Shopping online

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Miu Miu website by logging in through the My Account section.

Product and sizing information

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
MiuMiu.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed.  

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

Order confirmation

The order will be confirmed only when Miu Miu sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Delivery times

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Need assistance?

You can contact our Client Service by phone at +800 648 648 00 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@miumiu.com.

Pre-order

How To Make A Pre-Order

You have the opportunity to pre-order a selection of Products before their commercial launch or distribution and placement in the market.

All articles for which a pre-order is possible are expressly marked on the Website as “Pre Ordered Product” or as “Pre Order”.

You can buy these items and get them delivered on or before the estimated delivery date specified on the Product page description.

Should your pre-order also contain non pre-order products, all articles that comprise your Order will be sent at the same time, being as soon as the pre-ordered products have become available.

In such case, we suggest placing two separate orders if you wish to  receive available items earlier and separately from the Pre Order Products.

For all Orders, including those that: (i) comprise of only pre ordered products; and (ii) are comprised partially of pre ordered products the total transaction amount will be charged for all products in advance at the time of the Confirmation Email from Miu Miu.                   

Upon shipment you will receive an email with the tracking number of the shipping so that you can track it on the courier's website.

Shipping

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.

Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Miu Miu.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

Tracking your order

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.

You can also access this information in My Account.

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service

Countries we ship to

Our e-store is available in Austria, Australia, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Republic of Korea, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Returns

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.


Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;

  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;

  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

  4. open a pickup request with DHL by sending an e-mail to miumiu.it@dhl.com cc client.service.eu@miumiu.com. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.


By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email.
For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.eu@miumiu.com or by phone at +800 648 648 00.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can view your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping, billing and payment details.
You may also place an order on the Miu Miu website by logging in through the My Account section.

Product and sizing information

The e-store offers a wide selection of products from the latest Miu Miu collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Miu Miu store using the “Find in store” tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping. (Except for the orders containing Pre Ordered Products, the total transaction amount will be charged for all Products when Prada receive the orders. As soon as we finished preparing the dispatch of your Order, you will shortly receive an email with the tracking number of your shipment so you may track its progress. You will also receive an email with the invoice, as soon as we finished dispatching your order.) MiuMiu.com features the most advanced security systems to encrypt and protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.

Completing your order

The buying process is completed when you click the Buy button, confirming your order. A copy of the order will be sent to both Miu Miu and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email confirming your order within 24 hours of completion, please contact us to verify if the order was correctly received. 

Order confirmation

Upon completing your purchase, you will receive a confirmation e-mail with all the details of your order. Once the availability of the items is confirmed, we will prepare the items for shipping. (Except for the orders containing Pre Ordered Products, the total transaction amount will be charged for all Products when Prada receive the orders. All products will be delivered together when the product in Pre-order is available. You will also receive an email with the invoice, as soon as we finished dispatching your order.) If you do not receive the confirmation e-mail within 24 hours of completing your purchase, please contact us to verify that the order has been correctly processed.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.  (Except for the orders containing Pre Ordered Products or the orders containing only Pre Ordered Products.)
To select this option, please choose the Store from the suggested list on the Menu.
Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid. Please note that markdown merchandise will be available for 7 days after the notification e-mail is sent.

Delivery times

Orders are typically dispatched between 5 business days from the time of purchase online. In the case of orders containing product available and product in Pre-order, all products will be shipped together when the product in Pre-order is available. In every case in which the relevant order contains Pre Ordered Products, the delivery date shall be longer than 30 days and the Customer agrees to receive such order at the estimated delivery date shown to the Customer in the Product page description.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number.
Please be reminded that the courier delivers every day of the week including weekend and holiday from 9am to 9pm. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.  Please note we do not accept the markdown item’s cancelation. 

Need assistance?

You can contact our Client Service by phone at 0120-451-913 (Monday to Sunday, 9 a.m. – 11 p.m. Holidays, 9 a.m. – 6 p.m.) or by e-mail at client.service.jp@miumiu.com

How To Make A Pre-Order

You have the opportunity to pre-order a selection of Products before their commercial launch or distribution and placement in the market.

All articles for which a pre-order is possible are expressly marked on the Website as “Pre Ordered Product” or as “Pre Order”.

You can buy these items and get them delivered within the estimated date specified in the Product page description.

Should your order also contain Pre Ordered Products, all articles will be sent at the same time as soon as the Pre Ordered Products have become available.

In any case, we suggest placing two separate orders to be able to receive available items first.

