与朋友分享

请按此查看某商品在店舖的供应情况及联络该店舖。阁下亦可在任何一间列出的店舖进行预约。

在我们的商品页面中，您可以使用此工具在任何列出的店舖中请求预约此特定商品。您还可以选择访问的日期和时间范围。

在我们的主页上，您可以使用此工具请求预约访问任何列出的店舖。您还可以选择访问的首选日期和时间范围。

欢迎致电+800-648-648-00 (+800 MIUMIU 00) 联络顾客服务，办公时间为星期一至日，香港时间早上7时至晚上8时，或电邮至client.service.apac@miumiu.com

我们目前在澳洲、奥地利、比利时、加拿大、中国、丹麦、芬兰、法国、德国、希腊、香港特别行政区、爱尔兰、意大利、日本、韩国、卢森堡、摩纳哥、荷兰、纽西兰、葡萄牙、新加坡、西班牙、瑞典、瑞士、台湾 (中国)、阿联酋、英国及美国均已开设了网上商店。

我们的商品目录及服务可能因应个别地区有异，请顾客选择希望订单送往的所属地区。

阁下可以在每页右上方的目录处更改网站位置。

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.

Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.

You may also place an order on the Miu Miu website by logging in through the My Account section.

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.

If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.

For more information about sizes, you can check the size guide on each product page.

We accept all major credit cards and the other payment methods expressly indicated in this website.

The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.

MiuMiu.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.

You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.

You will receive a payment receipt for orders placed on our website.

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

The order will be confirmed only when Miu Miu sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

You can contact our Client Service by phone at 800648648 (800 MIU MIU) (from Monday to Saturday from 9 am to 8 pm and on Sunday from 9 am to 6 pm, Central Europe Time), or by e-mail at client.service.eu@miumiu.com.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.

Delivery usually takes 2-4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.

You can also access this information in My Account.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Our e-store is available in Australia, Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Korea Republic of, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates and the United States.

Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

The following is required to make a return:

1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;

2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;

3. Attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

The following is required to make a return:

1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
3. Attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
4. Open a pickup request with DHL by sending an e-mail to ae.miumiu@dhl.com cc client.service.eu@miumiu.com. In doing so, please specify your return AWB number, pick up address, telephone number and preferred date and time that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email.

For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.eu@miumiu.com or by phone at 800648648 (800 MIU MIU).

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

• Save various billing and shipping addresses to speed up the ordering process.
• Store credit card information to speed up checkout.
• Archive order history, track order status and easily request returns.
• Create a personalized wish list of your favorite items and share it.
• Sign up for the Newsletter.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Use this tool to locate a certain item in our Stores and contact the store.

From the e-Store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colours, materials and styles.

When you have made your selection, add the Product to your shopping bag. You can review your shopping bag, modify it, and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase.

You may also place an Order on the Miu Miu website by logging in through the My Account section for an enhanced shopping experience.

Should your order contains Pre-Order and/or Personalisation Products, the items will be delivered by means of multiple shipments as soon as they are ready for dispatch.

Our e-Store offers a wide selection of Products from the latest Miu Miu collections, and our catalogue is regularly updated with new arrivals.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar Products.

Each Product page will include a size guide with general size conversions to help determine your best fit. 

Please note that any measurements of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer may vary in minor respects.

You have the opportunity to Pre-Order a selection of Products before their commercial launch or distribution and placement in the market. 

All items for which a Pre-Order is possible are expressly marked on the Website, and reported herein as “Pre Order” or “Pre-Order Product”.

Should your Order contains both Pre-Order and non Pre-Order Products, the items will be delivered by means of multiple shipments as soon as they are ready for dispatch.

For any Orders containing Pre-Order Products, the total transaction amount will be charged in full for all Products in advance at the time of the Confirmation email.

A selected group of Products on the website can be personalised and you will have the opportunity to view the rendering of your final Product before placing the Order. The website provides you with the option to choose between:

• A removable personalisation (personalisation service with metal elements), and
• A permanent personalisation by adding non-removable customisation (by way of example, through hot-stamping service) (hereinafter “Personalised Products”)

Personalised Products will be delivered by the estimated date specified on the Product page. The date will be up to 5 weeks from the time you receive the Confirmation email.

Should your Order for Personalised Products also contain non Personalised Products, the Products may be delivered separately as each item becomes available.

For any Orders containing Personalised Products, the total transaction amount will be charged in full for all Products in advance at the time of the Confirmation email.

Please note that return is not possible for permanently modified Personalised Products as they have been specifically customised for our clients

We accept payment through selected credit cards and other methods expressly indicated on the website.

