Shopping online

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Miu Miu website by logging in through the My Account section.

Product and sizing information

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
MiuMiu.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order confirmation

The order will be confirmed only when Miu Miu sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Delivery times

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Need assistance?

You can contact our Client Service by phone at +800 648 648 00 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@miumiu.com.

Shipping

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.

Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

Tracking your order

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.

You can also access this information in My Account.

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

Countries we ship to

Our e-store is available in Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Returns

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.


Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;

  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;

  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

  4. open a pickup request with DHL by sending an e-mail to miumiu.it@dhl.com cc client.service.eu@miumiu.com. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.


By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email.
For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.eu@miumiu.com or by phone at +800 648 648 00.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can view your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping, billing and payment details.
You may also place an order on the Miu Miu website by logging in through the My Account section.

Product and sizing information

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
miumiu.com features the most advanced security systems to encrypt and protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website. You will receive a payment receipt for orders placed on our website.

Completing your order

The buying process is completed when you click the Buy button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email confirming your order within 24 hours of completion, please contact us to verify if the order was correctly received. 

Order confirmation

Upon completing your purchase, you will receive a confirmation e-mail with all the details of your order. Once the availability of the items is confirmed, we will prepare the items for shipping and send the corresponding payment receipt via e-mail.
If you do not receive the confirmation e-mail within 24 hours of completing your purchase, please contact us to verify that the order has been correctly processed.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.
To select this option, please choose the Store from the suggested list on the Menu.
Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid. Please note that markdown merchandise will be available for 7 days after the notification e-mail is sent.

Delivery times

Orders are typically dispatched between 5 business days from the time of purchase online.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number.
Please be reminded that the courier delivers every day of the week including weekend and holiday from 9am to 9pm. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.  Please note we do not accept the markdown item’s cancelation. 

Need assistance?

You can contact our Client Service by phone at 0120-451-993  (Mon-Sun 9 a.m. - 11 p.m., JST) (Public Holiday 9 a.m. - 6 p.m., JST) or by e-mail at client.service.jp@miumiu.com

Delivery & Collection

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and shipping cost is free of charge.
Dispatch usually takes 5 business days excluding weekend and public holidays after the online purchase is placed.
The courier cannot deliver to the P.O. Boxes nor with POST RESTANTE.

Tracking your order

A Yamato tracking number will be assigned to your package as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can access this information from the link below:
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

When to expect delivery

Deliveries are made every day of the week including weekend and holiday from 9am to 9pm.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, Yamato will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact Yamato directly. You can access this information from the link below:
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Countries we ship to

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Returns

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery. Please note we do not accept any returns of Markdown sale products.
Before requesting a return, please ensure that the items comply with our terms of sale.
Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.
The products must be returned in the same condition in which they were delivered. Please ensure they are in their original condition, not used, worn or damaged in any way, and returned in their original packaging, complete with all tags attached.

Purchase return will not be accepted if any of the following conditions apply:

  • More than 14 days have elapsed since the shipment was dispatched.
  • The item has already been used, or there is an indication that it has been used.
  • When a part of, or an accessory of the item and/or the original wrapping material is not included in the return package.
  • The security tag is missing or not attached to same place when it has been dispatched.
  • Markdown sale merchandizing.


If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery. Please note we do not accept any returns of Markdown sale products.
The following is required to make a return:

  1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;


Please have the package ready and give it to the delivery person.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order; 
  2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
    Client service will provide Yamato with such information once customer has been contacted.
  3. Client service will contact you to arrange picking up date of the package.
  4. Please have the package ready and hand to the delivery person. 


By following these instructions, Yamato will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft.
Once it is determined that the return meets all requirements, the amount of the merchandise will be refunded to the same method of payment used. Please note we do not accept any returns of markdown sale products.
The return process takes about 7 days. Upon completion, you will receive an email confirming your refund.
For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.jp@miumiu.com or by phone at 0120-451-993.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take 7 business days.
The refund will be issued directly to the card account used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account within one month from when you receive our e-mail.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colors, materials and styles.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.
If you are looking for the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our e-store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.
If the item you are looking for online is not currently available, we invite you to visit our Store Locator and to contact your nearest Store and verify availability or to discover similar products.
Each product page will include a size guide with general conversions to help determine your best fit.

Payment options, invoices and tax

We accept payment through all major credit cards and PayPal.
The transaction will be charged only after we have verified your card details, confirmed availability of the products and shipped your order.
miumiu.com features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.
The charge will be in the same currency as the prices you see at checkout. The order total includes the estimated Sales Tax amount. You will not need to pay any extra duties or taxes at delivery. You will receive an invoice with the billing details entered at checkout for every order placed on the website.