Both for orders containing only Pre Ordered Products and for orders containing also non Pre Ordered Products, the transaction amount of the whole order will be charged in advance at the moment of the Confirmation Email from MIU MIU.                                            

As soon as we finished preparing the dispatch of your Order, you will shortly receive an email with the tracking number of your shipment so you may track its progress. You will also receive an email with the invoice, as soon as we finished dispatching your order.

Delivery & Collection

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and shipping cost is free of charge. Dispatch usually takes 5 business days excluding weekend and public holidays after the online purchase is placed. (Except for the orders containing Pre Ordered Products or the orders containing only Pre Ordered Products. Please refer to the estimated delivery date shown to the Customer in the Product page description. In any case, we suggest placing two separate orders to be able to receive available items first.)
The courier cannot deliver to the P.O. Boxes nor with POST RESTANTE.

Tracking your order

A Yamato tracking number will be assigned to your package as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can access this information from the link below:
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

When to expect delivery

Deliveries are made every day of the week including weekend and holiday from 9am to 9pm.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, Yamato will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact Yamato directly. You can access this information from the link below:
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Countries we ship to

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Returns

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery. Please note we do not accept any returns of Markdown sale products.
Before requesting a return, please ensure that the items comply with our terms of sale.
Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.
The products must be returned in the same condition in which they were delivered. Please ensure they are in their original condition, not used, worn or damaged in any way, and returned in their original packaging, complete with all tags attached.
• Based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.
Purchase return will not be accepted if any of the following conditions apply:

  • More than 14 days have elapsed since the shipment was dispatched.
  • The item has already been used, or there is an indication that it has been used.
  • When a part of, or an accessory of the item and/or the original wrapping material is not included in the return package.
  • The security tag is missing or not attached to same place when it has been dispatched.
  • Markdown sale merchandizing.
  • Perfumes without the original condition of the sealing cellophane and packaging. (Opened, damaged, altered or removed.)


If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery. Please note we do not accept any returns of Markdown sale products.
The following is required to make a return:

  1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;


Please have the package ready and give it to the delivery person.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order; 
  2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return; Client service will provide Yamato with such information once customer has been contacted.
  3. Client service will contact you to arrange picking up date of the package.
  4. Please have the package ready and hand to the delivery person. 


By following these instructions, Yamato will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft.
Once it is determined that the return meets all requirements, the amount of the merchandise will be refunded to the same method of payment used. Please note we do not accept any returns of markdown sale products.
The return process takes about 7 days. Upon completion, you will receive an email confirming your refund.
For any questions or further information, please see our General Terms of Sale or contact Miu Miu Client Service by e-mail at client.service.jp@miumiu.com or by phone at 0120-451-913.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take 7 business days.
The refund will be issued directly to the card account used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account within one month from when you receive our e-mail.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Request appointment in Store

Use this tool to request an appointment in any of our listed Stores. Please note that Markdown sale product is an exception.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colors, materials and styles.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.
If you are looking for the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our online store offers a wide selection of products from the season’s collections and our selection is regularly updated.
If the item you are looking for is not currently available online or showing as available in store, we invite you to visit our Store Locator and to contact your nearest Store to discover similar products.
Each product page includes a size guide with general conversions to help determine the best fit.

Payment options, invoices and tax

We accept payment through all major credit cards and PayPal.
The transaction will be charged only after we have verified your card details, confirmed availability of the products and shipped your order (except in the case of pre-orders, see further details in the pre-order section).
miumiu.com features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.
The charge will be in the same currency as the prices you see at checkout. The order total includes the Sales Tax amount. You will not need to pay any extra duties or taxes at delivery. You will receive an invoice with the billing details entered at checkout for every order placed on the website.

Order confirmation

Shortly after completing your purchase, you will receive an email with a summary of your order details. After verifying availability of the item(s), we will prepare the parcel for shipment and confirm your order by sending you the invoice by email.
If you do not receive your order confirmation email within 24 hours from completing your purchase and are not sure if your order has been correctly processed, please do not hesitate to contact us.

Pre-Order

We offer the possibility to pre-order certain styles.  The delivery timeframe for pre-order products is noted in each product description. 

Should you wish to purchase a pre-order item and any regular item(s), a “mixed” order, we recommend you place separate orders to expedite delivery.  You will be charged for a pre-order (or mixed order) at the time of order placement and an email confirmation and will be emailed to you.  Once your total order is ready we will ship it and send you an email shipping confirmation with a tracking number.

Our standard policy for cancellations and returns applies: you are able to cancel your order any time before shipment and return within 30 days of delivery.