The total Order will be charged after we have verified your card details, confirmed availability of the Products, and prepared your Order for shipment, save what is provided for in the sections dedicated to the Pre-Order Products and the Personalised Products.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The Order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every Order placed on our website.

The buying process is completed when you click the Buy Button. Once the Order is placed, the content can no longer be changed.

Before confirming your Order, you must read and agree to the General Terms and Condition published on this website.  Please make sure you fill in the mandatory field relevant to the acceptance of the Privacy Policy.

After placing your Order, you will receive an email acknowledging your Order has been submitted. This does not mean that we have accepted your Order.  Your Order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your Order acknowledgement email within 24 hours from placing your Order, please contact us to verify that the Order has been correctly processed.

Occasionally, certain Products may become unavailable.  If your Order contains Pre-Order and/or Personalised Products, and only a part of the Orders you placed is available, Miu Miu will ship you only such Products and cancel the rest of the Order. You will be informed of such cancellation via email.

Once the package is ready for dispatch, you will receive a confirmation email that your Order has been accepted, followed by a separate invoice email and a tracking email from our selected courier for all shipping details. For Orders containing Pre-Order and/or Personalised Products, the email confirmation will be sent up to 8 weeks prior to shipment.

If your Order contains multiple Pre-Order and/or Personalised Products, you will receive tracking information from the courier each time a Product shipment is dispatched.

As per our General Terms and Condition, once an Order has been submitted, it cannot be further modified or cancelled.  Should you need to cancel your Order, please contact us as soon as possible to inquire into details. After the Order has been processed for shipping, it can no longer be cancelled and you may request a return by following the instructions in the “Returns” section.

For security reasons, we cannot change the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery service is available for all online Orders. Customers also have the option to pick up directly from our designated Stores, provided that the Order does not contain any Pre-Order and/or any Personalised Products. 

Please note Orders will take 1 to 3 days to process and are typically delivered between 1 to 3 business days from the moment the Order confirmation email is sent by Miu Miu. Orders containing Fragrances can only be shipped Ground.

All of our Orders are shipped through SingPost. We offer:

• Standard delivery - delivery in approximately 1 to 3 business days

For Pre-Order and/or Personalised Products which are not yet ready to be shipped, Miu Miu shall deliver such Products at the relevant estimated delivery date – starting from the date of the Confirmation email, within 5 weeks for Personalised Products; and within 8 weeks for Pre-Order Products.

All Orders must be shipped to a valid address, the courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses.

A SingPost Tracking Number will be assigned to your package as soon as it is shipped. You will receive an SMS containing the Tracking Number and a link to follow the delivery. If your Order contains Pre-Order and/or Personalised Products which will be shipped as the product(s) become available, or if you have selected the option to receive multiple shipments, you will receive a Tracking Number for each relevant shipment. You can track your Order through SingPost portal at www.speedpost.com.sg

Deliveries are Monday – Friday, 9am to 6pm; and Saturday, 9am to 12:30pm. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

In the event no one is available to sign for the package, SingPost will leave a notification note and redirect the package to the nearest POPStation.  If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Orders placed online may be picked up directly from our designated Stores provided that it does not contain any Pre-Order and/or Personalised Products. 

To select this option, please choose your preferred Store from the list at checkout.

Once your Order is ready for in Store pick up, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification.  To have someone pick up the Order on your behalf, the designated person will need to show the Order confirmation, and a government-issued ID that matches the name on the Order.  If for any reason you are unable to pick up your Order within 7 days, we reserve the right to cancel the Order and a refund will be issued.

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms and condition:

• The Products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging.  The Products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted
  
• In case a Product was provided with a security tag, the return of this Product will not be accepted if the original security tag has been removed, broken or damaged
  
• Fragrance must be returned unopened and in its original packaging
  
• The Products must be shipped back through SingPost

Please note that return is not possible for permanently modified Personalised Products as they have been specifically customised for our clients.

A Return Instruction form will be included in your order package.

To request a Return Number:

• Log in to the “Return” section on the website or directly to your “Account”. Enter your Order number and the email address associated with your original Order
• Complete the online form with all requested information, such as the details of the single models, the precise quantity of the items you wish to return, and the reasons for the return.
• A Return Authorization email will be sent to you

To ship your return:

• Once a return pick-up has been arranged, Miu Miu Client Services will provide you with a prepaid shipping return label by email
• Please print and affix the label to the outside of the return package

Upon receipt of the returned package, we will verify the condition of the items before accepting your return and authorising the refund. This process may take up to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the Order purchased, and in the same currency. Please note that we will refund the purchase price of the returned Product(s), sales tax included, less the original shipping costs, if any.