Order confirmation

Shortly after completing your purchase, you will receive an email with a recap of your order details. After verifying availability of the products, we will prepare the parcel for shipment and confirm your order by sending you the invoice by email.
Should you not receive your order confirmation email within 24 hours from completing your purchase, it is highly likely that the order has not been registered in our systems. This may be due to a number of factors, therefore if you are not sure if your order has been correctly processed, please do not hesitate to contact us.

Delivery times

We offer complimentary Ground Delivery (delivery in 2-6 working days), 2nd Day Delivery ($25) and Overnight Delivery ($35). You can select your preferred delivery method at checkout.
Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
As soon as the package is shipped you will receive a confirmation email from our courier, FedEx, containing your Tracking Number. Please remember the courier delivers Monday to Friday during office hours and requires signature upon delivery.
For more detailed information please read our Shipping section.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.
For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

Require assistance?

You can contact our Client Service by phone at +1-888-9-MIU MIU / +1-888-964-8648 (Monday to Sunday 9am – Midnight EST) or by email: client.service.americas@miumiu.com

Delivery & Collection

Shipping options and costs

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days - complimentary for all orders
  • 2nd day delivery - $25
  • Overnight delivery - $35


Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders. The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

Tracking your order

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

When to expect delivery

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 2nd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to contact us.

Countries we ship to

Our e-store is available in Austria, Belgium,, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
If you selected UNITED STATES as your Country, please note that we ship to addresses in the continental United States (including Alaska) and Puerto Rico, but do not ship to Hawaii or other locations outside the continental United States.
Orders can only be placed and shipped to the Countries included in the list above. We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Returns

Return conditions

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Miu Miu store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to


If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Requesting and shipping your return

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Refund times

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
In-store returns are not eligible for a refund, but can only be returned for exchange or store credit. We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

To enhance your online shopping experience, log into My Account section.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase. 

To find the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our e-Store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, please click on Find in Store on the product page and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.

Payment options, invoices and tax

We accept payment through selected credit cards and other methods expressly indicated on the website.

The transaction will be charged only after we have verified your card details, confirmed availability of the products, and prepared your order for shipment.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website. 

Order acknowledgement and confirmation

After placing your order, you will receive an email acknowledging your order has been submitted. This does not mean that we have accepted your order.  Your order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, you will receive a second email to confirm that your order has been accepted. Followed by a separate invoice email and a tracking email from our selected courier for all shipping details.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery & Collection

Delivery

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores. 

Shipping

All of our orders are shipped through TNT. We offer:

 • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses.

Tracking your order

A TNT Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery. You can also track your order through My Account section.

Delivery time

Deliveries are during office hours, Monday – Friday. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

In the event no one is available to sign for the package, TNT will leave a notification note and redirect the package to the nearest TNT Local Exchange Locations.  If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Pick up in Store

Orders placed online may be picked up directly from our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification.  If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Returns

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 30 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase. Return request must be submitted within 16 days of the date of order confirmation; items must then be shipped back within 14 days of receiving your return number

Return conditions

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging.  The products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted.
  • Fragrance must be returned unopened and in its original packaging.
  • The products must be shipped back through TNT.
  • The order can only be returned from the same Location it was delivered to.

Requesting and shipping your return

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “My Account”. Enter your order number and the email address associated with your original order.
  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.
  • You will receive an email acknowledging you have requested a return and Miu Miu Client Services will contact you to organize a return pick-up within 24 hours.


To ship your return:

  • Once a return pick-up has been arranged, Miu Miu Client Services will provide you with a prepaid shipping waybill by email.
  • Please print the prepaid shipping waybill and affix to the outside of the return parcel. 

Refund

On receipt of the parcel, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take between 3 to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account within one week or within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers. 

My Account

Advantages of registering for My Account

With My Account, you can access exclusive services for an enhanced shopping experience:

  • Save your addresses and card details for a quicker checkout next time
  • Track order status and request a return online
  • Review past purchases at a glance
  • Create a personalized wish list of your favorite items and share it
  • Sign up for Newsletter.

Recover password for My Account

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

Wish list

By logging into My Account, you can create a personalized wish list of your favorite items, print it and share it

Find in store

Click HERE to locate a certain item in our Stores and contact the store

Require assistance?