Delivery times

You can select your preferred delivery method at checkout We offer complimentary Ground Delivery (delivery in 2-6 business days), 2nd Day Delivery ($25) and Overnight Delivery ($35). Please note 2nd Day and Overnight orders placed after 3pm on Friday will ship on Monday.
Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
As soon as the package is shipped you will receive a confirmation email from our courier, FedEx, containing your Tracking Number. Please remember the courier delivers Monday to Friday during office hours and requires signature upon delivery.

Pick up in store

We offer the option to place an order online to be picked up directly from one of our Stores. To select this option please choose the store from the suggested list on the Menu. Once your order is available for pickup you will receive a notification e-mail to present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the order has not been picked up, we reserve the right to cancel by giving due notice and reimbursing the full amount paid.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.
For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

Require assistance?

You can contact our Client Service by phone at +1-888-9-MIU MIU / +1-888-964-8648 (Monday to Sunday 9am – Midnight EST) or by email: client.service.americas@miumiu.com

Delivery & Collection

Shipping options and costs

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 2-6 business days - complimentary for all orders
  • 2nd day delivery - $25
  • Overnight delivery - $35 - For orders of $ 3,000.00 and more (before shipping charges and sales tax) we offer complimentary Overnight delivery


Please note 2nd Day and Overnight orders placed after 3pm on Friday will ship on Monday.
Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
Orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders. The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

Tracking your order

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

When to expect delivery

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 2nd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event no one is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance, do not hesitate to contact us.

Countries we ship to

Our online store is available in Austria, Belgium,, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
If you selected UNITED STATES as your Country, please note that we ship to addresses in the continental United States (including Alaska) and Puerto Rico, but do not ship to Hawaii or other locations outside the continental United States.
Orders can only be placed and shipped to the Countries included in the list above. We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Returns

Return conditions

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
  • The return must be requested within 30 days from delivery of the order.
  • The products must be shipped back through FedEx or taken to a Miu Miu store if you prefer an exchange.
  • The package can only be returned from the same Country it was delivered to.


If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Requesting and shipping your return

Products may be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your parcel you will find a printed Return Card and your Return Instructions: kindly follow the directions provided to request your return and send us the products.
Return shipping is complimentary through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense and we do not guarantee in case of loss, damage or theft.

Refund times

On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the original method of purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
In-store returns are not eligible for a refund, and can only be returned for exchange or store credit. We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you receive our email.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for an enhanced shopping experience:

  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.
  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in store

You may use this feature to locate a certain item in our Stores and contact the store.

Shopping online

Placing an order online

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

To enhance your online shopping experience, log into My Account section.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase. 

To find the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our e-Store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, please click on Find in Store on the product page and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.

Payment options, invoices and tax

We accept payment through selected credit cards and other methods expressly indicated on the website.

The transaction will be charged only after we have verified your card details, confirmed availability of the products, and prepared your order for shipment.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website. 

Order acknowledgement and confirmation

After placing your order, you will receive an email acknowledging your order has been submitted. This does not mean that we have accepted your order.  Your order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, you will receive a second email to confirm that your order has been accepted. Followed by a separate invoice email and a tracking email from our selected courier for all shipping details.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Delivery & Collection

Delivery

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores. 

Shipping

All of our orders are shipped through TNT. We offer:

 • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses.

Tracking your order

A TNT Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery. You can also track your order through My Account section.

Delivery time

Deliveries are during office hours, Monday – Friday. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

In the event no one is available to sign for the package, TNT will leave a notification note and redirect the package to the nearest TNT Local Exchange Locations.  If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Pick up in Store

Orders placed online may be picked up directly from our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification.  If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Returns

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 30 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase. Return request must be submitted within 16 days of the date of order confirmation; items must then be shipped back within 14 days of receiving your return number

Return conditions

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging.  The products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted.
  • Fragrance must be returned unopened and in its original packaging.
  • The products must be shipped back through TNT.
  • The order can only be returned from the same Location it was delivered to.

Requesting and shipping your return

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “My Account”. Enter your order number and the email address associated with your original order.
  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.
  • You will receive an email acknowledging you have requested a return and Miu Miu Client Services will contact you to organize a return pick-up within 24 hours.


To ship your return:

  • Once a return pick-up has been arranged, Miu Miu Client Services will provide you with a prepaid shipping waybill by email.
  • Please print the prepaid shipping waybill and affix to the outside of the return parcel. 

Refund

On receipt of the parcel, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take between 3 to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account within one week or within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers. 