We will send you an Order Refund email as soon as we have issued the refund. The credit will be visible in your account within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

With My Account, you can access exclusive services for an enhanced shopping experience:

• Save your addresses and card details for a quicker checkout next time
• Track Order status and request a return online
• Review past purchases at a glance
• Create a personalised wish list of your favorite items and share it
• Sign up for Newsletter

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

By logging into My Account, you can create a personalised wish list of your favorite items, print it and share it

Click HERE to locate a certain item in our Stores and contact the store. You can also request an appointment in any of the listed stores. 

From our Product Page, you can use this tool to request an appointment for this specific Product in any of the listed Stores.  You will also be able to select your preferred date and time frame for the visit.

From our home page, you can use this tool to request an appointment to visit any of the listed Stores.  You will also be able to select your preferred date and time frame for the visit.

You can contact our Client Service at toll-free +800 648648 00 (+800 MIUMIU 00), 7 days a week, 7AM – 8PM Singapore local time or by email: client.service.apac@miumiu.com

Our e-Store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong S.A.R., Ireland, Italy, Japan, Korea Republic of, Luxembourg, Monaco, Netherlands, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan China, United Arab Emirates, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the Menu on the top right corner of every page.

From the e-Store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colours, materials and styles.

When you have made your selection, add the Product to your shopping bag. You can review your shopping bag, modify it, and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase.

You may also place an Order on the Miu Miu website by logging in through the My Account section for an enhanced shopping experience.

Should your order contains Pre-Order and/or Personalisation Products, the items will be delivered by means of multiple shipments as soon as they are ready for dispatch.

Our e-Store offers a wide selection of Products from the latest Miu Miu collections, and our catalogue is regularly updated with new arrivals.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar Products.

Each Product page will include a size guide with general size conversions to help determine your best fit. 

Please note that any measurements of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer may vary in minor respects.

You have the opportunity to Pre-Order a selection of Products before their commercial launch or distribution and placement in the market.

All items for which a Pre-Order is possible are expressly marked on the Website, and reported herein as “Pre Order” or “Pre-Order Product”.

Should your Order contains both Pre-Order and non Pre-Order Products, the items will be delivered by means of multiple shipments as soon as they are ready for dispatch.

For any Orders containing Pre-Order Products, the total transaction amount will be charged in full for all Products in advance at the time of the Confirmation email and the Government Unified Invoice will be mailed to you via Registered Mail. Please note that you will not be able to return the Pre-Order product if the Government Unified Invoice is lost.

A selected group of Products on the website can be personalised and you will have the opportunity to view the rendering of your final Product before placing the Order. The website provides you with the option to choose between:

• A removable personalisation (personalisation service with metal elements), and
• A permanent personalisation by adding non-removable customisation (by way of example, through hot-stamping service) (hereinafter “Personalised Products”)

Personalised Products will be delivered by the estimated date specified on the Product page. The date will be approximately 5 weeks from the time you receive the Confirmation email.

Should your Order for Personalised Products also contain non Personalised Products, the Products may be delivered separately as each item becomes available.

For any Orders containing Personalised Products, the total transaction amount will be charged in full for all Products in advance at the time of the Confirmation email and the Government Unified Invoice will be mailed to you via Registered Mail.

Please note that return is not possible for permanently modified Personalised Products as they have been specifically customised for our clients.

We accept payment through selected credit cards and other methods expressly indicated on the website.

The total Order will be charged after we have verified your card details, confirmed availability of the Products, and prepared your Order for shipment, save what is provided for in the sections dedicated to the Pre-Order Products and the Personalised Products.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The Order total includes taxes, duties, and shipping costs if any. A Government Uniform Invoice will be included in your package for every Order placed on our website.

The buying process is completed when you click the Buy Button. Once the Order is placed, the content can no longer be changed.

Before confirming your Order, you must read and agree to the General Terms and Condition published on this website.  Please make sure you fill in the mandatory field relevant to the acceptance of the Privacy Policy.

After placing your Order, you will receive an email acknowledging your Order has been submitted. This does not mean that we have accepted your Order.  Your Order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your Order acknowledgement email within 24 hours from placing your Order, please contact us to verify that the Order has been correctly processed.

Occasionally, certain Products may become unavailable.  If your Order contains Pre-Order and/or Personalised Products, and only a part of the Orders you placed is available, Miu Miu will ship you only such Products and cancel the rest of the Order. You will be informed of such cancellation via email

Once the package is ready for dispatch, you will receive a confirmation email that your Order has been accepted, followed by a separate invoice email and a tracking email from our selected courier for all shipping details. For Orders containing Pre-Order and/or Personalised Products, the email confirmation will be sent up to 8 weeks prior to shipment.