You can contact our Client Service by phone at +800 648648 00 (+800 MIUMIU 00), 7 days a week, 9AM – 11PM AWST or by email: client.service.apac@miumiu.com

Locations we ship to

Our e-store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the footer on the bottom right corner of every page.

网上购物

网上订购

请您添加心仪商品至购物袋并开始支付流程,您可以填写收货地址或选择"店铺取货",提交各类信息并完成支付后就能成功创建订单。我们接到您的订单后会尽快操作并短信通知处理情况。

商品更新和尺寸信息

MIU MIU官网提供丰富的商品选择,商品信息会不定期进行更新。产品页面有尺寸指南以帮助您选择最合适的尺寸。

支付方式

MIU MIU官网支持多种支付方式,如银联、支付宝、微信支付等。

订单确认

当您完成支付并成功创建订单后,将会收到订单生成短信。如您订购的商品有货,我们将给您发送一条确认短信。
如果您下单后48小时仍未收到确认短信,请联系我们以确认订单是否被正确操作。

店铺取货服务

MIU MIU官方网站现已开通于店铺取货服务。
商品准备好后,我们会短信通知您提取。届时,敬请凭取件通知和订单取件人有效的身份证件尽快取货。我们将为您保留七天,逾期我们保留取消订单并退款的权利。我们会尝试联系您通知订单取消,若无法联系到您,订单仍有可能被取消。

递送时间

商品的大致递送日期为订单确认后的2到6日。 香水类产品可能需要更长的时间。

订单修改

订单在成功支付后无法变更内容,如需更改请尽快联系客服取消订单,再使用更新的信息重新下单。

订单递送前的取消

若遇到特殊情况需要取消您的订单,我们将会联系您取消订单并尽快安排退款。取消订单可能在一定情况下发生,包括但不限于订购的商品缺货或其它网站信息问题。

联系我们

欢迎致电MIU MIU顾客服务团队电话400 606 1993(工作时间为北京时间早上9 点至晚上11点)或发送邮件至client.service.china@miumiu.com,我们将竭诚为您提供优质的服务。

递送服务

递送费用

我们提供免费的递送服务。

订单派送追踪

您的订单一旦发货,我们将以短信形式通知您快递单号。

订单包裹接收

您的商品预计在订单确认后的2到6日递送至您的预留地址。香水类产品可能需要更长的时间。由于派送时需要您签收,我们建议您选择收货地址时,确保您或委托人在派送时能进行签收。
如果无人签收包裹,快递员将联系收件人。

递送区域

MIU MIU中国官网目前只能递送至中国大陆地区(不含港澳台地区).

退货服务

退货条件

商品在全新未经使用的情况下,可尊享送达之日起7日内免费退货服务。退货前,请您确保产品的防伪标签未被摘除且仍在原来位置。
产品退回时必须与之前交付时的状态相同,并装在原包装中。请保证产品的完整性,即产品必须从未使用过,无任何形式的磨损或损坏,且退回时要配有所有标签和标牌,且附带方式应正确,符合收到产品时的样式,连同增值税发票原件。

退货申请

您可以按照如下指示在“我的账户”中提交您的退货申请:

  1. 请用手机号码在MIU MIU官方网站登录进您的账户。
  2. 请打开订单管理,点击需要退货的订单然后点击“退货申请”。
  3. 勾选需退回的商品并提交退货申请。
  4. 请勾选退货原因。

退货取回

您可以通过登录“我的账号”,申请退货。敬请了解我们不接受任何未经网上申请即退回的商品。 收到您的退货申请后,我们将在3个工作日内联系您并安排退货

退款时间

在收到退货商品之后,我们会检查商品并尽快确认退款。一旦退款,我们将会短信通知您。款项到账时间视您的支付渠道而定,敬请留意您的账户。

我的账户

账户注册

通过注册账户,您可以获得一系列专属服务,包括:

  1. 储存并管理您的个人信息 
  2. 查阅和追踪您的订单 
  3. 创建并分享您的个人愿望清单 
  4. 接收我们最新的产品及活动资讯

找回密码

您可以在任何一个可以登录的界面,选择“忘记密码”按钮,经过短信验证后,重新登录账户修改密码。

愿望清单

登录至"我的帐户",您可创建喜爱商品的愿望清单并自由分享。

Shopping online

Placing an order online

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

To enhance your online shopping experience, log into My Account section.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase.

To find the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our e-Store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.

Care Instructions

Ready-To-Wear

  • Please follow the care label sewn on the garment.

Leather / textile bags, wallets and shoes

  • Avoid contact with water, or any substances containing alcohol (i.e. perfumes) or oil (makeup). If the item has been in contact with water, it is important to allow them to dry thoroughly in a well-ventilated area.