My Account

Advantages of registering for My Account

With My Account, you can access exclusive services for an enhanced shopping experience:

  • Save your addresses and card details for a quicker checkout next time
  • Track order status and request a return online
  • Review past purchases at a glance
  • Create a personalized wish list of your favorite items and share it
  • Sign up for Newsletter.

Recover password for My Account

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

Wish list

By logging into My Account, you can create a personalized wish list of your favorite items, print it and share it

Find in store

Click HERE to locate a certain item in our Stores and contact the store

Require assistance?

You can contact our Client Service by phone at +800 648648 00 (+800 MIUMIU 00), 7 days a week, 9AM – 11PM AWST or by email: client.service.apac@miumiu.com

Locations we ship to

Our e-store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the footer on the bottom right corner of every page.

Shopping online

Placing an order online

Please select your desired items, add them to the shopping bag and proceed with payment. You can fill in your shipping address or choose "pick up in store" service. After filling in the required information and completing payment, the order is placed. We will process your order as soon as possible and inform you via SMS.

Product and sizing information

The e-store offers a wide selection of products and the catalog is updated regularly with new arrivals. Each product page will include a size guide to help you to determine your best fit.

Payment options and taxes

We accept 3 payment methods including union pay, alipay, WeChat pay etc.

Order confirmation

Upon completing your purchase and placing your order, you will receive an SMS informing your order has been generated. Once the availability of the items is confirmed, we will send you a confirmation SMS.
If you do not receive the confirmation message within 48 hours of completing your purchase, please contact us to verify that the order has been correctly processed.

Pick up in store

Customer may request to collect the products designated by Miu Miu directly from a store which may be selected on the Website at the time of the purchase.

Once the merchandise is available for pickup, you will receive a SMS and please present the SMS at the store upon collection, along with the ID of the recipient. The merchandise will be available for 7 days after the notification message is sent. If after 7 days the item has not been picked up, we reserve the right to cancel the order and refund the amount paid. We will try to contact you to notify the cancellation, however, if we are unable to reach you, the order might still be cancelled.

Delivery times

The estimated delivery date will be 2 to 6 calendar days after confirmation. Fragrance delivery may takes longer time.

Modifying your order

Order cannot be modified once payment is made. If there is any changes required, please contact our Client Service to cancel the order and place another order using the updated information.

Order cancelled before shipment

If we need to cancel your order under special circumstances, we will contact you regarding the cancellation and process the refund as soon as possible. Cancellation can occur in a number of circumstances including - without limitation - when the item ordered is out of stock or an error is discovered in relation to any information on the website.

Need assistance?

You can contact our Client Service by phone at 400 606 1993 (Monday to Sunday, 9:00 – 23:00 Beijing Standard Time) or by e-mail at client.service.china@miumiu.com
We are dedicated to provide excellent and trustworthy service.

Shipping

Shipping options and costs

We provide free shipping and delivery service.

Tracking your order

Once your order is shipped, you will receive a message with the tracking number.

When to expect delivery

The estimated delivery date will be 2 to 6 calendar days after order confirmation. Fragrance delivery may take longer time.
As the courier will require a signature, we suggest that you choose a shipping address where you or someone your designated representative during the day.
In any case, if there is no one to sign the package upon delivery, courier will contact the receiver.

Countries we ship to

Product may only be delivered at mainland China (excluding Hong Kong, Macau and Taiwan).

Returns

Return conditions

You may return the products purchased on our website which have never been used free of charge within 7 days from delivery.
All the items with a security tag attached must be returned with the tag still in its original position. Products must be returned in the same condition in which they were delivered and should be packed in their original packaging. Please ensure that the Products are intact and complete, that they have never been used, worn or damaged in any way, and equipped with all the labels and tags, correctly attached, as they were received with, together with the original VAT invoice.

Return request

You can submit your return request through the My Account by following the instructions.
To perform a return please:

  1. Log in to your “Account” using your mobile phone number; 
  2. Select “orders”. Click on the order that you wish to return and click on “request a return”;
  3. Complete the online fields with all requested information, such as the precise quantity of the articles you wish to return; 
  4. Remark the reasons for the return.

Return shipping

You can submit the return request under “My account”. Please kindly note that we are unable to accept any returned goods without receiving the online return request.
After applying for a return, you will be contacted by Client Service within 3 business days.

Refund times

Once the returned product is received, we will verify the condition of the items before accepting your return and authorizing the refund. We will send you an SMS as soon as we have authorized the refund. The payment method that you have used for the original purchase will affect the time when the refund reaches your payment account. Please check your original payment account.