If your Order contains multiple Pre-Order and/or Personalised Products, you will receive tracking information from the courier each time a Product shipment takes place.

As per our General Terms and Condition, once an Order has been submitted, it cannot be further modified or cancelled.  Should you need to cancel your Order, please contact us as soon as possible to inquire into details. After the Order has been processed for shipping, it can no longer be cancelled and you may request a return by following the instructions in the “Returns” section.

For security reasons, we cannot change the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery service is available for all online Orders. Customers also have the option to pick up directly from our designated Stores, provided that the Order does not contain any Pre-Order and/or any Personalised Products. 

Please note Orders will take 1 to 3 days to process and are typically delivered between 1 to 3 business days from the moment the Order confirmation email is sent by Miu Miu. Orders containing Fragrances can only be shipped Ground.

All of our Orders are shipped through CTC-Express. We offer:

• Standard delivery - delivery in approximately 1 to 3 business days

For Pre-Order and/or Personalised Products which are not yet ready to be shipped, Miu Miu shall deliver such Products at the relevant estimated delivery date – starting from the date of the Confirmation email, within 5 weeks for Personalised Products; and within 8 weeks for Pre-Order Products.

All Orders must be shipped to a valid address, the courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses.

A CTC Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery. If your Order contains Pre-Order and/or Personalised Products which will be shipped as the Product(s) become available, or if you have selected the option to receive multiple shipments, you will receive a Tracking Number for each relevant shipment. You can also track your Order through My Account section.

Deliveries are Monday – Friday, 9am to 7pm. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Orders placed online may be picked up directly from our designated Stores provided that it does not contain any Pre-Order and/or Personalised Products. 

To select this option, please choose your preferred Store from the list at checkout.

Once your Order is ready for in Store pick up, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification.  To have someone pick up the Order on your behalf, the designated person will need to show the Order confirmation, and a government-issued ID that matches the name on the Order.  If for any reason you are unable to pick up your Order within 7 days, we reserve the right to cancel the Order and a refund will be issued.

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

• Original Government Uniform Invoices must be included upon returns
  
• The Products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging.  The Products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted
  
• In case a Product was provided with a security tag, the return of this Product will not be accepted if the original security tag has been removed, broken or damaged
  
• Fragrance must be returned unopened and in its original packaging
• The Products must be shipped back through CTC
• The order can only be returned from the same Location it was delivered to
  

A Return Instruction form will be included in your order package.

To request a Return Number:

• Log in to the “Return” section on the website or directly to your “Account”. Enter your Order number and the email address associated with your original Order
• Complete the online form with all requested information, such as the details of the single models, the precise quantity of the items you wish to return, and the reasons for the return.
• A Return Authorization email will be sent to you

To ship your return:

• Affix the prepaid return shipping label to the outside of the package
• Organise a pick-up with CTC-Express by calling (02) 8792 5555 Monday – Friday 9AM to 6PM. Please provide the Return Tracking number from the pre-printed return shipping label, as well as your address, telephone number and preferred date of collection. CTC-Express will confirm the pickup schedule accordingly
• Alternatively, you may also contact our Client Service to arrange the return pick-up 7 days a week, 7AM – 8PM

Upon receipt of the returned package, we will verify the condition of the items before accepting your return and authorising the refund. This process may take up to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the Order purchased, and in the same currency. Please note that we will refund the purchase price of the returned Product(s), sales tax included, less the original shipping costs, if any.

We will send you an Order Refund email as soon as we have issued the refund. The credit will be visible in your account within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

With My Account, you can access exclusive services for an enhanced shopping experience:

• Save your addresses and card details for a quicker checkout next time
• Track Order status and request a return online
• Review past purchases at a glance
• Create a personalised wish list of your favorite items and share it
• Sign up for Newsletter
  

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

By logging into My Account, you can create a personalised wish list of your favorite items, print it and share it

Click HERE to locate a certain item in our Stores and contact the store. You can also request an appointment in any of the listed stores. 

From our main page, you can use this tool to request an appointment to visit any of the listed Stores.  You will also be able to select your preferred date and time frame for the visit.

You can contact our Client Service by phone at +800 648648 00 (+800 MIUMIU 00), 7 days a week, 7AM – 8PM Taiwan local time or by email: client.service.apac@miumiu.com

Our e-Store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong S.A.R., Ireland, Italy, Japan, Korea Republic of, Luxembourg, Monaco, Netherlands, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan China, United Arab Emirates, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the Menu on the bottom right corner of every page.