  • Store leather items in a cool, dry place when not in use. Avoid direct exposure to sunlight, and keep the product away from any direct source of heat. Use an insert to maintain the product’s shape when storing.

  • The insole of the shoes are made from natural leather and might cause colour migration due to prolonged contact. Please avoid wearing light-coloured socks as much as possible.

  • For products sewn stitch down, please keep away from water and avoid use in rainy weather.

  • Please note that while shoes with a molded polyurethane (PU) sole are lightweight and comfortable, they are prone to hydrolysis deterioration in coastal, humid areas when left unworn due to the composition of the material.

  • Due to the nature of the print colour coating technique, discolouration and fading may occur to products.

  • Due to the nature of leather, natural wear and tear is to be expected over time.

  • Due to the nature of patent leather, colour migration will occur after prolong contact with other leather. It can be prevented by storing your items in the dust/shoe bags provided by Miu Miu.

Eyewear

  • Lenses can be clean regularly with warm water and a drop of dish detergent. If you can, allow them to air dry. If not, dry them with a soft, clean, lint-free cloth. To avoid scratches, do not wipe the lens when they are dry. Please note that this product may be deformed if left under direct sunlight for a prolonged period of time.

Fragrance

  • Keep perfumes out of the reach of children.

  • Avoid direct exposure to sunlight, and keep the product away from any direct source of heat.

  • If in contact with eyes, wash with water immediately and seek medical consultation with your doctor.

Payment options, invoices and tax

We accept payment through selected locally issued credit cards, bank transfers and other methods expressly indicated on the website.

The transaction will be charged at point of order submission. Products may be unavailable due to unforeseen circumstances. In such case, Prada Client Service shall inform the Customer promptly by email and a refund will be issued for the cancelled order.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website.

Order acknowledgement and confirmation

After placing your order, you will receive an email acknowledging your order has been submitted and charged. An invoice email will also be sent separately. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, a final email confirmation will be sent, and a tracking SMS from our selected courier for all shipping details.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery & Collection

Delivery

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores.

Shipping

All of our orders are shipped through Ilyang Logis. We offer:

 • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses.

Tracking your order

An Ilyang Logis Tracking Number will be assigned to your package as soon as it is shipped. You will receive a SMS containing the Tracking Number and a link to follow the delivery. You can also track your order through My Account section.

Delivery time

Deliveries are Monday – Saturday, except for Jeju and islands. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Pick up in store

Orders placed online may be picked up directly from our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification. If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Returns

For full price items, if for any reason you are not satisfied with the products purchased on our website, we offer free return within 14 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase. Return request must be submitted within 7 days from delivery, and items must then be shipped back within 7 days of receiving your return numbers.

For sale items, if for any reason you are not satisfied with the products purchased on our website, we offer free return within 7 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase. Return request must be submitted within 4 days from delivery, and items must then be shipped back within 3 days of receiving your return numbers.

Return conditions

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging. The products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted.
  • Fragrance must be returned unopened and in its original packaging.
  • The products must be shipped back through Ilyang Logis.
  • The order can only be returned from the same Location it was delivered to.

Requesting and shipping your return

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “Account”. Enter your order number and the email address associated with your original order.

  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.

  • A Return Authorization email will be sent to you.

To ship your return:

  • Affix to the outside of the return parcel the prepaid shipping waybill displaying the returning address that was included in the original package at delivery.

  • Organize a pick-up with Ilyang Logis by calling 02.3277.9500. Please specify that it is for a Miu Miu Return for collection and provide the consignment note number on the shipping waybill, your address and telephone-number. The exact pick-up time will need to be confirmed by Ilyang Logis.

Refund

On receipt of the parcel, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take between 3 to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account within one week or within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

My account

Advantages of registering for My Account

With My Account, you can access exclusive services for an enhanced shopping experience:

  • Save your addresses and card details for a quicker checkout next time.
  • Track order status and request a return online.
  • Review past purchases at a glance.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for Newsletter.

Recover password for My Account

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

Wish list

By logging into My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in Stores

Click HERE to locate a certain item in our Stores and contact the store

Require assistance?

You can contact our Client Service by phone at +800 648648 00 (+800 MIUMIU 00), 7 days a week, 9AM – 11PM Korea local time or by email: client.service.apac@miumiu.com

Locations we ship to

Our e-store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Korea, Luxembourg, Monaco, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the Menu on the top right corner of every page.