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services:

  1. Manage your personal information;
  2. Archive order history and track order status;
  3. Create a personalized wish list of your favorite items and share it; 
  4. Sign up for the Newsletter.

Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive a verification code to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items and share it.

Request appointment in Store

Use this tool to request an appointment in any of our listed Stores. 

Pre-Order

Pre-order product

You have the opportunity to pre-order the products designated by Prada. 

All articles for which a pre-order is possible are expressly marked on the Website as “Pre Ordered Product” or as “Pre Order”.

Delivery times

You can buy these items and get them delivered within the estimated date specified in the Product page description. 

Should your order also contain Pre Ordered Products, all articles will be sent at the same time as soon as the Pre Ordered Products have become available.

However, if you wish to purchase both pre-order product and non pre-order product, we suggest placing two separate orders to be able to receive available items first.

Upon shipment you will receive a SMS with the tracking number of the shipping so that you can track it on the courier's website.

Pick up in store

Pick-up in store service is not applicable for orders contain pre-ordered products.

Please contact our Client Service by phone at 400 606 1993 if you have any question. 

온라인 쇼핑

온라인 사이트에서 주문 방법

E-STORE 메뉴를 선택하여 신상품 혹은 상품군별 카탈로그를 살펴볼 수 있습니다. 색상, 소재 및 스타일을 선택하여 원하는 상품을 더 쉽게 검색할 수 있습니다.

‘내 계정’에 로그인 하면 보다 편리한 쇼핑이 가능합니다. 원하는 상품을 선택한 후, 쇼핑백에 추가합니다. 우측 상단 코너의 아이콘을 클릭하여 쇼핑백에 담긴 상품을 확인하고 쇼핑백 내의 구매 버튼을 이용하여 결제를 진행할 수 있습니다.

가까운 매장을 찾으려면 ‘매장 찾기’를 클릭하여 주십시오.

상품 정보 및 사이즈

미우미우 E-STORE는 해당 시즌 컬렉션의 다양한 상품을 제공하며, 상품 카탈로그는 정기적으로 업데이트 됩니다.

E-STORE에서 원하는 상품을 구매할 수 없는 경우, ‘매장 찾기’에서 확인한 가까운 매장에 문의하여 주시기 바랍니다.

고객님의 선택의 편의를 위하여 각 상품 페이지에는 사이즈 안내가 있습니다. 웹사이트에 표시된 제품의 치수는 대략적인 것이며, 표시된 제품의 색상, 섬유(재질) 및 디자인과 고객에게 배달된 제품은 사소한 차이가 있을 수 있습니다.

사용설명서 및 취급상 주의사항

의류의 경우

  • 의류 세탁 시, 상품 안쪽에 부착된 케어라벨의 세탁방법을 참고해 주시기 바랍니다.

가죽/섬유제의 가방,지갑 및 구두

  • 물에 젖었을 때 직사광선이나 열로 직접 건조하면 변질될 수 있으니 통풍이 잘되는 그늘에서 건조하시기 바랍니다.

  • 보존 시, 온도나 습도가 높은 곳을 피하시고 속에 내용물을 끼워 형태를 유지시키면서 보관합니다.

  • 기름이나 불 옆에서의 사용은 피하십시오.

  • 구두의 내피가 천연가죽으로 된 제품은 가죽의 특성상 접촉부위에 색상이 베어날 수 있으므로 흰색이나 밝은색 양말은 가급적 피해 주십시오.

  • 봉합식 (스티치다운) 디자인의 경우 물이 스며들 수 있으므로 우천 시에는 가급적 착용을 피해 주십시오.

  • 폴리우레탄창의 경우 가볍고 충격흡수가 뛰어난 반면, 프레스 압축방식으로 집착되어 창이 떨어질 수 있으나 품질상의 문제는 아닙니다.

  • 프린트 기법, 펄 안료 도포제품의 경우 염료 침투 염색기법과 달라, 사용 시 떨어질 수 있으나, 공정과정의 특성으로 품질상의 이상은 아닙니다.

  • 가죽이나 천의 특성상 반복착용과 꺾임에 의해 제품에 주름과 마모현상이 발생할 수 있습니다.

  • 페이턴트 소재는 표면에 다른 물질이 접촉 되었을 때, 흡착, 이염이 일어날 수 있으나 이는 소재의 고유한 특성으로 제품의 내구성과는 무관합니다.

선글라스의 경우

  • 오물이 묻었을 경우 흐르는 물에 씻은 후 자연건조를 시켜 주십시오.

  • 기름 등이 묻었을 경우 중성세제를 사용하여 주십시오.

  • 렌즈 표면에 묻은 물방울은 천연소재의 부드러운 천을 이용하여 닦아 주십시오.

  • 본 제품은 직사광선 아래 오랫동안 방치할 경우 변형이 될 수 있습니다.

향수의 경우

  • 어린이 손이 닿지 않는 곳에 보관하십시오.

  • 직사광선을 피해서 보관하십시오.

  • 안구 및 점막에 묻었을 경우엔 즉시, 흐르는 물에 씻어내고 의사와 상의 하십시오.

원산지 정보

이탈리아 및 그 외 유럽 국가에서 제작되었습니다.
온라인 주문에 따른 물품 배송은 임의로 이루어지므로, 특정 제품의 원산지를 구체적으로 명시하지 못하는 점 양해 부탁드립니다. 배송 수령 시 제품에 표기된 원산지 확인이 가능합니다.

결제수단, 청구서 및 세금

국내에서 발행된 신용카드, 계좌이체 및 웹사이트에 명시된 결제수단을 통하여 결제가 가능합니다.

결제금액은 고객님의 신용카드 정보와 주문 상품 재고유무 확인 후, 주문 상품의 주문 접수가 완료된 시점에 청구됩니다. 예기치 못한 상황으로 인하여 주문이 취소될 경우 고객 서비스팀에서 즉시 이메일로 공지한 후 환불절차가 진행됩니다.

미우미우 웹사이트 miumiu.com에서 상품 구매시, 고객님의 결제 정보 보호를 위해 사용하신 신용카드 정보는 안전한 서버를 통해 전송되며, 미우미우 웹사이트에 별도로 보관되지 않습니다.

결제시 선택된 주문 상품 가격과 동일한 통화로 청구가 되며, 총 주문 금액에는 세금, 관세 및 배송료(필요한 경우) 등이 모두 포함되어 있습니다. 온라인 상에서 주문한 모든 상품에 대한 청구서를 받아보실 수 있습니다.

주문 확인 및 확정

온라인 스토어에서 주문 후에는 고객님께 주문 접수 및 결제된 이메일이 발송됩니다. 인보이스 이메일은 따로 발송됩니다. 주문 후 24시간 이내에 주문 접수 이메일을 받지 못한 경우, 고객 서비스팀에 연락하여 주문 내역을 확인해주시기 바랍니다.

상품의 발송 준비가 완료되면 최종 주문 확인 메일이 발송되며 배송 세부 사항은 지정 배송사에서 발송된 SMS로 확인 할 수 있습니다.

주문 취소 및 수정

주문 취소를 원하실 경우, 가능한 빨리 고객서비스팀에게 연락하여 주시기 바랍니다. 주문상품의 배송준비가 완료되면 주문을 취소할 수 없습니다.

주문 상품, 배송지 주소 및 청구지 주소는 보안상의 이유로 변경할 수 없습니다. 주문상에 실수가 있거나 수정이 필요한 경우, 미우미우 고객 서비스팀에 연락하여 주십시오.

배송 및 수령

배송

모든 온라인 주문은 무료 배송이며, 매장 방문 수령도 가능합니다.

배송 안내

모든 온라인 주문은 지정 배송사인 일양로지스를 통해 진행됩니다.

 • 일반 배송 - 영업일 기준 3-5일 정도 소요.

주문 처리에 1-3일이 소요되며, 배송 예정 일은 상품 발송일 기준입니다.
향수가 포함된 주문은 육로 또는 해상 배송만 가능합니다.

모든 주문은 대한민국의 실제로 존재하는 주소로만 배송가능하며, 사서함, 우편물 유치, 화물 운송 업체 주소로는 배송이 불가합니다. 제품은 고객이 주문에 명시한 주소로 배송되며, 배송 완료시 서명이 요구될 것입니다.

배송 조회

상품 발송시, 일양로지스의 배송 조회 번호가 부여됩니다. 배송 조회 번호와 배송 조회용 링크가 첨부된 SMS가 고객님께 발송됩니다. ‘내 계정’에서도 상품 배송 조회를 할 수 있습니다.

배송 시간

제주 및 도서 지역을 제외하고 배송은 월요일-토요일 가능하며, 물건 인도시 수령인의 사인을 필요로합니다. 고객님 혹은 대리인이 물건을 수령할 수 있는 장소를 배송지로 지정하여 주십시오.

도움이 필요하시거나 배송업체에 연락이 되지 않는 경우, 고객 서비스팀으로 연락하여 주십시오.

매장 방문 수령

온라인 주문상품은 서울 청담 매장에서 직접 수령할 수 있습니다.

매장 방문 수령을 원할 경우, 결제시 청담 매장을 선택하십시오.

고객님의 주문상품이 해당 매장에 준비가 되면, 통지 이메일이 발송됩니다. 상품 수령을 위해 매장 방문시 통지 이메일과 신분증을 제시하여 주십시오. 특별한 사유 없이 7일 이내에 상품을 수령하지 않는 경우, 주문이 취소되고 환불처리 될 수 있습니다.

반품

온라인 스토어에서 구매한 상품을 반품하고자 할 경우, 상품을 배송받은 날로부터 14일 이내에 무상 반품이 가능하며 반송품은 구매약관을 준수합니다. 반품 신청은 상품을 배송받은 날로부터7일 이내에 가능하며, 반품 신청 후 반품 번호와 함께  7일 이내에 상품을 반송해야 합니다.

반품 조건

반품 신청을 하시기 전에 구매 약관에 따른 아래의 반품 조건을 확인하여 주시기 바랍니다.

  • 제품은 배송된 당시의 상태대로, 원래의 포장상태로 반품되어야 합니다. 고객은 제품이 파손되지 않았고, 완전하고, 사용 또는 소비에 의하여 재화의 가치가 감소하지 않았으며, 배송된 당시의 상태와 같이 모든 라벨, 손상되지 않은 상태의 태그, 보안 태그를 포함한 채로 본래의 포장 상태로 반품 해야만 합니다.
  • 향수의 경우 개봉되지 않은 상태여야합니다.
  • 상품은 모두 배송사 일양로지스를 통해 반송해야 합니다.
  • 상품을 배송 받은 배송지와 동일한 주소로만 상품을 반송할 수 있습니다.

반품 신청 및 반품 상품의 반송

반품 안내서는 상품 배송 박스안에 들어 있습니다.

반품 번호 신청

  • 온라인 사이트의 ‘반품' 섹션 혹은 ‘내 계정'에 직접 로그인한 후, 주문번호 및 주문시 사용한 이메일 주소를 입력하십시오.
  • 상품 각각의 세부사항, 수량 및 사유 등의 필수 입력 항목을 기재하여 반품 양식을 작성하십시오.
  • 반품신청 접수시 확인 이메일이 고객님께 발송됩니다.

반품 상품 반송

  • 상품 배송시 동봉된 반송주소가 명시된 운송장을 반품하고자 하는 상품 박스에 부착하십시오.
  • 지정 배송사인 일양로지스(02-3277-9500)에 연락하여 주시기 바랍니다. 반품하시고자 하는 ‘미우미우’ 상품과 반품용 운송장에 기재된 상품 주문 번호, 고객님의 주소 및 전화번호를 알려 주십시오. 정확한 상품 회수일은 일양로지스에서 확정하게 됩니다.

환불

제품을 반품받고 반품에 필요한 조건을 만족한다는 점을 확인한 날로부터 3영업일 이내에 제품에 대한 대금을 환불합니다.

고객님이 주문시 사용한 신용카드/계좌로 주문결제시와 동일한 통화로 환불처리 됩니다. 주문시 결제 금액(세금 포함)과 동일한 금액이 환불처리 됩니다.

환불처리 후, 통지 이메일이 발송됩니다. 환불처리된 금액은 고객님의 신용카드사 방침에 따라 처리 됩니다.

내 계정

‘내 계정’의 장점

회원 전용 서비스를 통해 보다 편리한 쇼핑을 즐길 수 있습니다.

  • 주소와 신용카드 정보를 저장하여 보다 빠른 결제 가능.
  • 주문 상품 조회 및 온라인 상에서 반품 신청 가능.
  • 과거 구매 내역을 편리하게 확인 가능.
  • 관심있는 상품의 위시 리스트를 작성 및 공유 가능.
  • 뉴스레터 신청 가능.

‘내 계정’ 비밀번호 찾기

온라인 사이트 로그인 페이지의 ‘비밀번호 찾기’를 클릭하여 새 비밀번호 생성 링크가 첨부된 이메일을 받으실 수 있습니다.

위시 리스트

‘내 계정’에 로그인 하여 관심있는 상품의 위시 리스트를 만들고, 공유할 수 있습니다.

매장 찾기

여기’를 클릭하면 매장의 특정 상품을 찾아 볼 수 있으며, 해당 매장에 연락할 수 있습니다.

도움이 필요하세요?

수신자 부담전화 001 800 648 648 00 (001 800 MIUMIU 00) 혹은 이메일 client.service.apac@miumiu.com고객서비스팀으로 연락 주십시오. (월요일-일요일 09:00-23:00)

상품 제조 연월

제품과 함께 동봉하여 배송되는 상품의 한글 라벨에 기재되어 있는 제조 연월을 확인 하십시오. 모든 제품은 2016년 1월 이후 생산된 제품 입니다.

배송 지역

E-STORE가 운영되는 국가는 한국, 호주, 오스트리아, 벨기에, 중국, 덴마크, 핀란드, 프랑스, 독일, 그리스, 홍콩, 아일랜드, 이탈리아, 일본, 룩셈부르크, 모나코, 네덜란드, 포르투갈, 스페인, 스웨덴, 스위스, 영국 및 미국입니다.

상품을 배송하고자 하는 국가를 선택하여 주십시오. 지역에 따라 상품 카탈로그나 제공 서비스가 상이할 수 있습니다.

웹사이트의 모든 페이지 상단 우측 코너의 ‘메뉴’를 선택하여 국가를 변경할 수 있습니다.

Shopping online

Placing an order online

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

To enhance your online shopping experience, log into My Account section.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase. 

To find the nearest Miu Miu store, please visit our Store Locator.

Product information and sizes

Our e-Store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.

Please note that any measurements of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer, may vary in minor respects.

Payment options, invoices and tax

We accept payment through selected credit cards and other methods expressly indicated on the website.

The transaction will be charged only after we have verified your card details, confirmed availability of the products, and prepared your order for shipment.

When purchasing from miumiu.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Miu Miu post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website.

Order acknowledgement and confirmation

After placing your order, you will receive an email acknowledging your order has been submitted. This does not mean that we have accepted your order.  Your order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, you will receive a second email to confirm that your order has been accepted, followed by a separate invoice email and a tracking email from our selected courier for all shipping details.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

DELIVERY & COLLECTION

Delivery

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores.

Shipping

All of our orders are shipped through Seko Logistics. We offer:

 • Standard delivery - delivery in approximately 1-3 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses.

Tracking your order

A Seko Logistics Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery. You can also track your order through My Account section.

Delivery time

Deliveries are Monday – Saturday, 9am to 6pm. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Pick up in store

Orders placed online may be picked up directly from our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification.  To have someone pick up the order on your behalf, the designated person will need to show the order confirmation, and a government-issued ID that matches the name on the order.  If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Returns

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 14 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase.  Return request must be submitted within 7 days of the date of order confirmation; items must then be shipped back within 7 days of receiving your return number.

Return conditions

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging.  The products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included.
  • Incomplete, damaged, worn or altered items will not be accepted.
  • Fragrance must be returned unopened and in its original packaging.
  • The products must be shipped back through Seko Logistics.

Requesting and shipping your return

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “Account”. Enter your order number and the email address associated with your original order.

  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.

  • A Return Authorization email will be sent to you.

To ship your return:

  • The prepaid return shipping waybill is already affixed on the outside of the original package.

  • To prepare for parcel pick-up, place the selected product(s) inside.

  • Organize the pick-up by emailing Seko Logistics’ Customer Service team at SEKOCLCS.PradaMiuMiu@Sekologistics.com or call them at 3195 3126 Monday thru Friday, 9am - 6pm HKT. Emails received on Saturday/Sunday will be returned on Monday.

  • Please specify that this is a collection for a Miu Miu Return and provide the original tracking number that starts with MIU, your address and telephone number. The pick-up time will be confirmed by Seko Logistics.

Refund

On receipt of the parcel, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take between 3 to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account within one week or within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

My Account

Advantages of registering for My Account

With My Account, you can access exclusive services for an enhanced shopping experience:

  • Save your addresses and card details for a quicker checkout next time.
  • Track order status and request a return online.
  • Review past purchases at a glance.
  • Create a personalised wish list of your favorite items and share it.
  • Sign up for Newsletter.

Recover password for My Account

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password

Wish list

By logging into My Account, you can create a personalized wish list of your favorite items, print it and share it.

Find in Stores

Click HERE to locate a certain item in our Stores and contact the store

Require assistance?

You can contact our Client Service by phone at +800 648648 00 (+800 MIUMIU 00), 7 days a week, 9AM – 11PM Hong Kong local time or by email: client.service.apac@miumiu.com

Locations we ship to

Our e-store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Portugal, South Korea, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Location in which you want your order delivered, as our catalogue and services may differ according to the specific Location.

You can change site location through the Menu on the top right corner of every page.